CAM Management Solutions Ltd

cammsrisk

cammsrisk offers an integrated approach to identifying, profiling and assessing risks and implementing mitigating actions - all within a combined monitoring and reporting framework.

Including risk, audit, incident, gifts, hospitality and conflicts of interest management cammsrisk is a complete, unified IRM platform streamlining processes for strategic, operational/tactical and project risks

Features

  • Snapshot views of your risks and risks against hierarchy levels
  • Develop risk mitigation action plans and report progress against them
  • Easy analysis of risks through categorised view, heatmaps and charts
  • Alerts to ensure high risks are identified, monitored and treated
  • Fully integrated with performance, and project management systems
  • Electronic reminder alerts to increase the control over risk management
  • Fully flexible configuration for a tailored solution
  • Configurable Homepage per user
  • Online risk registers
  • Use on your tablet device, anytime, anywhere

Benefits

  • Compliance with international governance Frameworks such as ISO 31000
  • Integrated risk management process aligned to planning and reporting frameworks
  • Tracking against risks individually and against planning and organisational hierarchy
  • Facilitation of good management decision making through risk mitigation
  • Creating a risk aware culture
  • Maximised flexibility to meet changing requirements
  • Real time savings and cost effective implementation
  • Management of Incidents, Hazards and Audits are easily integrated
  • Simple to use functionality which is consistent across every page
  • Provision of dashboards and reports that enable efficient risk managment

Pricing

£8 per person per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 5 0 9 0 0 9 1 8 4 2 3 6 8 0

Contact

CAM Management Solutions Ltd

Daniel Kandola

+44(0)7738763147

tendersuk@cammsgroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Planned Outage:
Prior to a planned outage CAMMS will send a notification email to all system champions 2 weeks prior to the outage. Within this notification all details will be provided including time, date, length of outage and reasoning. CAMMS will maintain all planned outages after business hours.
System requirements
  • Windows 2008 R2
  • .Net Framework 4.5
  • Crystal Reports 11 Runtime with Service pack 4
  • SQL 2008 R2 Standard with latest service pack
  • SSRS Reporting Service
  • Microsoft Report Viewer
  • PDF Viewer

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times remain same as the weekdays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible AMMS Online Support Portal is the desired method for clients to log and check status of all help desk requests (as opposed to phone and email). This has the added benefit of ensuring that all items are logged in a central location and can be easily referenced.

The CAMMS Online Support Portal is an online helpdesk facility for reporting issues, submitting custom modifications, viewing FAQs, seeking clarification on business rules, updating your con-tact details and submitting enhancements/suggestions. The portal is accessed via the CAMMS website and is integrated with CAMMS’ CRM system.
Web chat accessibility testing More information is needed
Onsite support Yes, at extra cost
Support levels 1 - Complete Loss of Service - 4 working hours
2 - Severe Loss of Service - 6 working hours
3 - Minor Loss of Service - 8 working hours
4 - No Loss of service - 16 working hours
5 - No SLA - 24 working hours

CAMMS will have a dedicated Senior Project Manager, supported by a team of representations from management, technical and development support and professional services encompassing consulting and training.

Following the delivery of the project, CAMMS will appoint a Key Account Manager, who is best resourced to look after organisations on an ongoing basis. The dedicated Account Manager will maintain regular contact and will act as a central point of contact should organisations encounter any difficulties or have any inquiries. This way, from sale to after care, CAMMS provides you with the best people with the best fit, to maximise our support to you.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Providing onsite training, online training based on the required and supporting user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data is given to the client in the form of excel sheets.
End-of-contract process Need more information.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Limited functionality on mobile.
Service interface No
API Yes
What users can and can't do using the API Set of functions; which are actions, KPIs, Projects and Risks can be created by the user. These items can be searched, can be edited and can be deleted by the user. But user will not be able to create users and assign permission for these APIs
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Paid customer modifications - Functionality can be customised to match the client's requirements.

Configuration - configurations can be adjusted by the client system administrator.

Scaling

Scaling
Independence of resources This is not a practice that we follow.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Within certain screens within the CAMMS products users are given the functionality to export certain data on to Excel. Further, CAMMS provides as standard set of reports to assist with this requirement.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Refer service definition document attached.

Availability and resilience

Availability and resilience
Guaranteed availability Refer attached terms and conditions document.
Approach to resilience Refer attached service definition document.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Refer attached service definition document.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The Cloud Hosting Service Provider has above certification.
ISO/IEC 27001 accreditation date 14/06/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Refer attached service definition document.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Refer attached service definition document.
Vulnerability management type Supplier-defined controls
Vulnerability management approach CAMMS hosted servers are running on Windows Server 2012 R2 with latest security patches and with McAfee real time monitoring. Further, it has protected with front ended two IBM firewall equipped with IPS and it will trigger alarm on any malicious activities. Any potential threats identified will be updated to the clients immediately via electronic communications tools.

We have high security levels when trying to access the physical location of the solution - 5 Layer security system with 24*7 on-site security (incorporating Biometric systems and CCTV) ensuring access is limited to agreed, authorised CAMMS representatives and Telstra personnel only.
Protective monitoring type Supplier-defined controls
Protective monitoring approach CAMMS have private IAAS cloud setup in the UK. The CAMMS cloud
is ISO/IEC 27001:2013 certified for compliance and annually audited and credited by authorised third parties. Products are hosted on CAMMS ASP cloud and same site redundant hardware and offsite backup is provided with 99.9% SLA.

CAMMS hosted servers are running on Windows Server 2008 R2 with latest security patches and with McAfee real time monitoring. Further, it is protected with front ended two IBM firewalls equipped with IPS and it will trigger alarm on any malicious activities. We communicate this to the client immediately, via email.
Incident management type Supplier-defined controls
Incident management approach We utilise our own incident management software.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Refer attached service definition document.

Service documents

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