ITSO Smart Ticketing
An ITSO smart ticketing solution for ferry, train or bus for retail and/or validation. ITSO certified mobile android device, app and back office support for ticket sales, validation checking and revenue protection. Includes stored entitlement, e-purse and account based ticketing.
- Mobile ticket sales
- Revenue protection
- Ticket validation
- Check in
- Customer data collection
- Financial integration
- Rugged/waterproof mobile ticketing machines (IP67)
- Multi-modal ticketing (bus / ferry)
- Account-based ticketing
- PCI-compliant payments
- Increased user efficiency
- Quicker boarding
- Flexible, robust ticketing
- Comprehensive auditing
- Enhanced customer data collection
- Improved system reliability
- Interoperability across transport modes
- Interoperability across different operators
£5000 to £100000 per licence per year
5 4 5 1 7 2 4 6 7 5 7 1 6 2 4
PDMS Limited (Professional Data Management Services Limited)
+44 (0) 1624 664000
|Software add-on or extension||Yes|
|What software services is the service an extension to||STS G8 Payments solutions|
|Cloud deployment model||Hybrid cloud|
|Service constraints||App only available for Android devices|
|Email or online ticketing support||Email or online ticketing|
|Support response times||09:00 to 17:00 Monday to Friday, excluding UK public holidays. (24/7 and public holidays can be agreed).|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Support availability 09:00 to 17:00 Monday to Friday, excluding UK public holidays. (24/7 and public holidays can be agreed). A response to a support request can be expected to be received within 4 (four) Working Hours of the support call being raised. A resolution, or work-around, can, in most cases, be expected to be received within 7.5 (seven and a half) Working Hours of the support call being raised for Priority 1 incidents. Further information is available within our Service Definition document.|
|Support available to third parties||No|
Onboarding and offboarding
Key User Training for back office data setup.
Training documentation is provided.
|Other documentation formats||Microsoft Word|
|End-of-contract data extraction||Data extracts can be agreed and provided.|
If the Service is terminated either by the Customer or by PDMS, PDMS will contact the Customer to establish your off-boarding requirements.
PDMS will supply your data to you on Termination as described below:
▪ A standard extract of data in a delimited form to facilitate on-boarding elsewhere. This will include suitable definitions of the extracted files and delimited fields.
▪ Relationships between entities will also be retained / supported through the use of appropriate keys.
▪ Bespoke data extract requirements can also be provided on request, but would form part of a service request.
The cost of this is not included in the subscription to the service.
Other mechanisms are available and can be requested by contacting PDMS (either at Take-up or at Termination). Use of another mechanism may incur an additional service charge.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Android|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Mobile multi-modal Ticketing applications on rugged Android PDA suitable for use in challenging environments.|
|What users can and can't do using the API||Users can connect securely and make requests for timetable and fare information as well as bookings and reservations.|
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||Configuration options are included for timetables, fares etc. and this is designed to be used in conjunction with a DMS to manage devices.|
|Independence of resources||
PDMS can either host on a highly resilient infrastructure using multiple storage, memory and processing units across multiple locales or on premise if requested by the customer.
Each instance of Compass is allocated dedicated resources which are not impacted by other users.
PDMS holds ISO 27001:2013 Information Security Management System standard certification and Cyber Essentials Plus.
|Service usage metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||STS - Payments solutions, Bluebird hand-held devices|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||
Secure Tier 3 Data centres. Secure containers, racks or cages. Physical access control. Encryption of Physical media Safe destruction of physical media.
On premise installations / access agreed with client.
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Compass has built in reports that can be viewed on screen, sent straight to a printer or converted to PDF or CSV.
Key reports will also be provided in XML format for analysis using MS Excel.
|Data export formats||
|Other data export formats||XML for analysis in MS Excel|
|Data import formats||Other|
|Other data import formats||Data cannot be manually uploaded to the system|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Service Availability is set at 99.9%.
SLA's are typically:
P1 - A consultant will start to address the problem no later than 4 working hours from the time of the call being logged.
SLAs can be tailored to meet the needs of each individual customer.
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts inform PDMS of any unplanned outage. Planned outages are communicated to customers via email and telephone well in advance of the outage.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Limited access over private secure network (PSN)|
|Access restrictions in management interfaces and support channels||Access (to management interfaces and support channels) is restricted by least privilege access using active directory accounts with strong username and password combinations. Access is restricted on both a need and time basis with the default being that support staff do not have access.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||LRQA|
|ISO/IEC 27001 accreditation date||12/02/2018|
|What the ISO/IEC 27001 doesn’t cover||Nothing - All areas of the business and our services are in scope.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||As part of its ISMS, PDMS have the following policies and processes: Information Security Policy, Secure Development Process, Acceptable Use Policy, Change Control Policy, Data Classification and Handling Policy, Data Protection Policy, Business Continuity Policy and an Incident Management Process, all of which are governed, managed and audited through our ISO certifications. All policies are owned and regularly reviewed by the relevant departmental manager. It is the responsibility of each departmental manager to ensure that all of their staff follow the information security policies and processes, however compliance is audited by the Quality and Standards Manager, with any issues identified reported to the relevant manager, for rectification. Operationally, Information Security is jointly managed by the Chief Security Officer and the Quality and Standards Manager, both of whom report directly to the Managing Director, who has overall ownership at Board Level for Security, allowing issues that require immediate escalation to be reported to the Directors. Operational Issues that do not require immediate escalation are discussed at the monthly management meetings, where it is a standing issue. All issues discussed during these meetings that require escalation are reported upwards to Board of Directors for it to be discussed, where appropriate.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All software released to test machines / environments for customer sign off prior to promotion to live environments.
Online web changes can be subject to 3rd party penetration testing at additional cost.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Constant reviews of supported software versions and patches available will determine the frequency they are applied to customer test and then live environments.
Info received from 3rd party software provider and anti virus providers.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Available on request.|
|Incident management type||Supplier-defined controls|
|Incident management approach||PDMS allow all staff the ability to report security incidents through a number of methods, including email, telephone, and system based forms. Ultimately all reported incidents are managed by the Chief Security Officer, who follows the Incident Management Process, which identifies how the incident should be managed, including when to provide updates to any customers that may be affected. Customer Incident Reports are normally provided in a written document. All incidents are reviewed following their satisfactory conclusion, in order to determine what lessons can be learned, in order to improve the process or prevent future occurrences.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£5000 to £100000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||No|