ISAAC Intelligence Limited

Oxygen Document Management for Office 365

Oxygen Document Management for Office 365 is a rapidly deployable, customisable and intuitive doc-management solution designed to appeal and engage users of all generations. Structured around one single data source, and providing options for users to interact in multiple ways (via Outlook, mobile app or browser) Oxygen creates 100% engagement


  • Secure & Scalable Storage
  • Simple Filing Process
  • Automated Meta-data Application
  • Document Management Centre
  • Notifications & Alerts
  • Accessible from any Internet connected Device
  • Automated Document Management
  • Connects to Existing CRM Systems
  • Context Specific Libraries
  • Powerful Search


  • Centralised document storage with built in backup
  • Document co-authoring enables collaboration
  • Fully integrated with Outlook means seamless filing of documents
  • Easily share documents with colleagues and peers
  • Centrally manage and publish relevant documents
  • Built directly into Office 365 using best practice methods
  • Easily find documents using powerful metadata driven search
  • Standardise document storage processes, create consistency
  • Store documents in context specific libraries, customers, opportunities, suppliers, projects


£15 to £25 per person per month

Service documents


G-Cloud 11

Service ID

5 4 7 1 9 8 4 4 8 8 6 8 9 7 1


ISAAC Intelligence Limited

Jason Yeomans

020 3922 1222

Service scope

Software add-on or extension
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
Public cloud
Service constraints
System requirements
Microsoft office 365 & SharePoint Online Required

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours urgent, 8 hours non-urgent
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via browser pop-up on our co website
Web chat accessibility testing
Not applicable
Onsite support
Yes, at extra cost
Support levels
ISAAC Support is straightforward and easy to understand. Response within 15 minutes, 4 hour rectification for critical issues, 8 hours for non-critical
Support available to third parties

Onboarding and offboarding

Getting started
Onsite and virtual training (train the trainer) and additional teams training if required at additional cost
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Export to Excel, migrate to alternative service, leave in the existing system as all Oxygen applications are built with your own Office 365 tenancy
End-of-contract process
All inclusive, only extra is further customisation or automation

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Inherent differences in screen sizes only
Service interface
What users can and can't do using the API
Multi-service integrations
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Language, layout, branding, colour palettes, workflow & feature configuration


Independence of resources
All Oxygen apps are developed directly into the Microsoft Office 365 public cloud. scale is not an issue


Service usage metrics
Metrics types
Utilising Microsoft inbuilt Office 365 usage stats
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Into Excel
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% as per Microsoft Office 365
Approach to resilience
Developed in line with Microsoft
Outage reporting
Via social media notification and/or public Microsoft dashboard

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Specific configuration per customer/solution
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
All Microsoft Related

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Continual improvement
Vulnerability management type
Vulnerability management approach
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Office 365 & SharePoint Online
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft Office 365 & SharePoint Online

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£15 to £25 per person per month
Discount for educational organisations
Free trial available
Description of free trial
14 day free trial
Link to free trial

Service documents

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