Sitekit

Sitekit CMS

Sitekit CMS is an easy to use browser based platform for the creation and ongoing maintenance of websites, intranets and portals. With customers ranging from SMEs and charities, to large multi-nationals and public bodies, Sitekit CMS has a proven track-record in the delivery of standards compliant and user-friendly digital platforms.

Features

  • Cloud based content management system
  • User-generated content
  • Standards compliant
  • Search Engine Optimisation (SEO)
  • Adaptive/responsive web templates
  • Publication workflow
  • Document management
  • Integration with third-party services
  • Personalisation
  • Identity and access management (IAM)

Benefits

  • Access content from multiple devices
  • Deliver secure websites or portals
  • Tailor content and functionality to the end-user
  • Publish content at the date and time of your choosing
  • Re-use content in multiple locations or sites
  • Easily integrate content from third-party sources
  • Easy management of feature-rich sites by non-technical users
  • Meet national and international standards for web best-practice
  • Optimise your site to make it easy to find
  • Easily integrate with back-office systems

Pricing

£325 per licence per month

Service documents

G-Cloud 9

551396188874204

Sitekit

Sales and Marketing

0845 299 0900

sales@sitekit.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Sitekit CMS can be installed and operated on any Microsoft based environment with the following minimum specification:

Windows Server 2008 R2 / 2012 with:  
- Latest patches and service packs
- IIS7 / IIS8
- .Net Framework 4.0

Windows Server 2012 Standard Edition with: 
- Microsoft SQL Server 2012 Standard Edition
System requirements
  • Full system requirements can be found on our Help portal:
  • https://helpcms.sitekit.net/hosting-requirements.htm

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Hosting support is available 24/7/365, target response time of one hour; application support is available during UK office hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 1 – Critical An error that renders the software inoperative or causes the software to fail catastrophically, or a security breach

1. Issue is immediately assigned to a technician
2. Technician contacts the client within two (2) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within forty-eight (48) hours of receipt

2 – Intermediate An error that affects performance of the software and significantly degrades the agency’s use of the software.

1. Issue is assigned to a technician within 24 (twenty-four) hours of receipt
2. Technician contacts the client within 24 (twenty-four) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within seven (7) days of receipt

3 - Standard An error that affects performance of the software but does not significantly degrade the agency’s use of the software.

1. Issue is assigned to a technician within 48 (forty-eight) hours of receipt
2. Technician contacts the client within 48 (forty-eight) hours of receipt with an update on resolution progress
3. Technician uses best efforts to provide resolution within the next software release
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sitekit can provide onsite, remote or training at one our UK office locations for CMS editors and administrators. Training material and end user documentation can be found at https://helpcms.sitekit.net/
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction At the end of a contract, Clients can manually download assets from the CMS and / or request a copy of their data from Sitekit.
End-of-contract process There are no hidden or additional costs at the end of the contract. Sitekit will work with the Client to ensure a smooth transition to a new provider.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The CMS allows users to navigate via keyboard controls.
Accessibility testing None.
API Yes
What users can and can't do using the API The CMS API programmatically exposes some key element of functionality. They are all password to IP protected. The API covers the following items: uploading files and images via a command line interface, user editing and creation, form submission and reporting, content search, authentication and page content manipulation
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Sitekit CMS is designed to be commissioned by a regional body - e.g., CCG or NHS Trust. Organisational style and branding can be applied throughout. Customisation is via editable HTML and stylesheets (CSS), therefore front-end web development of the appropriate skill and authorisation are required.

Scaling

Scaling
Independence of resources The CMS supports standalone deployment in a physically hosted environment or in the cloud. In such an environment it's straightforward to protect or priority the relevant infrastructure from competing resources

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly bandwidth usage
Hosting disc space
Top search terms
Top downloads
Most popular pages
Summary of storage including number of files, images, pages, deleted items, unused assets
Page and file requests
Average page loading speed
Page requests per hour
Search Engine Optimisation (SEO)
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach 90% of data contained within the CMS is exportable as XML ready for import into a 3rd party system.
Data export formats Other
Other data export formats XML
Data import formats
  • CSV
  • Other
Other data import formats
  • .XLS (Microsoft Excel spreadsheet)
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9, assured by contractual commitment
Approach to resilience Available on request
Outage reporting Outages are reported to technical contacts via email. A live service dashboard for all system statuses is also visible on the Sitekit support portal homepage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted via username and password.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO 27001 Compliant ISMS
  • ISO 9001:2008 Accredited QMS

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Sitekit maintains an ISO 27001 compliant ISMS (Information Security Management System)
Information security policies and processes All Sitekit staff are required to be aware of and comply with Sitekit's ISO 27001 ISMS (Information Security Management System), which documents Sitekit's security policies. Some policies will apply to all staff; some policies to specific departments or roles. All staff are must alert Sitekit's ISM (Information Security Manager) if they observe a policy breach; all staff are encouraged to alert the ISM if they see an opportunity for policy improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Sitekit maintains an ISO27001 compliant configuration and change management process, available on request.

As part of Sitekit's SDL (Secure Development Lifecycle) software components / tooling are assessed for suitability - this is recorded in Sitekit's Application Lifecyle Tool Records Report.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sitekit maintains an ISO27001 compliant vulnerability management process, available on request.

Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place.

Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability.

Sitekit runs frequent training sessions on emerging internet security threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sitekit maintains an ISO27001 compliant protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Incident management type Supplier-defined controls
Incident management approach Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £325 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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