Konica Minolta Business Solutions (UK) Ltd

IT Consultancy

IT Consultancy can range from IT Consultants helping your organisation develop a 5 year plan, to a 1st Line Engineer who provides interim support during peak periods.
Konica Minolta has built a team of Engineers and Consultants who can support your specific IT needs. For the latest information visit http://www.konicaminolta.co.uk/en-gb/industry-verticals/technology-solutions-for-the-public-sector/g-cloud

Features

  • Cloud implementation, Konica Minolta implements many cloud solutions.
  • Cloud design, Konica Minolta designs private, public and hybrid solutions
  • Network engineering, ensuring your access to your cloud is resilient
  • Monitoring, Konica Minolta will alert your IT team of issues
  • Service Desk, log and resolve tickets using Konica Minolta
  • Licence compliance, an audit of your IT environment
  • Interim support, to support your business when staff are absent
  • Remote support, to complement your existing internal IT support

Benefits

  • Access to a full system audit and recommendations
  • Business Continuity, ensuring that exposure is identified and addressed
  • Dedicated IT expertise throughout the life of the contract
  • Reduced TCO, access to IT specialists when needed
  • Working with experts to futureproof your organisation
  • Access to latest IT developments
  • Keep up to date with the latest industry knowledge
  • Helping you to transform your business

Pricing

£200.00 to £1,050.00 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 9 6 4 4 1 0 0 5 7 9 7 5 0

Contact

Konica Minolta Business Solutions (UK) Ltd Kathleen Rogers
Telephone: 01268 534444
Email: bidsandtenders@konicaminolta.co.uk

Planning

Planning service
Yes
How the planning service works
Following a defined process, we will work with the client to document their exact requirements, which will be described within the Statement of Requirements. This document will contain all the necessary information to implement a Cloud Hosting Service or Software Service. This document forms the basis of the Statement of Works which details how Konica Minolta will implement the service required.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Konica Minolta will always ensure that a new customer receives a full induction to the service that has been purchased. Alongside the induction training, a full knowledge-base is available for every service provided, and customers are given access to this via our online portal.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Konica Minolta will work with you, the client, to ascertain what you currently use in terms of servers and applications. This will be completed by utilising our free IT audit service. A plan document (Statement of Requirements) will then be written and agreed to define what needs to be migrated and how. Konica Minolta will work with other 3rd parties where necessary to ensure data integrity and a smooth transition of server software and resources.
Setup or migration service is for specific cloud services
Yes
List of supported services
Managed cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Konica Minolta prides itself on its quality assurance and as part of its supplier on boarding process Konica Minolta ensures they have the right accreditations in place. This is essential to ensuring the highest quality of service.

The systems that Konica Minolta employs in the delivery of its services are designed to measure performance on an ongoing basis, this way Konica Minolta can ensure its performance meets the required levels.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Konica Minolta has a fully accredited support desk function. This support desk offers ongoing support for all the services offered and the software provided. Konica Minolta is both cloud and software agnostic. The team of 1st, 2nd and 3rd line engineers will be adept at supporting your business with its IT requirements.

Service scope

Service constraints
By the nature of the service provided, there are no service constraints that buyers should be aware of.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Each service Konica Minolta supplies will be governed by a separate IT Service Contract. The response time will reflect the agreed level of support detailed in the client specific contract. If a 1 hour response time is agreed at 24/7/365 Konica Minolta will provide a response against that SLA.

Outside of core support and as part of the contract you, the client, will be assigned a dedicated business manager who will assist with any questions you may have and will use Konica Minolta's in-house expertise as required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Konica Minolta provides a range of remote and onsite IT Consultancy services for its clients. The services are client led and are delivered by our diverse team of engineers. The service can range from a Technical Architect designing your hybrid cloud, to a 1st line engineer providing service desk holiday support. As an organisation we are both hardware and cloud agnostic. Konica Minolta has built up its service portfolio over a number of years with a view to providing a mature support offering to meet a multitude of business IT challenges. The IT Consultancy support offered ranges from a basic remote service desk to the full design and implementation of a major IT project. The cost of the service reflects the bespoke nature of the service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£200.00 to £1,050.00 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.