European Electronique

Microsoft Enterprise Mobility + Security

European Electronique is a specialist provider of Microsoft's Enterprise Mobility and Security (EMS) solutions. We can provide a range of services to take advantage of the benefits mobility brings. EMS offers a suite of integrated solutions which manage user identity, application delivery and data security across cloud and local infrastructures.

Features

  • Microsoft EM + S discovery workshops
  • Microsoft EM + S design, planning and scoping
  • Microsoft EM + S consultancy and implementation
  • Data protection and data tagging
  • Virtualised desktop and application services
  • User identity and single sign on across cloud
  • Change management and training
  • Managed end to end project delivery
  • Dedicated technical resources
  • Specialist Integrator with other Microsoft cloud services

Benefits

  • Microsoft Enterprise Mobility Suite Provides secure support for mobile working
  • Microsoft Enterprise Mobility Suite provides Singe sign on for users
  • Easy and fast deployment of user profiles
  • Industry recognised specialist supplier
  • Managed implementation and support
  • Experienced and professional advice
  • Reduced timeframes for service adoption
  • Consultative support for flexible working practises
  • Extensive security focus across wide technology stacks
  • Multiple support options

Pricing

£150 to £150 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 9 5 7 5 0 0 6 5 2 6 1 4 0

Contact

European Electronique Steve Mason
Telephone: 01865 883300
Email: sales@euroele.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
  • •HTML5 standard
  • •SOAP client

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-17:30 Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Support availability 8:00 to 18:00
Standard support response times Maximum 4 hours for incidents. 1 business day for standard changes
Support available to third parties
No

Onboarding and offboarding

Getting started
Once an audit has been completed, a migration process will be designed by the professional services team to transfer to content into the newer structure. This process is the same for both SAAS and PAAS offerings of Access.
If legacy content is not required, or is found unsuitable for the platform, EE will work with the customer to devise plans to make as much of the data accessible within the platform as possible, or the customer can choose to start with the purely EE provided content.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes, Freedom Access supports data extraction in several ways.
End-of-contract process
Freedom Access is built as a transparent and open but secure system. At any point it is within the customer’s capability to extract all stored data in standard formats.
If required however EE is happy to provide a full extraction on behalf of the customer, although this is potentially a chargeable service depending on your contract with EE.
We hope you do not want to move away from us but we will ensure that our Professional Services team is available and capable of moving your data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
Fully embracing and facilitating openness, being based on SharePoint implements web services talking in SOAP, and each end point has a published Web Service definition file and documentation regarding the function definitions can be downloaded from: http://msdn.microsoft.com/en-us/library/jj193051.aspx.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Provides secure browser based access to data, systems and resources through an intuitive interface. A dashboard view of live data and single sign-on capabilities acts as a one stop shop for all customer information and systems access. It is a customisable solution and end customers can directly extend the environment without EE intervention.

Scaling

Independence of resources
Freedom vDC and Freedom Access SAAS are built on a resilient N+1 infrastructure. As such each component is resilient to hardware and software failures. 99.9% guaranteed availability – note: excluding scheduled Maintenance and upgrades.
Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer.

Analytics

Service usage metrics
Yes
Metrics types
All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Extraction of data by trusted customer-built agents is possible through programmatic means and through the supported protocols. Otherwise EE Professional Services are available to extract data using EE agents within 72 hours and transfer it either via secure electronic means or via secure encrypted physical devices at extra cost.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Freedom vDC and Freedom Access SAAS are built on a resilient N+1 infrastructure. As such each component is resilient to hardware and software failures. 99.9% guaranteed availability – note: excluding scheduled Maintenance and upgrades.
Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer.
Approach to resilience
Freedom is hosted in tier 3 data centers within Great Britain (GB), all data centers adhere to the EU code of conduct legislation.
EE can provide managed hosting, virtual data center and co-location services from these datacenters.
All datacenter locations are connected ON-NET and can provision carrier services to each location.
Outage reporting
All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
2 factor authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
19/03/2017
What the ISO/IEC 27001 doesn’t cover
Cover It covers ICT solutions, infrastructure and managed services, Freedom Cloud Services and support
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Customers can raise incident tickets or request assistance from EE’s service teams at any time via telephone, web portal or email. Any tickets raised over the phone will be logged onto our Service Desk system straight away by the Service Desk Analyst in receipt of the call. Email or web-portal requests automatically generate a ticket within our Service Desk system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details of service update and roadmaps for additional functionality will be published via the Freedom section of the European Electronique website.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
Incident management type
Supplier-defined controls
Incident management approach
With every type of new ticket raised on the Service Desk system, a notification will be sent out to customer providing some brief details of the ticket logged and the Unique Reference Number. This includes tickets raised from automatic notifications from our monitoring tool as well as any tickets raised by yourselves via phone, web portal or email.
Further notifications are sent as we work on the ticket and finally once the call has been closed to advise you of this and also to give you the opportunity to respond if you believe that there is still an issue outstanding.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£150 to £150 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.