Actica Consulting

Cloud Service Diagnostic

Actica will review your Cloud project or services to identify how improvements can be delivered. Working with your organisation, Actica will confirm that your project is aligned with strategic objectives and that arrangements are in place to ensure effective exploitation. Impartial action plans are produced to maximise the benefits delivered.

Features

  • Cloud-related services review to determine extent of benefits realisation gap
  • Root cause analysis performed to resolve issues
  • Service diagnosis identifies improvement opportunities
  • Action plan delivered
  • Windows technology including Exchange, SharePoint, Lynx, SQL Server, .Net
  • Open Source technology including Linux, LAMP, Apache, MySQL, Python
  • Supports differing needs of Discovery, Alpha, Beta, Live Phases
  • All security classifications from OFFICIAL to TOP SECRET
  • In-depth service management, ITIL and ISO 20000 knowledge

Benefits

  • Exploits the skills of experienced impartial professionals
  • Ensures service management aspects optimised
  • Ensure solution meets security policy and requirements
  • Performance issues resolved
  • Understand and manage service transition risks
  • Flexible resourcing to accommodate peaks and troughs in workload
  • Demonstrate compliance with Digital by Default standards and GSDM
  • Sectors: defence, education, fire, health, justice, local authority, police, transport
  • Compatible with Actica’s other services for a total support package
  • Compatible with Agile or Waterfall delivery approaches

Pricing

£300 to £1300 per person per day

Service documents

G-Cloud 11

543762748812575

Actica Consulting

Michael Murphy

+44 (0) 1483484090

cloud@actica.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Designed explicitly for Cloud programmes that are already under way, Actica’s service reviews your Cloud programme to identify how improvements can be delivered. Our team will review your arrangements to ensure that:
• Your Cloud programme is focused on what it does best;
• That arrangements are in place to ensure effective exploitation;
• Impartial action plans are developed to help improve the benefits delivered.
The service includes a review of cloud services to determine the extent of the benefits realisation gap, performs a root cause analysis to resolve any issues and performs a service diagnosis to identify opportunities for improvement, delivering a plan of recommended actions. Actica supplies expertise on a range of Windows and Open Source (e.g. Linux) technologies, as well as in-depth service management and best practice ITIL knowledge. Actica’s approach can be tailored to suit the differing needs of the Discovery, Alpha, Beta, Live and Retirement Phases.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Actica’s cloud service diagnosis delivers a business and/or technical review of a cloud project to identify and rectify any issues and to take advantage of any potential opportunities for improvement. This allows a programme to fully realise its benefits and maximise its return on investment. Actica has extensive experience of supporting Government departments by reviewing their cloud service programmes to enable them to improve and ensure they meet best practice standards.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • National Cyber Security Centre Accredited Consultancy
  • CCP Certified Consultants

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Actica’s cloud service diagnosis service delivers a business and/or technical review of a cloud project to identify and rectify any issues and to identify and take advantage of any potential opportunities for improvement. This service will enable you to exploit the skills of experienced impartial professionals to ensure you maximise the return from your investment in the Cloud and exploit the experiences of other organisations. Actica has extensive experience of supporting Government departments review their cloud services, and we can provide ongoing support to ensure effective operation of management arrangements and service management performance monitoring to ensure that your programme fully reaps the benefits of cloud technology.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £300 to £1300 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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