INOAPPS LIMITED

Inoapps Hosting Service

Inoapps will provide cloud compute services for all your oracle database and application requirements. The compute services will be fully managed by the Inoapps Managed Service Team, providing you a flexible model for your oracle estate.

Features

  • 24/7 compute cloud, removing restrictions on business operating hours
  • Secure Access from a remote host using a secure shell
  • UK Data Centres aligning with public sector practice (IS27001/ITIL)
  • Disaster recovery, backup and restore services
  • Virtual Networking, bypass public internet over a private connection
  • Site to Site VPN connection
  • Infrastructure monitoring and performance optimisation
  • Service Pack/Patch management
  • Flexible infrastructure provided to enable easier configuration change management
  • Facilitation of third party penetration testing

Benefits

  • Efficient environment provisioning
  • Managed transition services.
  • Services provide by an experienced Oracle Platinum Partner
  • Reduce operational overheads - people, power, skills and hardware
  • Reduce workspace footprint.
  • Eliminate upgrade overheads
  • High performance and high availability without management overheads
  • Reduce third party vendor complexity by channelling via one Partner

Pricing

£250 per device per month

  • Education pricing available

Service documents

G-Cloud 9

549986416105582

INOAPPS LIMITED

Victoria Briggs

07791935762

vicky.briggs@inoapps.com

Service scope

Service scope
Service constraints Planned maintenance will be completed with sufficient notifications.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets logged via ServiceNow are responded to based on the applicable priority assigned.

Weekend support can be provided if required.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Inoapps Hosting Service is an entirely bespoke service depending on customer requirements. We can provide a variety of support levels depending on customer requirements.

Costs are dependant on requirements.

Inoapps provide a SDM for all clients.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Inoapps would provide the necessary data migration guidance and assistance for set up.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This would be done in line with the provision of the end use of the data.

It can be provided in a secure transit method or alternatively securely handing over the physical device.
End-of-contract process This is dependant on the level of service provided.

Inoapps would provide guidance in relation to data migration and cleansing but any physical work would need to be completed by the buyer or attract additional charges.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources This service is a standalone per client.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Onyx Group

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Applications & Associated Data
Backup controls Users can back up items as required by their individual schedules at contract outset.
Datacentre setup Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Available upon request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Management is via Private WAN by approved staff only
Access restriction testing frequency At least once a year
Management access authentication Public key authentication (including by TLS client certificate)
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Provided via Onyx
ISO/IEC 27001 accreditation date Provided via Onyx
What the ISO/IEC 27001 doesn’t cover Provided via Onyx
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Inoapps reporting structure goes from infrastructure manager, to Hosting manager to CEO.

Inoapps ensure our internal hosting policies and procedures are followed with regular checks and monitoring.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Describe reason for change, Impact of change, back-out provision, timing, impact, Personnel involved. Change is approved or rejected and downtime scheduled as appropriate
Vulnerability management type Supplier-defined controls
Vulnerability management approach Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned
Protective monitoring type Supplier-defined controls
Protective monitoring approach Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned
Incident management type Supplier-defined controls
Incident management approach Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £250 per device per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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