nubeGO Cloud Consulting

Cloud Managed Service - Amazon Web Services (AWS)

nubeGO's Amazon Web Services (AWS) Cloud Managed Service offers billing and account management as well as optional packages of AWS support hours.

Features

  • Monthly scheduled billing strategy sessions via Video Conference
  • Monthly report detailing any optimisation recommendations identified
  • Support Channel for direct Cloud Support Access
  • Packages of technical support hours for AWS Cloud support
  • On-demand additional support hours available

Benefits

  • Cost-effective technical cloud support
  • Consolidated billing
  • Cost reductions over direct AWS account management
  • Benefit from nubeGO's technical and cost control recommendations
  • Access to nubeGO's library of Terraform best practice modules

Pricing

£150 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

5 5 0 2 5 8 6 2 4 5 4 9 5 0 5

Contact

nubeGO Cloud Consulting

Emma Button

+44 020 3901 8501

info@nubego.io

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
NubeGO are able to manage and support your AWS (Amazon Web Services) accounts. In addition to, or as an alternative to your AWS support, nubeGO can provide packs of hours of technical Cloud support for your usage of AWS resources.

Service scope

Service constraints
Support is only available via Slack, phone or Jira Service Desk. Regular status meetings can take place using online video conferencing.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same day response. SLA to be agreed by both parties as part of initial engagement. Ticketing is managed through Jira Service Desk or directly through your Cloud console.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We are able to configure a shared or dedicated Slack channel for direct support communications with nubeGO.
Web chat accessibility testing
None
Support levels
You will be provided with a dedicated Technical Account Manager as your primary point of contact for support or training queries.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£150 per licence per month
Discount for educational organisations
No

Service documents

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