Dun & Bradstreet Ltd

D&B Hoovers

D&B Hoovers intelligence, on 120 million trading businesses records, 100 million contacts. Integrates with CRM platforms (Salesforce.com). Search and list building on multiple filters, trigger alerts on events you select. Corporate family trees. Industry, analyst and competitive intelligence on leading businesses. Ideal Profiles use data and analytics to recognise characteristics.

Features

  • Information on 120 million trading businesses records
  • Contact intelligence and editorial insight on industries and businesses
  • A modern and intuitive user interface through different channels
  • Seamless integration with different CRM platforms such as SalesForce.Com
  • Dynamic search and list building based on multiple filters
  • Real-time trigger alerts and updates on events you select
  • Corporate family trees show how businesses are connected
  • Industry, analyst and competitive intelligence on leading businesses
  • Ideal Profiles use data and analytics to recognise characteristics
  • Detailed usage statements showing activity in the application

Benefits

  • Strategically target relevant businesses and people
  • Critical intelligence makes every conversation relevant and compelling
  • Easily access insight whenever and however you need
  • Increase sales efficiency and productivity within existing systems
  • Quickly identify prospects and build pipeline more intelligently
  • Stay informed of relevant updates to have compelling conversations
  • Identify potential opportunities and prospect within groups of businesses
  • Provide context to understand markets and engage with relevance
  • Understand your best prospects and find more like them
  • Understand and manage budget requirements

Pricing

£2000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 4 6 5 4 5 2 8 0 3 3 5 7 3 6

Contact

Dun & Bradstreet Ltd

Ron Turner

01628492436

turnerr@dnb.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Salesforce.com, Microsoft dynamics, Marketo Eloqua
Cloud deployment model
Private cloud
Service constraints
Planned Maintenace windows as per SLA and as communicated to the customer
System requirements
  • Access to the Internet
  • Web browser such as Chrome, Internet Explorer or Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available through the D&B website or through the product
Web chat accessibility testing
D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support
Yes, at extra cost
Support levels
D&B have three levels of support available from basic set up and training ranging to bespoke levels of support including technical and project management support and consultancy, that require a fully Specified Statement of Works prior to contract agreement in order to provide Implementation and training quotations and estimates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users have a range of training support available. Most products run a weekly live training webinar with a product expert in attendance, which is free to all subscribers. Additional bespoke webinars can be run for individual user groups if require. We do provide onsite training, depending on the level of support agreed prior to contract agreement. A Web based training environment is also available to all users which includes access to product videos and user guides. Our new generation of products also includes extensive help sections which also include training videos within the product.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Other formats available upon request
End-of-contract data extraction
Access to the product is withdrawn when the contract expires. Users can export important content prior to the end of service date.
End-of-contract process
User's credentials are expired and all access to the product is withdrawn at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile offering does not offer list building or administrative functionality found in the Desktop version.
Service interface
Yes
Description of service interface
A designated site administrator(s) can provision and unprovision seats in your subscription through an admin portal
Accessibility standards
None or don’t know
Description of accessibility
A designated site administrator(s) can provision and unprovision seats in your subscription through an admin portal via the web browser
Accessibility testing
None
API
Yes
What users can and can't do using the API
The Open Connector API provides access to core D&B Hoovers content. There is an additional charge for this service.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can personalize local settings, alerting capabilities and items monitored on the Homepage

Scaling

Independence of resources
Load tests are performed before any major system change or large user add. Active user counts are tracked against load test results. Pre-emptive horizontal scaling is performed when load tests show unacceptable system stress

Analytics

Service usage metrics
Yes
Metrics types
Transaction counts by period/user/event type are available.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export lists and specific reports throughout the product.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience
Available on Request
Outage reporting
24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
API is accessible via an API Key
Access restrictions in management interfaces and support channels
Login credentials tied to administrative privilege restrictions.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
03/07/2017
What the ISO/IEC 27001 doesn’t cover
All 114 controls are included, none are omitted.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change tickets are opened in the automated change management system. The ticket describes the reason for the change; who requested the change and at what capacity; description of the requirements, risks and impacts; implementation, test, and back-out plans; scheduling information including analysis of potential conflict with other proposed changes. The ticket is reviewed by a Change Advisory Board at a regularly scheduled meeting. The CAB comprises technical and management representatives of each line of service management, reviews and approved or disapproves all change tickets. After the change is executed it is reviewed for post-change impact and metrics analysis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Servers are scanned weekly for vulnerabilities. Per Policy, vulnerabilities and patches are deployed based upon the criticality of the vulnerability in-scope. E.g., high-risk findings must be remediated within 60 days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A SIEM is in place to provide secure collection of server OS security event logs; network device logs; Internet proxy; host/network IDS/IPS; email gateway, etc. The SIEM analyses and correlates information from the various input sources and provides near-real-time analysis and alerting. D&B also maintains a Security Operations Center (SOC), whose staff responds to alerts originating from the SIEM. Incident response documentation is in place.
Incident management type
Supplier-defined controls
Incident management approach
Events are evaluated for scope, impact, initial damage assessment and response level by the CSIRT team, Team members are engaged according to the scope and severity and brought into the Incident Management Team's ECC Call. The team is composed of ancillary groups and SMEs. A response plan is created containment strategy, eradication strategy, evidence retention and investigation steps. Execution is governed by the incident coordinator. Regular reports are created and provided to the CSIRT Team; timing intervals for issuing reports depend on the criticality of the event. The CSIRT team documents lessons learned. Post-incident activity is then undertaken.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Up to 30 days , limited data access

Service documents

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