Black Marble Limited

Office 365 Implementation and Utilisation

Black Marble delivers services around SharePoint Online, part of the Microsoft Office 365 online subscription service.

Features

  • Platform for collaborative working within an organisation
  • Information Architecture and Governance planning
  • Implementation and configuration
  • Workshops to support implementation and migration planning
  • Office Online Server
  • Workflow Manager

Benefits

  • Improved efficiency with an organisation working from one main system
  • Our workshops increase the chances of a successful adoption significantly
  • Business critical data is easily accessible
  • End user and business needs are addressed
  • Flexible approach includes technical and non-technical stakeholders ensuring success
  • We carry out knowledge transfer to key personnel
  • No more server patching
  • No costs to upgrade in the future
  • Only need to move your content once
  • Integration with Office 365 tools and solutions

Pricing

£750 to £1150 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 4 9 8 8 6 4 4 7 1 6 5 9 3 4

Contact

Black Marble Limited

Linda Hogg

01274 300175

linda@blackmarble.com

Planning

Planning service
Yes
How the planning service works
Our SharePoint intranet planning engagement takes an organisation through a sequence of workshops to identify where SharePoint could improve ways of working. By engaging with staff across the customer organisation during the workshops, the chances of successful adoption are raised significantly exploring the different options around SharePoint online.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • SharePoint Online

Training

Training service provided
Yes
How the training service works
Depending on the customer's specific services, we provide * Technical assistance in the implementation of prerequisites and system requirements. * Knowledge transfer for the management of the system. * Specific customer training.
Training is tied to specific services
Yes
Services the training service works with
SharePoint Online

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our SharePoint intranet planning engagement takes an organisation through a sequence of workshops to identify where SharePoint could improve ways of working. By engaging with staff across the customer organisation during the workshops, the chances of successful adoption are raised significantly exploring the different options around SharePoint online.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Office 365
  • SharePoint Online

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Depending on the services being implemented for the customer, we perform load testing to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Normal support would only be available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5, weekdays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The service provides a sample solution, and roadmap. Any additional, follow-up services would have an agreed support model, depending on the level of engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 to £1150 per person per day
Discount for educational organisations
No

Service documents

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