Fuseforward Cloud Suite
The FuseForward Cloud Suite provides a secure, virtual operating environment for cloud applications and services:
FuseSecure is an integrated service to manage cloud based application security.
FuseControl is an integrated application management system and service.
FuseAnalyze is an integrated application analytics system and service.
Features
- Adaptable - for small or large global organisations
- ISO27001 – reliability, robustness and security guaranteed
- Analytics – pre-built and extendible proven models
- Unified view of all business operational KPIs
- Bring your own dashboard – use existing BI tools
- Performance optimisation – a unified, real-time view enabling improved performance
- Multi-platform – available on all devices and browsers, responsive design
- Connectivity options – Secure VPN, dedicated network
- Built-in access control – multi-factor authentication and SSO
- Military-grade encryption – robust classification system (AES 256)
Benefits
- Rapid deployment enabling early benefits realisation
- Simplicity with one partner environment provisioned and maintained for you
- No capital investment subscription service tailored to your needs
- Templated, proven approach, best of breed components
- Ready-made using patented systems
- Proven solution global client base from public and private sectors
- Seamless – integrates into organisation with SSO
- Evolution, client driven roadmap of constantly improving functionality
- Service Management Framework, ITIL based, comprehensive model,
Pricing
£500 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
5 4 8 2 9 9 6 5 4 4 1 5 1 7 4
Contact
Fuseforward Cloud Services Ltd
Sales Team UK
Telephone: +447825602408
Email: kevin.fitzpatrick@fuseforward.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- AWS Amazon, Microsoft Azure, Google Cloud Compute and any enterprise application
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- There are no current constraints
- System requirements
-
- Fully web based -- requires web browser
- Requires connectivity to customer's cloud environment
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Response times depend upon the support agreement and ranage from 15 mins to 10 business days.
Response times are different on weekends. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
-
FuseForward provides three main support packages: Professional, Business and Enterprise Support. The main differences between the support packages are the service level agreements, access to technical account managers, cloud architects, and cloud engineers.
Our support services are provided as base fee plus and percentage of the cloud systems that are managed and protected. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Onboarding customers follows a standard provision and configuration process which is done by our solution architectures. We have standard configuration questionnaires which provide our operations teams to configure and install our services and integration with a customers environment.
We provide configuration documentation and can also provide online training and technical support. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- At the end of contract, we provide the customers with the option to receive a copy of the data store in our service. This can be in the form of a database extract or other appropriate format.
- End-of-contract process
- On contract termination, customers no longer have access to our service. If the wish to migrate their data or get an export they can request it. We provide a standard data dump. Any non standard approaches are charged.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile version uses a browser. Some features may not be available on the mobile versions.
- Service interface
- Yes
- Description of service interface
- We provide a management console - FuseConsole
- Accessibility standards
- None or don’t know
- Description of accessibility
- Not applicable
- Accessibility testing
- Not done
- API
- Yes
- What users can and can't do using the API
- End user applications can call our APIs as required to integrate their applications.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Screens and menu structures can be customized.
Scaling
- Independence of resources
- Customers can opt for a dedicated version of the product where the all software components are run on separate hosts. Optionally, we also provide options to isolate containers and database schemas but share hosts. These options all provide service optimization for individual customers.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The Cloud Suite includes a management console for cloud, security and application administrators. The console provides entitlements usage including elements such as storage used, users provisioned, etc. It also allows for managing service usage metrics for cloud services themselves.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can request an export of their data during contract or end of term. Our operations teams prepare exports and based on customers security protocols provide access to the data exports in a secure method.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Database extracts
- Data import formats
-
- CSV
- Other
- Other data import formats
- Database Imports
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- We use encryption technology, network isolation and private MPLS networks
Availability and resilience
- Guaranteed availability
-
SLA are provided for our base service and can be upgraded. The SLA includes uptime of 99.5% up to 99.95% or higher. We also provide Recovery Point and Recovery Time SLAs ranging from 5 min upto 48 hours or higher. Our service desk also provides ticket and response time SLAs, for critical incidences and support requests.
Depending upon the service package, the customer can request credits against their invoices for missed service levels. - Approach to resilience
- Available on request
- Outage reporting
- Through our customer administrator console.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Administrators have explicate rights and roles assigned. In addition, administrators are segregated based on role to ensure segregation of responsibilities.
Customers can establish their own roles for their users including data level access rights. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 17/10/2016
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We have internal security audits and also use external security firms. The internal security auditors are both on the Operations team and at the executive level. All security incidences are reported immediately to security audit and root cause investigated.
We follow ISO 27001 security practices and have NIST processes to augment them.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- We follow ITIL standards as per ISO 22000. All configuration changes are documented and configuration items tracked on all major system components. Changes to production all go through a security and change control board review prior to implementation and roll out.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We use McAfee and Fortinet anti-virus technology. All systems are actively scanned, patched at a minimum monthly, and run active AV/IPS software that continually updates. All Systems are hosted behind a set of redundant IPS/IDS systems that are monitored 24x7x365 and (Web Application) WAF firewalls, which are specifically designed to handle up to a gigabyte of service attacks. This is part of our System Security Plan that is annually audited for NIST 800-53 Rev 4 compliance. Additionally, we work with multiple clients that scan the product with White Hat security assessments.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- We ingest real time logs and application performance data, and monitor key performance metrics to ensure an optimal user experience and detects software and resource needs. This data is stored in our data lake to provide trending information. All systems are monitored for key events with alerts setup to notify our operations staff.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
We have predefined processes for incident management. Incidents are reported from our active monitoring systems, from our service desk and operations teams and from our customers.
Users can report incidences through online chat, service tickets or phone calls depending upon the level of service contracted for.
We provide incident reports to our customer's administrators based on appropriate non-disclosure agreements and service level targets.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £500 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No