ACUMEN BAY CONSULTANCY LIMITED

Infrastructure /Platform as a Service (Iaas/PaaS) copy

End to End cloud services that includes from business case assessment, planning to migration and final benefits realisation through various operating models

Features

  • Total cost optimization
  • Simplification and transformation

Benefits

  • IT cost reduction year on year
  • Productivity gain , transformation and innovation

Pricing

£1000 per instance

Service documents

Framework

G-Cloud 11

Service ID

5 4 2 2 6 8 9 0 2 0 1 1 4 6 1

Contact

ACUMEN BAY CONSULTANCY LIMITED

Dinesh Singh

07445599077

dinesh.singh@acumenbay.com

Service scope

Service constraints
Not application as much higher availability will be maintained
System requirements
Infrastructure and cost optimisation, SImplification

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time will be discussed and agreed as it should depend on the criticality
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
To be discussed in detail at a later stage
Web chat accessibility testing
To be discussed in detail at a later stage
Onsite support
Onsite support
Support levels
L0, L1, L2 and L3
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Yes, we do onsite training, online training, or user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Depends on requirements
End-of-contract process
Requirements specific

Using the service

Web browser interface
Yes
Using the web interface
User can be trained and made aware on how to use services
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Details of the features can be seen in services
Web interface accessibility testing
Details of the features can be seen in services
API
Yes
What users can and can't do using the API
Details of the features can be seen in services
API automation tools
  • Ansible
  • OpenStack
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Details of the features can be seen in services

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
TBD
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, Azure, Google

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
Yes
Backup controls
As per the client requirements
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
TBD
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Depends on client requirements
Approach to resilience
Depends on client requirements
Outage reporting
Depends on client requirements, can be customized

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Depends on client requirements, can be customized
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Depends on client requirements, can be customized. certification as per need can be achieved
Information security policies and processes
Depends on client requirements, can be customized

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Depends on client requirements, can be customized
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Depends on client requirements, can be customized
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Depends on client requirements, can be customized
Incident management type
Supplier-defined controls
Incident management approach
Depends on client requirements, can be customized

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Any of top5
How shared infrastructure is kept separate
Depends on client requirements, can be customized

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
It will be 3rd party DCs that adhere to EU code as we will use DCs from EU countries

Pricing

Price
£1000 per instance
Discount for educational organisations
No
Free trial available
No

Service documents

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