adappt

Realtime Digital Librarian: Portal for consumption of information by staff or clients.

This simple digital interface provides an option for staff or clients to choose the news feeds they like and receive them when they want. A tool for Content Curators and Knowledge Managers.
The bookshelf interface offers an easy way for communications departments to manage information streams individually for all users.

Features

  • Portal for staff or clients to consume information you generate.
  • Simple way for comms department to personalise information streams
  • Interface allows you to work with internal/external feeds easily.
  • You can choose to manage some or all users.
  • We ensure you can retrieve any old data
  • We store all news feeds/information in our database
  • Option for users to create own alert email background
  • Multple email templates for department and topic based branding
  • Provide users with customised brandable email templates.
  • Bookshelf interface for staff/clients to select what to consume

Benefits

  • One-stop shop to view various internal and external corporate feeds
  • In the form of a digital magazine shelf
  • Users have the option to view feeds individually
  • Users have the option to view feeds individually
  • Users have the option to view feeds as a group
  • Users have option to view feeds at specified time(s)
  • Fully brandable platform and email templates
  • Optional Microsite Integration
  • Combine internal and external feeds seamlessly.
  • Option to centrally manage some or all users.

Pricing

£1000 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

5 4 5 1 8 3 5 9 7 1 9 5 5 6 6

Contact

adappt

Public Sector Enquiries

02032890001

tenders@adappt.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Planned maintenance arrangements will be notified well in advance.
System requirements
HTML compliant browser such as Chrome, IE11, Safari, Firefox

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response rates based on SLA and 24/7 is available if requested
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Normally Zopim style support is something we would integrate into the platform in question.
Web chat accessibility testing
We setup Zopim based web support for the WHO GOARN platform we created.
Onsite support
Yes, at extra cost
Support levels
Our support for all our software and support services is 'remote'. This works extremely well for all our clients, many of whom have worldwide locations and offices. If on-site support is required, it is POA
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide consultation with the buyer to help them to start using our service. adappt also provides user documentation and online assistance. Remote training is available, and is part of the package. Many of our clients have worldwide locations and offices and our remote training has proved both effective and efficient.
Service documentation
No
End-of-contract data extraction
Newsfeeds and alerts are stored as data in standard industry format. Old data can be retrieved; these are stored in our database.
End-of-contract process
Post the minimum term, the contract can be cancelled with a months notice, payment must be made for the month in which the contract is cancelled, and the service will end at the end of that month.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The software has been designed to work equally well on mobile and desktops
Service interface
No
API
Yes
What users can and can't do using the API
REST API with JSON data
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Showcase your internal and external information systems.
Staff can choose the news and other items that matter to them. Brand and personalise communications for each individual. Using customisation, so value is created by having the right information at the right time. Custom branding by alert group.

Scaling

Independence of resources
If required a dedicated instance can be setup for an additional cost

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Adappt will assist the user in exporting their data, it will be in a standard format
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
PSN Protected Service
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Uptime is underpinned by the principle of reasonable endeavours. The service is dependent on external data and third party APIs. Pro rata refund applied to any downtown.
Approach to resilience
Available on request
Outage reporting
API and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User access is based on rigid pre-defined roles
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Dubai Accreditation Center, a member of the International Accreditation Center
ISO/IEC 27001 accreditation date
01/08/2017
What the ISO/IEC 27001 doesn’t cover
The certificate covers 'Offering Web and Mobile Cloud Application Development Services. It can be assumed that other services are not covered. If you require a service to be covered, please contact us and we will deal with it immediately and make an application.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Internal security standards available on request
Information security policies and processes
Internal security standards available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We run an Agile development approach managed by certified Agile Practitioners
Vulnerability management type
Undisclosed
Vulnerability management approach
We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
Protective monitoring type
Undisclosed
Protective monitoring approach
We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
Incident management type
Undisclosed
Incident management approach
ITIL based support model

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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