Fuseforward Cloud Services Ltd

Fuseforward Cloud Suite

The FuseForward Cloud Suite provides a secure, virtual operating environment for cloud applications and services:
FuseSecure is an integrated service to manage cloud based application security.
FuseControl is an integrated application management system and service.
FuseAnalyze is an integrated application analytics system and service.

Features

  • Adaptable - for small or large global organisations
  • ISO27001 – reliability, robustness and security guaranteed
  • Analytics – pre-built and extendible proven models
  • Unified view of all business operational KPIs
  • Bring your own dashboard – use existing BI tools
  • Performance optimisation – a unified, real-time view enabling improved performance
  • Multi-platform – available on all devices and browsers, responsive design
  • Connectivity options – Secure VPN, dedicated network
  • Built-in access control – multi-factor authentication and SSO
  • Military-grade encryption – robust classification system (AES 256)

Benefits

  • Rapid deployment enabling early benefits realisation
  • Simplicity with one partner environment provisioned and maintained for you
  • No capital investment subscription service tailored to your needs
  • Templated, proven approach, best of breed components
  • Ready-made using patented systems
  • Proven solution global client base from public and private sectors
  • Seamless – integrates into organisation with SSO
  • Evolution, client driven roadmap of constantly improving functionality
  • Service Management Framework, ITIL based, comprehensive model,

Pricing

£500 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.fitzpatrick@fuseforward.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 8 2 9 9 6 5 4 4 1 5 1 7 4

Contact

Fuseforward Cloud Services Ltd Sales Team UK
Telephone: +447825602408
Email: kevin.fitzpatrick@fuseforward.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
AWS Amazon, Microsoft Azure, Google Cloud Compute and any enterprise application
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no current constraints
System requirements
  • Fully web based -- requires web browser
  • Requires connectivity to customer's cloud environment

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times depend upon the support agreement and ranage from 15 mins to 10 business days.

Response times are different on weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
FuseForward provides three main support packages: Professional, Business and Enterprise Support. The main differences between the support packages are the service level agreements, access to technical account managers, cloud architects, and cloud engineers.
Our support services are provided as base fee plus and percentage of the cloud systems that are managed and protected.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding customers follows a standard provision and configuration process which is done by our solution architectures. We have standard configuration questionnaires which provide our operations teams to configure and install our services and integration with a customers environment.

We provide configuration documentation and can also provide online training and technical support.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
At the end of contract, we provide the customers with the option to receive a copy of the data store in our service. This can be in the form of a database extract or other appropriate format.
End-of-contract process
On contract termination, customers no longer have access to our service. If the wish to migrate their data or get an export they can request it. We provide a standard data dump. Any non standard approaches are charged.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version uses a browser. Some features may not be available on the mobile versions.
Service interface
Yes
Description of service interface
We provide a management console - FuseConsole
Accessibility standards
None or don’t know
Description of accessibility
Not applicable
Accessibility testing
Not done
API
Yes
What users can and can't do using the API
End user applications can call our APIs as required to integrate their applications.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Screens and menu structures can be customized.

Scaling

Independence of resources
Customers can opt for a dedicated version of the product where the all software components are run on separate hosts. Optionally, we also provide options to isolate containers and database schemas but share hosts. These options all provide service optimization for individual customers.

Analytics

Service usage metrics
Yes
Metrics types
The Cloud Suite includes a management console for cloud, security and application administrators. The console provides entitlements usage including elements such as storage used, users provisioned, etc. It also allows for managing service usage metrics for cloud services themselves.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can request an export of their data during contract or end of term. Our operations teams prepare exports and based on customers security protocols provide access to the data exports in a secure method.
Data export formats
  • CSV
  • Other
Other data export formats
Database extracts
Data import formats
  • CSV
  • Other
Other data import formats
Database Imports

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
We use encryption technology, network isolation and private MPLS networks

Availability and resilience

Guaranteed availability
SLA are provided for our base service and can be upgraded. The SLA includes uptime of 99.5% up to 99.95% or higher. We also provide Recovery Point and Recovery Time SLAs ranging from 5 min upto 48 hours or higher. Our service desk also provides ticket and response time SLAs, for critical incidences and support requests.

Depending upon the service package, the customer can request credits against their invoices for missed service levels.
Approach to resilience
Available on request
Outage reporting
Through our customer administrator console.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Administrators have explicate rights and roles assigned. In addition, administrators are segregated based on role to ensure segregation of responsibilities.

Customers can establish their own roles for their users including data level access rights.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
17/10/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have internal security audits and also use external security firms. The internal security auditors are both on the Operations team and at the executive level. All security incidences are reported immediately to security audit and root cause investigated.

We follow ISO 27001 security practices and have NIST processes to augment them.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We follow ITIL standards as per ISO 22000. All configuration changes are documented and configuration items tracked on all major system components. Changes to production all go through a security and change control board review prior to implementation and roll out.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use McAfee and Fortinet anti-virus technology. All systems are actively scanned, patched at a minimum monthly, and run active AV/IPS software that continually updates. All Systems are hosted behind a set of redundant IPS/IDS systems that are monitored 24x7x365 and (Web Application) WAF firewalls, which are specifically designed to handle up to a gigabyte of service attacks. This is part of our System Security Plan that is annually audited for NIST 800-53 Rev 4 compliance. Additionally, we work with multiple clients that scan the product with White Hat security assessments.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We ingest real time logs and application performance data, and monitor key performance metrics to ensure an optimal user experience and detects software and resource needs. This data is stored in our data lake to provide trending information. All systems are monitored for key events with alerts setup to notify our operations staff.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have predefined processes for incident management. Incidents are reported from our active monitoring systems, from our service desk and operations teams and from our customers.

Users can report incidences through online chat, service tickets or phone calls depending upon the level of service contracted for.

We provide incident reports to our customer's administrators based on appropriate non-disclosure agreements and service level targets.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.fitzpatrick@fuseforward.com. Tell them what format you need. It will help if you say what assistive technology you use.