iland

Disaster Recovery as a Service (DRaaS)

With over a decade of disaster recovery expertise, we can go far beyond simple backup to ensure all your key workloads are protected – and the disaster recovery process is tuned to your business priorities and compliance needs.

Features

  • Zerto Integration
  • Veeam Integration
  • GDPR Compliance
  • ISO 27001
  • ISO 20000
  • ISO 9001
  • CSA STAR

Benefits

  • Regulatory Compliance
  • Backup and restoration

Pricing

£16 to £50 per unit per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 4 6 3 2 8 8 7 6 9 2 5 4 4 2

Contact

iland

Milou Lammers

+(44) 20.7096.0149

compliance.management@iland.com

Service scope

Service constraints
N/a
System requirements
Contractual Terms Provided

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 15 minutes 27/7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
UAT testing and customer usage.
Onsite support
Onsite support
Support levels
1. 24 hours / 7 days a week
2. No tiering of support levels
3. Engineering and Account Management (T3-T3) available
Support available to third parties
No

Onboarding and offboarding

Getting started
Project Management Team assigned to all customers and no charge.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data may be extracted using industry standard formats.
End-of-contract process
Continuation of terms on a month-to-month basis.

Using the service

Web browser interface
Yes
Using the web interface
API connectivity for customers.
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
UAT and customer usage.
API
Yes
What users can and can't do using the API
Documented access and controls for iland API's are provided to customers.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
Dependent upon the solutioning.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Contractually determined.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
Backup controls
Command line and console access
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
100% SLA provided.
Approach to resilience
Multi-data centre configurations.
Outage reporting
A public dashboard
an API
email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Least access provided and maintained.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
17/05/2016
What the ISO/IEC 27001 doesn’t cover
All in scope
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/03/2017
CSA STAR certification level
Level 4: CSA C-STAR Assessment
What the CSA STAR doesn’t cover
All Covered
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
18/12/2018
What the PCI DSS doesn’t cover
All covered
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
EU GDPR
ISO 27001
PCI-DSS
SSAE 16/18
Cyber Essentials

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The goals of configuration management are to:

Support many of the ITIL processes by providing accurate configuration information to assist decision making, e.g. the authorization of changes, the planning of releases, and to help resolve incidents and problems faster

Minimize the number of quality and compliance issues caused by incorrect or inaccurate configuration of services and assets

To define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Various but follows patch vendor suggested deployment
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
24 hour / 7 days a week with extended retention.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Iland utilises ITIL processes for Incident Management

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Logical and physical segmentation.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
As noted within the code of conduct

Pricing

Price
£16 to £50 per unit per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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