Dun & Bradstreet Ltd

D&B Hoovers

D&B Hoovers intelligence, on 120 million trading businesses records, 100 million contacts. Integrates with CRM platforms (Salesforce.com). Search and list building on multiple filters, trigger alerts on events you select. Corporate family trees. Industry, analyst and competitive intelligence on leading businesses. Ideal Profiles use data and analytics to recognise characteristics.

Features

  • Information on 120 million trading businesses records
  • Contact intelligence and editorial insight on industries and businesses
  • A modern and intuitive user interface through different channels
  • Seamless integration with different CRM platforms such as SalesForce.Com
  • Dynamic search and list building based on multiple filters
  • Real-time trigger alerts and updates on events you select
  • Corporate family trees show how businesses are connected
  • Industry, analyst and competitive intelligence on leading businesses
  • Ideal Profiles use data and analytics to recognise characteristics
  • Detailed usage statements showing activity in the application

Benefits

  • Strategically target relevant businesses and people
  • Critical intelligence makes every conversation relevant and compelling
  • Easily access insight whenever and however you need
  • Increase sales efficiency and productivity within existing systems
  • Quickly identify prospects and build pipeline more intelligently
  • Stay informed of relevant updates to have compelling conversations
  • Identify potential opportunities and prospect within groups of businesses
  • Provide context to understand markets and engage with relevance
  • Understand your best prospects and find more like them
  • Understand and manage budget requirements

Pricing

£2000 per licence per year

  • Free trial available

Service documents

G-Cloud 11

546545280335736

Dun & Bradstreet Ltd

Ron Turner

01628492436

turnerr@dnb.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Salesforce.com, Microsoft dynamics, Marketo Eloqua
Cloud deployment model Private cloud
Service constraints Planned Maintenace windows as per SLA and as communicated to the customer
System requirements
  • Access to the Internet
  • Web browser such as Chrome, Internet Explorer or Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 business hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available through the D&B website or through the product
Web chat accessibility testing D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support Yes, at extra cost
Support levels D&B have three levels of support available from basic set up and training ranging to bespoke levels of support including technical and project management support and consultancy, that require a fully Specified Statement of Works prior to contract agreement in order to provide Implementation and training quotations and estimates.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users have a range of training support available. Most products run a weekly live training webinar with a product expert in attendance, which is free to all subscribers. Additional bespoke webinars can be run for individual user groups if require. We do provide onsite training, depending on the level of support agreed prior to contract agreement. A Web based training environment is also available to all users which includes access to product videos and user guides. Our new generation of products also includes extensive help sections which also include training videos within the product.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Other formats available upon request
End-of-contract data extraction Access to the product is withdrawn when the contract expires. Users can export important content prior to the end of service date.
End-of-contract process User's credentials are expired and all access to the product is withdrawn at the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile offering does not offer list building or administrative functionality found in the Desktop version.
Service interface Yes
Description of service interface A designated site administrator(s) can provision and unprovision seats in your subscription through an admin portal
Accessibility standards None or don’t know
Description of accessibility A designated site administrator(s) can provision and unprovision seats in your subscription through an admin portal via the web browser
Accessibility testing None
API Yes
What users can and can't do using the API The Open Connector API provides access to core D&B Hoovers content. There is an additional charge for this service.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can personalize local settings, alerting capabilities and items monitored on the Homepage

Scaling

Scaling
Independence of resources Load tests are performed before any major system change or large user add. Active user counts are tracked against load test results. Pre-emptive horizontal scaling is performed when load tests show unacceptable system stress

Analytics

Analytics
Service usage metrics Yes
Metrics types Transaction counts by period/user/event type are available.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export lists and specific reports throughout the product.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience Available on Request
Outage reporting 24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication API is accessible via an API Key
Access restrictions in management interfaces and support channels Login credentials tied to administrative privilege restrictions.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 United Registrar of Systems
ISO/IEC 27001 accreditation date 03/07/2017
What the ISO/IEC 27001 doesn’t cover All 114 controls are included, none are omitted.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change tickets are opened in the automated change management system. The ticket describes the reason for the change; who requested the change and at what capacity; description of the requirements, risks and impacts; implementation, test, and back-out plans; scheduling information including analysis of potential conflict with other proposed changes. The ticket is reviewed by a Change Advisory Board at a regularly scheduled meeting. The CAB comprises technical and management representatives of each line of service management, reviews and approved or disapproves all change tickets. After the change is executed it is reviewed for post-change impact and metrics analysis.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Servers are scanned weekly for vulnerabilities. Per Policy, vulnerabilities and patches are deployed based upon the criticality of the vulnerability in-scope. E.g., high-risk findings must be remediated within 60 days.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A SIEM is in place to provide secure collection of server OS security event logs; network device logs; Internet proxy; host/network IDS/IPS; email gateway, etc. The SIEM analyses and correlates information from the various input sources and provides near-real-time analysis and alerting. D&B also maintains a Security Operations Center (SOC), whose staff responds to alerts originating from the SIEM. Incident response documentation is in place.
Incident management type Supplier-defined controls
Incident management approach Events are evaluated for scope, impact, initial damage assessment and response level by the CSIRT team, Team members are engaged according to the scope and severity and brought into the Incident Management Team's ECC Call. The team is composed of ancillary groups and SMEs. A response plan is created containment strategy, eradication strategy, evidence retention and investigation steps. Execution is governed by the incident coordinator. Regular reports are created and provided to the CSIRT Team; timing intervals for issuing reports depend on the criticality of the event. The CSIRT team documents lessons learned. Post-incident activity is then undertaken.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Up to 30 days , limited data access

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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