Infosys Limited

Robotic Process Automation

Infosys helps enterprises in accelerating their RPA journey. With over 150 clients, 2000+ RPA professionals, Infosys follows product agnostic approach and partners with all leading RPA vendors to offer the best in class automation solutions. From Advisory to implementation and Support, Infosys offers the best in class RPA Automation Services


  • RPA Advisory Services
  • Automation Consulting Services including Use Case discovery and Implementation Roadmap
  • RPA Implementation Services
  • RPA Support Services
  • Bot Monitoring Services
  • Bot Hosting services cloud or on premise
  • Bot Migration Services


  • Automate routine and mundane tasks
  • Utilize human workforce to do more critical tasks
  • Improved productivity and accuracy
  • Considerable reduction in cost


£1100 per unit

  • Free trial available

Service documents


G-Cloud 11

Service ID

5 4 2 2 8 7 8 3 7 2 0 3 8 7 9


Infosys Limited

David Burgess

+44 7985663029

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no known constraints in selecting our service.
System requirements
  • Processor : x64 Server Based CPU with 8 Cores
  • RAM : 8 GB
  • Disk Space : 100 GB
  • Operating System : Microsoft Windows Server 2012 R2
  • Internet Information Services 7.5
  • Microsoft .NET 4.6.1
  • Microsoft SQL Server 2012 Enterprise or higher
  • MS Visual Studio 2015 and above in Dev env
  • Processor : Intel Core i5 2.6 GHz & 8GB RAM
  • Microsoft .NET 4.6 & MS Office 2016

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times The ticket response time depends on the SLA agreed as per the contract signed between both the parties. This usually varies from 4 business hours to 24 business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Support levels are as defined by SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started "User Manual
Training at extra cost"
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • MS Word
  • MS Excel
End-of-contract data extraction We do not store any customer confidential and transaction data.
End-of-contract process At the end of contract period, we would do detailed training / knowledge transfer to the team who would take this over from our team as a transition plan.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
Customisation available Yes
Description of customisation The users can modify the business logic/ UI as per the business requirements by making changes to the services.


Independence of resources The solution architecture would be designed such that the infrastructure and the number of robots can be easily scaled up or scaled down according to the requirements.


Service usage metrics Yes
Metrics types Reports are generated with metrices such as bot utilization, exceptions, decision outcomes, and volumes. All activities like bot Activities, handling times, interactions, source applications, exception stack and performance etc. are recorded and saved for reporting and insights.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold BluePrism, UiPath, Automation Anywhere, Workfusion

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We do not store any customer confidential and transaction data.
Data export formats Other
Other data export formats NA
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network AssistEdge uses SSL (HTTPS) for all web requests. Data in transit is encrypted and communications happen over HTTPS. All traffic between the client and the solution platform is secured via HTTPS and supports integration with SSL/HTTPS protocol for ensuring encryption of data in motion

Availability and resilience

Availability and resilience
Guaranteed availability Based on SLA definition
Approach to resilience Infosys designs solutions to be resilient and scalable. Depending on the platform, it provides disaster recovery, high availability and fallback capabilities through additional app-servers, reporting servers and databases servers depending on the scale of deployment.
Outage reporting Solution are integrated with client monitoring and Alert systems and operate in compliance with client enterprise governance standards

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted by defining roles and assigning users in admin console.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas Certification. ISO/IEC 27001:2013
ISO/IEC 27001 accreditation date 20/04/2017
What the ISO/IEC 27001 doesn’t cover Our certification covers all aspects of information security management in development, customization, implementation and maintenance of software products as well as associated infrastructure including cloud, support services and enabling functions as per business requirements.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes As per Client's protocols

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach "Provides systematic approach to control life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.
Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorization before being implemented, reviewed, closed.
Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.
Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken."
Vulnerability management type Supplier-defined controls
Vulnerability management approach As per Client's protocols
Protective monitoring type Supplier-defined controls
Protective monitoring approach As per Client's protocols
Incident management type Supplier-defined controls
Incident management approach Infosys has a comprehensive Security Incident Response and Management procedure, which describes the steps to be taken for reporting, isolating, handling incidents and learning from security incidents. All incidents are captured by, and, reported to, respective departments and are handled according to the nature of the incident. Infosys’ security framework is aligned with the ISO27001:2013 information security management standard. Infosys is ISO27001:2013 certified. The external surveillance audits for the same are conducted on an annual basis by an independent third party audit agency (Bureau Veritas Certification-BVC).

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks Connection to any public network depends on the business needs.


Price £1100 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial We will be happy to arrange a demo of the solution and also consider a use case for POC based on business requirements

Service documents

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