Off-the-shelf software to manage media files such as images, video, audio and documents. Suitable for police, health, military and government departments. Offering a secure, cost-efficient and scalable solution for Digital Evidence/Asset Management running in your private cloud on ISO27001 Certified Microsoft Azure.
- SSO with SAML2, OneLogin Active Directory, Azure AD etc.
- Faceted Search using Taxonomies - create powerful search lists
- Flexible uploading and ingestion plugins and integration
- Easy Export and Embed using drag and drop
- Easily embed photos in WordPress, Joomla, eZ Publishing etc
- Mobile/Tablet Apps - Access and upload files from anywhere
- Acesss from anywhere using web based html5 interface
- Flexible selection tools and efficient workflow processes
- Options to adjust video playback speed
- RESTFul APIs for seamless integration with your systems
- Increase efficiency and reduce risk by properly managing your assets
- More than 3,000 different customers across the world use FotoWare
- High Performance - optimized searching, indexing and workflow
- Manage image, video, document, audio and any other file type
- Responsive and touch-sensitive interface for screens and mobile devices
- Online commenting and user interaction
- Create custom workflows and processes to optimise your assets
- No coding required. Easy to set up and manage
- Seamless integration with Microsoft Word or PowerPoint
- Seamless integration with Adobe InDesign or PhotoShop
£10000 per instance per year
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support is available Monday to Friday 09:00 -17:00
You can expect a maximum 4 hour response time once a ticket has been raised. Usually most cases are responded to within minutes
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Our normal SLA response times from us when a call is raised are:
Software inoperable fault – Initial response time -4 hours – fix time 4 hours
Serious degradation fault – Initial response time – 4 hours – fix time 4 hours
Minor degradation fault - Initial response time – 4 hours – fix time 16 hours
Cosmetic issue fault - Initial response time – 4 hours – fix time 32 hours
Site visit day response time – 3 working days
Bespoke SLAs and informal arrangements are available subject to negotiation.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training and user documentation. Training can be generic product training or specific training relevant to the system deployed.|
|End-of-contract data extraction||Data is always available in the standard file system which can be extracted at anytime by anyone with minimal IT knowledge. Extracting data from SQL Server and MongoDB would be done by the end-user's Database Administration (DBA)|
For a perpetual licence the software will continue to function without updates or upgrades.
For a subscription licence the software will be disabled.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Simpler interfaces for mobile devices and functions implemented differently if using mobile devices or tablets. Web interface works best at screen resolution 1280x1024 or higher.
We have developed our own mobile apps for Android and iOS devices which are simple, robust and configurable. These apps are used to capture and upload files and developed with law enforcement and healthcare organisations in mind.
|Accessibility standards||None or don’t know|
|Description of accessibility||
FotoWare DAM is accessible through an application called FotoStation Pro (PC & Mac) or using FotoWeb, a web interface. Both applications are highly configurable and users can upload, edit and delete media files depending on access control rights.
Users typically search or browse for content, browse or preview images, play video files or read documents. Files can be grouped together into albums or added to a shopping cart. Selected files, albums or shopping carts can be 'processed' by adding workflow processes. An example of a workflow process could be to resize images or send them for print.
The product is installed in hundreds of places in the UK and 3/4 of all police forces use FotoWare to manage media files. Some clients assist us in the testing processes to make the product as simple as possible for end users.
Client opinions and recommendations are passed on to FotoWare for consideration. As for our own software, changes are made directly to the software by our developers. Where differences exist between clients features are implemented as a configurable option.
|What users can and can't do using the API||
The API can be used for the following purposes:
Building custom user interfaces
Building custom mobile apps
An API client communicates with the FotoWeb server by making HTTP requests, which roughly fall into two categories:
Requests that only read data (GET requests)
Requests that modify data on the server (POST, PUT, DELETE, PATCH, ... requests)
If the response body contains data, then it is usually in the JSON format (See http://www.json.org). Most programming languages these days have built-in support or mature third-party libraries for processing JSON data.
Every request sent to the server has a URL (uniform resource locator), which refers to a resource. A resource can be any object known to the server and exposed by the API, such as an asset, an archive, an album or a user. Each resource has a unique URL, which is also its ID. API clients should not compose or decompose URLs. Instead, the URL itself should be used as the ID of the archive.
An API client may read data from a resource, modify it, delete it, or create a new resource.
The FotoWeb RESTful API was designed to be as self-documenting as reasonably possible.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
FotoWare products are modular with options in each product to customise views, colours, metadata forms, markers, access to archives, workflow processes and access control. The possibilities are vast when the available modules are configured together. Listing all configuration options here is not possible here however what we can say is that we have been able to configure a solution for all of or clients to date. If a feature didn't exist in the product we were able to convince the manufacturer to add it or make a word-around.
Typically, with FotoStation Pro the user can customise the interface though typically, this best done by a system administrator to minimise errors. Server based products ( Index Manager, Color Factory, FotoWeb and Connect) are customised by an administrator. Most typical installations are configured to cater for all possible eventualities with access controlled for individuals or groups.
This provides you with the flexibility to configure often complex solutions but controlled so that end users are not overwhelmed with options and processes which can lead to confusion or mistakes occurring.
|Independence of resources||Each client instance is independent and assigned dedicated resources|
|Service usage metrics||Yes|
Typically, on the server level, CPU, storage and memory usage are monitored in real time. In addition, the number of active users, the amount of files in the database, number of files in processing queues, the filename of the currently processed file at all viewable in real time.
User activity (login, search, view, preview, add to process and more) is stored in an SQL database from which configurable reports can be created
Microsoft Azure cloud also has it's own metrics so you can monitor what effect our service has on your infrastructure.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||FotoWare and Microsoft|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||There are a number of options. The first one is the simplest as the FotoWare DAM uses industry standard Adobe XMP metadata format which is readily readable by any XMP compatible DAM software. Alternatively, you can export metadata in SQL format or CSV if your new DAM solution is database driven.|
|Data export formats||
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||Legacy SSL and TLS (under version 1.2)|
Availability and resilience
This depends on what Microsoft Azure cloud service you will be running your FotoWare software on. As a general rule for a single instance of virtual machine you can expect 99.9% availability rising to 99.95% for two instances of virtual machine.
More information can be found at https://azure.microsoft.com/en-gb/support/legal/sla/
|Approach to resilience||Local and Geo redundancy options are available from Microsoft on the Azure Cloud service|
|Outage reporting||This is provided by Microsoft Azure Cloud services and is accessed from the portal dashboard and email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||This is done using access control features for groups and individuals.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||This is determined by FotoWare and Microsoft|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Determined by end user or client.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||This is performed by FotoWare and Microsoft and as a reseller we not involved in the vulnerability management process.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||This is managed by FotoWare and Microsoft.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||This is managed by FotoWare and Microsoft.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£10000 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
A fully functional trial can be made in the Microsoft Azure Cloud usually for 30 days but may be extended for longer if needed but no more than 90 days.
The trial is fully functional and can be created within about 10 minutes with a standard/basic configuration.
|Link to free trial||https://azuremarketplace.microsoft.com/en-us/marketplace/apps/fw.digital-asset-management|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|