adappt

Realtime Digital Librarian: Portal for consumption of information by staff or clients.

This simple digital interface provides an option for staff or clients to choose the news feeds they like and receive them when they want. A tool for Content Curators and Knowledge Managers.
The bookshelf interface offers an easy way for communications departments to manage information streams individually for all users.

Features

  • Portal for staff or clients to consume information you generate.
  • Simple way for comms department to personalise information streams
  • Interface allows you to work with internal/external feeds easily.
  • You can choose to manage some or all users.
  • We ensure you can retrieve any old data
  • We store all news feeds/information in our database
  • Option for users to create own alert email background
  • Multple email templates for department and topic based branding
  • Provide users with customised brandable email templates.
  • Bookshelf interface for staff/clients to select what to consume

Benefits

  • One-stop shop to view various internal and external corporate feeds
  • In the form of a digital magazine shelf
  • Users have the option to view feeds individually
  • Users have the option to view feeds individually
  • Users have the option to view feeds as a group
  • Users have option to view feeds at specified time(s)
  • Fully brandable platform and email templates
  • Optional Microsite Integration
  • Combine internal and external feeds seamlessly.
  • Option to centrally manage some or all users.

Pricing

£1000 per unit per month

Service documents

G-Cloud 11

545183597195566

adappt

Public Sector Enquiries

02032890001

tenders@adappt.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance arrangements will be notified well in advance.
System requirements HTML compliant browser such as Chrome, IE11, Safari, Firefox

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Response rates based on SLA and 24/7 is available if requested
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Normally Zopim style support is something we would integrate into the platform in question.
Web chat accessibility testing We setup Zopim based web support for the WHO GOARN platform we created.
Onsite support Yes, at extra cost
Support levels Our support for all our software and support services is 'remote'. This works extremely well for all our clients, many of whom have worldwide locations and offices. If on-site support is required, it is POA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide consultation with the buyer to help them to start using our service. adappt also provides user documentation and online assistance. Remote training is available, and is part of the package. Many of our clients have worldwide locations and offices and our remote training has proved both effective and efficient.
Service documentation No
End-of-contract data extraction Newsfeeds and alerts are stored as data in standard industry format. Old data can be retrieved; these are stored in our database.
End-of-contract process Post the minimum term, the contract can be cancelled with a months notice, payment must be made for the month in which the contract is cancelled, and the service will end at the end of that month.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The software has been designed to work equally well on mobile and desktops
Service interface No
API Yes
What users can and can't do using the API REST API with JSON data
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Showcase your internal and external information systems.
Staff can choose the news and other items that matter to them. Brand and personalise communications for each individual. Using customisation, so value is created by having the right information at the right time. Custom branding by alert group.

Scaling

Scaling
Independence of resources If required a dedicated instance can be setup for an additional cost

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Adappt will assist the user in exporting their data, it will be in a standard format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks PSN Protected Service
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Uptime is underpinned by the principle of reasonable endeavours. The service is dependent on external data and third party APIs. Pro rata refund applied to any downtown.
Approach to resilience Available on request
Outage reporting API and email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User access is based on rigid pre-defined roles
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Dubai Accreditation Center, a member of the International Accreditation Center
ISO/IEC 27001 accreditation date 01/08/2017
What the ISO/IEC 27001 doesn’t cover The certificate covers 'Offering Web and Mobile Cloud Application Development Services. It can be assumed that other services are not covered. If you require a service to be covered, please contact us and we will deal with it immediately and make an application.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Internal security standards available on request
Information security policies and processes Internal security standards available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We run an Agile development approach managed by certified Agile Practitioners
Vulnerability management type Undisclosed
Vulnerability management approach We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
Protective monitoring type Undisclosed
Protective monitoring approach We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
Incident management type Undisclosed
Incident management approach ITIL based support model

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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