Software Box Limited (SBL)

SBL Trend Micro Cloud App Security

Cloud App Security provides advanced threat and data protection for Office365, Gmail and cloud file sharing services. Pre-execution machine learning finds unknown malware while the document exploit detection engine discovers malweare hidden in Office files and artificial intelligence checks email behavious, intention and authirship to identify Business Email Compromise attacks.


  • Malware protection which includes known protection & unknown protection
  • Discovers unknown malware using pattern-less technologies
  • Utilises cloud based sandboxing technology to detect advanced malware
  • Provides easy API drivern integration without impacting users or devices
  • Malicious URL detection and blocking
  • DLP for OneDrive, SharePoint Online, Dropbox, Box, and Google Drive
  • Protects against Business Email Compromise with learning writing style analysis
  • Phishing URL and dynamic detecton


  • Protects email and File sharing services
  • Enhances built in security by providing additional detection techniques
  • Provides central visibilty across multiple email and file services
  • Does not require MX record changes during installation
  • Provides compliance capability with 200 builtin DLP templates
  • API integration supports log export to SIEM solutions


£6.50 to £7.15 per user per year

Service documents


G-Cloud 11

Service ID

5 4 6 2 6 3 8 9 4 7 9 6 2 5 6


Software Box Limited (SBL)

Danielle Connor

01347 812100

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365, G Suite, Box and Dropbox
Cloud deployment model Public cloud
Service constraints No
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support Tickets are based on priority
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Customer service manager, Customer serivce engineer: Get phone call or get incidents from customers, do basic analysis and provide suggestions
Sustain engineer: Analyze incidents and provide solutions
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Delivery partners can assist with initial deployment and configuration
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data includes logs, CAS can see them via web console to see whether need to extraction
End-of-contract process All Customer data will be deleted from Cloud App Security

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Accessed via mobile browser
Service interface Yes
Description of service interface Web based management console provides a dashboard for visibility, policy creation and reporting functionality
Accessibility standards None or don’t know
Description of accessibility API drivern integration provides protection, solution is administered via web management console.
Accessibility testing 1. Admins need to do provision so that CAS can protect the tenant
2. Admin needs to setup policy to protect their users mails/files
What users can and can't do using the API Cloud App Security provides programmatic access through Cloud App Security Automation and Integration Representational State Transfer (REST) APIs, allowing customers to obtain certain product service data and perform operations on email messages and email accounts as necessary. This offers automated capabilities to help the security team of your organization improve their efficiency and effectiveness with which they can investigate, detect, and respond to security issues.
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Policy configuration, role based admin access, notifications, reports and dashboard views


Independence of resources Service scaling is provided automatically to meet demand


Service usage metrics No


Supplier type Reseller (no extras)
Organisation whose services are being resold Trend Micro

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is stored in databases which is encrypted by Microsoft SQL service
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Logs can be exported from console or via the log retrieval API
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks All data in transit is encrypted via SSL such as https, and data at rest stored in Azure SQL Database is protected by Azure Transparent Data Encryption
Data protection within supplier network Other
Other protection within supplier network The ISO 27001 certification to DCS demonstrates that Trend Micro’s security management level for system operation, and maintenance for customer-facing services meet international standards.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime
Approach to resilience No single point of failure, all services are redundant
Outage reporting CAS web console has one status icon;
Support team will announce outages globally via email if needed

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only authorised user can access the management console
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS United Kingdom Ltd
ISO/IEC 27001 accreditation date 28/12/2018
What the ISO/IEC 27001 doesn’t cover ISO/IEC 27001 is to certify service implementation and operation. All ISO 27001 clauses are covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The following link details Trend Micro's security standards:

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Trend Micro change management process includes • The potential impact of changes.
• Establishing a formal approval process for proposed changes.
• Communicating change details.
• Establishing procedures for aborting and recovering from unsuccessful changes.
An audit log must be kept of all changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability will submit to Cloud App Security team to check the impact;
If needed, product team will do emergency deployment to fix it
Protective monitoring type Undisclosed
Protective monitoring approach For each services in CAS, we have resource monitoring;
For each business logics, CAS has E2E monitoring;
Also CAS has critical error monitoring for anomaly system incidents
Incident management type Undisclosed
Incident management approach Incident will be handled base priority, P0 case will be handled immediately

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £6.50 to £7.15 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Customer can apply for free trial license
Link to free trial

Service documents

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