FCO Services’ Application Support as a Service provides round-the-clock support for your Applications - whether in the Cloud, co-located or self-hosted - at affordable rates. With an industry leading service level agreement (SLA) performance, our trusted expertise covers multiple technology stacks.
For Government. By Government.
- SI & SIAM ability to effectively manage ITIL aligned processes
- Simplified and transparent service reporting
- Single point of contact for all end user services
- Service desk support tailored for specific business needs
- In government partner
- 100% staff UK Security cleared
- Agile delivery with capacity to flex to increase in demand
- Highly experienced in working with public sector organisations
- Continuous service improvement driven by customer experience feedback
£440 per person per day
5 4 6 6 0 9 8 5 8 6 0 5 0 1 5
|Training service provided||No|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
FCO Services offer an exceptional end-to-end Quality Assurance service in a secure environment. Our highly motivated, experienced, security vetted team have a proven track record of delivering high quality products and custom solutions in the Public Sector for over 15 years, tailored to the clients' requirements.
Our Agile approach encompasses functional, integration, resilience, compatibility, load testing, Operational Acceptance Testing and User Acceptance Testing with full defect management and reporting. Working to recognised Industry Standards (IEEE/ISTQB) we ensure quality, reliable and robust software for successful go-live products.
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Need something in here.|
FCO Services' site surveys will not cover outdoor environments or mesh technology.
Buildings that confirm to Tempest Rulings could constrain the ability to conduct a site survey.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Based on the priority of the ticket, FCO Services can respond within 30 minutes on a 24x7/365 basis.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
The FCO Services Global Support Centre (GSC) acts as the single point of contact for the receipt of all interactions, incidents and service requests from the Customer’s nominated representative (s) with the service capable of delivering operational support and management on a 24x7x365 basis.
Standard GSC Operational hours: 0700-1900 Mon-Fri excl. UK public holidays
Accepted methods of contact include customer contact via telephone and email which may result in the subsequent creation of an incident or service request.
The GSC can be contacted for support by customers in either one of two ways
1. By telephone
2. Via email with the customer utilising an FCO Services defined template for email communications
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£440 per person per day|
|Discount for educational organisations||No|