Enterprise Content Management System (CMS)
CMS is a fully featured, browser based content management system built using LAMP open standards. It is used by dozens of public sector, commercial and not-for-profit organisations.
The experience Free Rein has gained delivering an IL3 compliant application for the BIS/HMRC has been rolled back into our core CMS service.
- Responsive Website Content Design and Display – Smart device Friendly
- Multi-channel, Social Media, Forum, RSS Syndication and Blog Features
- User Registration and Secure Group Management
- Integrated E-mail and SMS Broadcast Capabilities
- Multisite, multilingual and event management capability
- E-Commerce/Licensing and Online Payments
- GIS and Map Based Presentation
- SEO, Meta Data, Site Map and Bespoke Feeds, Metadata Management
- Content Scheduling, Audit trailed, versioning with Roll Back and Comparison
- Multimedia & document library, Forms, Polls and Questionnaires
- Centralised and shared content with granular level controls
- Secure and personalised content administration dashboards
- Workflow reduces bottlenecks, speeds up content publishing and editorial cycles
- Personalised alerts based on configurable preferences and interests
- Targeted content delivery based on geographical location and cross promotion
- SEO benefits through intelligent use of analytics and auditing tools
- Rapid development of unique functionality
- Identify new Revenue streams in order to monetise audiences
- Centralised media repository with configuration controls
- Low total cost of ownership and simplified system maintenance
£90 per unit per hour
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Free Rein Limited
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Working Hours: 60 minutes
(Monday to Friday excluding bank holidays from 8.30 am to 5.30 pm)
Outside Office Hours: 4 hours
(Monday to Friday 5.30pm to 8.30 am)
Weekends: 4 hours
Bank Holidays: 6 hours
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||N/A|
|Web chat accessibility testing||The web chat is currently undergoing testing and validation.|
|Onsite support||Yes, at extra cost|
Support is available generally Mon-Fri 9-5:30 to solve any user issue or technical problem to registered users. If we get repeated questions we would rather solve the cause than the symptom.
Optional support at other times.
Each client has a dedicated user/semi technical account manager.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Users supported initially with recommended onsite training (couple of hours desk based), then online manual and optional webinars for specific needs.|
|End-of-contract data extraction||Part of the contract closure arrangements include Free Rein extracting all data required and confirming what data, and when, it can be safely destroyed.|
|End-of-contract process||Data extraction and safe disposal of data not required. Any design or content files are managed during the contract into the clients own safe keeping.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Length of scroll to view whole page contents
Reduced detail in table presentations and media lists in a single screen
|Description of customisation||Extensive range of modules from simple content, through membership and closed groups, ecommerce and event management. Email and SMS broadcast as standard. Modules enabled and validated by our tech team to meet client design requirements. Once activated client can customise module features themselves.|
|Independence of resources||Managed cluster loading of virtual servers – mostly automated except under DDOS conditions where manual intervention often required.|
|Service usage metrics||Yes|
Automatically link to Google Analytics with client access.
Email and SMS is reported on a broadcast by broadcast basis and clustered in campaigns - includes opens, reads, estimated read duration, clicks, soft and hard bounces, prints, exchanges with mail server, out of office, times and days of traffic and levels.
Optional self generated reports to client requirements. Reports on demand in any format.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Controls to initiate and manage contents of the data exports are provided by the web interface when enabled and access conditions are satisfied.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
100% availability excluding planned maintenance
Refunds automatic as double proportion of the monthly or annual contract, no claim required.
|Approach to resilience||All data centre elements are redundant with automatic fail-over. Further detail available on request.|
|Outage reporting||Email alerts available on a request for subscription basis|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Systems are initially created with a core group of users from the client organisation who will act as administrators and manage all other users in compliance with their own internal policies.
User capabilities are determined by the roles they have been assigned and the privileges granted to each role.
Support channels are limited to authorised individuals who will be granted appropriate permissions. No external management is available on support channels.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials accredited moving up to Plus en route for IASME|
|Information security policies and processes||
The ISMS contains policies and processes that are critical to provide assurance that data is handled consistently and securely. These cover all aspects including asset management, application usage, accounts, emails, storage devices, access controls, and the handling of data.
Procedures exist to ensure actions comply with the defined policies and what to do in the event of non-compliance.
In the event of a suspected incident, the IT manager (or nominee) is responsible for authorising access to equipment, services and data to allow investigations to proceed.
Wherever possible, policies are enforced by automation but in many cases manual intervention is necessary. In these situations procedures define the process required to ensure each policy is being followed and the frequency the process is to be executed.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
On receipt of a documented change request, a risk assessment is performed to determine the potential effect the change will have on system components, security and running costs.
Changes will then be implemented in a controlled test environment, where testing and reviews can performed. All changes are be retained within source control.
Once approved, changes will be announced and documented as required before release.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
OS and application patches are constantly monitored and when available they will be assessed and implemented. For critical patches an emergency process is in place to action quickly.
Announcements of potential threats and exploits are received through numerous notification services including CVE databases and OS maintainers.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Networks and systems are monitored for abnormal performance and resource usage which may indicate a potential attack or system malfunction. Automated alerts are sent when defined thresholds have been reached.
Activity logs are retained to allow for forensic analysis of actions if an issue arrises.
AntiVirus software is used to scan incoming files and emails to the environment with regular full system scans as an extra measure.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incidents can be raised by users through the support channels or from the automated monitoring systems, all of which have a process to be followed.
Many incidents can be handled either automatically or manually by help desk staff but for complex or time critical incidents, specialist technical support staff will be assigned to ensure a timely resolution.
Incident reports will be made available upon request.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£90 per unit per hour|
|Discount for educational organisations||No|
|Free trial available||No|