DISCOVER IT (UK) LIMITED

Kentico Kontent, development and consultancy for cloud-hosted services

Discover IT is an award-winning Digital Agency with a core focus on UX, Solutions-Architecture, Systems Integration, Support and Maintenance Services. Working across industries, having specialisations in Healthcare, Finance, Membership and Education. We are a fully remote team, and location agnostic, ready to help you with your digital transformation plans.

Features

• Digital strategy and digital transformation
• Customer experience strategy, customer journey mapping, customer experience design
• User experience design, Responsive interface design, user testing, user interfaces
• Microservices Integration
• CMS (Kentico Kontent)
• Frontend Implementation (React, Gatsby, Vue, Nuxt)
• Backend Implementation (Azure serverless solution architectures, Functions, Logic Apps)
• Association Management Systems (AMS)
• Content Modelling, Taxonomy Design
• Cloud architecture design, Cloud hosting setup, Cloud migration, DevOps support

Benefits

• Cost-effective, scalable cloud hosted solutions
• Management of Risk from beginning to end of your project
• Agile project management - robust, quality, rapid delivery
• Robust testing processes ensuring a works-first-time delivery
• Fully remote, UK based, location agnostic, COVID-Safe
• Highly experienced in systems-integrations
• Certified by professional bodies (Microsoft, Kentico)
• Financially robust,Operating for 25 years
• Range of support and maintenance packages

£800 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.judd@discoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

549407034607487

Contact

Adam Judd
01189744736
adam.judd@discoverit.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our bespoke delivery model has three main phases:; ; - Discovery (Research, User Journeys, Technical Documentation, Data Architecture, Project Plans); - Implementation (Design, Front and Back end Implementation, Systems Integrations, User; Acceptance Testing); - Transition (Training, Pilots, Go Live Activities, Support & Maintenance Agreements); ; The Discovery Phase is a critical phase of the project. It is an investment including research, analysis, exploration and planning. The goal is to understand and define the business; goals, baseline the project scope, cost and timescales, acknowledge constraints and define success.; A successful Discovery Phase focuses on defining clear outputs, prioritizing the user needs and gives context to the project across the organization.; ; It’s through Discovery where the beginning of the transformation occurs and the teams, stakeholders, users, executives and all involved start their journey of change.; ; The implementation is the phase where visions and plans become reality. This entails the implementation of all the items discussed and agreed in the Discovery phase including the; technical implementation of the design, the functionality including any systems integrations.; ; The Transition is the phase where the output of the project is handed over to the client and its users to operate and realize the benefits of the transformation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS
  • Kentico Kontent

Training

• Training service provided: Yes
• How the training service works: Training is delivered as part of our transition phase and is bespoke to the client's requirements. The objective of our training courses are to enable your organisation to be staffed with the appropriate personnel and to be vendor-independent.; ; During the transition, we will provide a range of training sessions, including workshops, train-the-trainer sessions, as well as working alongside your operational teams to ensure that they are fully capable and comfortable to run the operations internally.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Discover IT will work with you using our bespoke delivery methodology, to migrate your implementation, to or between cloud services.; ; Our experienced technical team, led by our Head of Development and Infrastructure, has performed various migrations to and from AWS and Microsoft Azure. We have an established hosting transition plan to smoothly migrate your operation to the Cloud. ; ; We use industry-leading project management and collaboration tools such as JIRA and Microsoft Teams to govern our projects.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is a critical piece of the project.​; ; The DIT QA process starts from the project initiation with the validation of all requirements through the requirements analysis and verification exercise. Each requirement will be reviewed for validity and all requirements will be signed off.​; ; DIT QA continuous throughout the UX exercise with the review and sign-off of all journeys together with a set of accessibility user testing. ​; ; The design process is similarly reviewed and signed off and no implementation commences until the design is approved. ​; ; Test documentation flows out of all the above outputs that will be used to validate the software developed. ​; ; The software will be tested several times until its ready for the website users. Initially, it will be tested internally by the development team, passed to a Discover IT tester and then transition to the user acceptance team. ​; ; Other types of testing will also take place including regression testing, performance testing, accessibility testing and last but not least security testing. ​

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: TBC

Service scope

• Service constraints: 24/7 support is available when part of pre-agreed support and maintenance contract. Otherwise, business hours are 09:00 - 17:30 Monday to Friday (UK time & excluding public holidays)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide a range of support packages tailored to the client's needs. Our support times range from UK office hours, to 24/7 support. SLA's are included with all packages.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is enabled via Microsoft Teams.
• Web chat accessibility testing: Web chat is not support for assistive technology users.
• Support levels: Discover IT provides a range of support levels namely Silver, Gold, Platinum and Diamond. Higher packages have faster SLA response times and extended support hours.; ; All packages include a technical account manage and a cloud support engineer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £800 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.judd@discoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.