Gemserv

Innovative Collaboration Service

Agile collaboration requires an efficient team environment to deliver benefits. ASE works with your organisation to design and deliver innovative and collaborative ways of working digitally to support your cloud programme. We will transform your delivery environment to focus on roles, rigorous governance and alignment of teams to outcomes.

Features

  • Built on a proven methodology that frees up managers
  • Focused on instilling healthy and lasting collaboration
  • Underpinned by transparent guidelines and frameworks
  • Founded on rapid iterations of organisational improvement
  • Distributed authority defining activity by role and not job
  • Delivered by experienced consultants
  • Managing challenges proactively to improve collaboration
  • Clear governance to underpin roles and activities
  • Instils an ethos of self-organisation for the team

Benefits

  • An innovative way of collaborating to deliver digital outcomes
  • Agile teams to quickly deliver in changing environments
  • Better informed decisions made by self-directed teams
  • Sustained progress and momentum to land your digital initiatives
  • Improved engagement within teams in which individuals can thrive
  • Knowledge transfer of best practice to establish your future capability
  • A resilient team less dependent on individuals for decisions
  • Rapid and cost effective innovation (fails small, fails fast)
  • An approach tailored to your organisation’s needs
  • More time for leaders to focus on direction and strategy

Pricing

£475 to £1625 per person per day

Service documents

G-Cloud 11

549919803882219

Gemserv

Tim Sewell

020 7090 7763

bd@gemserv.com

Planning

Planning
Planning service Yes
How the planning service works We will always work closely and collaboratively with our client to understand their objectives, needs and capabilities and then agree how we can most effectively assist them in planning how they will implement cloud hosting or software services. We offer a tailorable, full-lifecycle project and programme definition and delivery capability. Typically we will work with our client to agree the scope and to develop a prioritised and resourced plan to enable our client to exploit identified opportunities and overcome or mitigate challenges. We will undertake analysis of our client's "as-is" position (for example green-field, on premise provision, existing cloud service and combinations of these). We also consider the intended "to-be" position to ensure that the full benefits can be obtained from the use of cloud hosting or software. We will help the client to clearly define governance, control and reporting arrangements. If required we can help the client to create any necessary business case and obtain funding. We are practiced in the application of planning disciplines to cloud and agile projects - always recognising the need to balance value and control with the flexibility that is a foundation of these approaches.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works As a broad-based consultancy and services organisation we can provide any training required by the client to utilise IT including cloud software and hosting services. At the core of all of our service delivery is close working with the client’s team. We pride ourselves on “going the extra mile” to ensure that we take every opportunity to ensure that our transfer is shared with the client staff so that our contribution is embedded and continues to add value long after the end of the assignment. Every client will have different needs so the first step will usually be a Training Needs Analysis (TNA) exercise. We would consider the outputs of the TNA jointly with the client to determine the best way for the client to meet the identified requirements for training, including the most effective and value for money approaches for the client for delivering the training. We can undertake or support training in a number of areas such as: Specialist training for architects, developers, and testers; training for support staff working to maintain the service in production including operating the service desk and incident and problem management and end user training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We are able to assist with planning, commercial, architectural, development, assurance, transition and operational challenges associated with moving to the cloud or between cloud services. We consider that preparation, process and repeatability are at the core of successful cloud deployment, typically achieved through the adoption of a DevOps based approach. We can guide an organisation through the migration process, using our knowledge and experience to maximise the benefits and mitigate the risks of a cloud-based approach. We have particular experience of helping organisations to develop transition plans to be able to move functionality currently provided by monolithic, proprietary, on-premise legacy systems to flexible, scalable, commodity solutions, including the use of cloud-based and open technologies. We recognise that for a range of reasons many organisations face a significant challenge in "unpicking" a complex web of legacy systems, interfaces and data stores into a future-proofed set of services that can exploit the many benefits of cloud provision.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can provide any ongoing support package that a client may require. We are able to flex levels of support to meet changes in demand, for example we can provide enhanced support during transition or roll-out phases.

Service scope

Service scope
Service constraints Our service model is flexible and has no absolute constraints. We are able to offer bespoke packages to clients that include only the features that they need to support their business or organisation.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times ASE Consulting aim to respond to all ticketing requests within 1 working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our service model is flexible and tailorable. We are able to offer bespoke packages to clients that include only the features that they need to support their business or organisation. Each client that we support is assigned a Support Account Manager to act as a single point of contact and to participate in regular reviews with the client. Any specific resources and costs for support would be identified during the process of clarifying requirements and agreeing charges with the client prior to any order being placed.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £475 to £1625 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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