ACUMEN BAY CONSULTANCY LIMITED

Infrastructure /Platform as a Service (Iaas/PaaS) copy

End to End cloud services that includes from business case assessment, planning to migration and final benefits realisation through various operating models

Features

  • Total cost optimization
  • Simplification and transformation

Benefits

  • IT cost reduction year on year
  • Productivity gain , transformation and innovation

Pricing

£1000 per instance

Service documents

G-Cloud 11

542268902011461

ACUMEN BAY CONSULTANCY LIMITED

Dinesh Singh

07445599077

dinesh.singh@acumenbay.com

Service scope

Service scope
Service constraints Not application as much higher availability will be maintained
System requirements Infrastructure and cost optimisation, SImplification

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response time will be discussed and agreed as it should depend on the criticality
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible To be discussed in detail at a later stage
Web chat accessibility testing To be discussed in detail at a later stage
Onsite support Onsite support
Support levels L0, L1, L2 and L3
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes, we do onsite training, online training, or user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Depends on requirements
End-of-contract process Requirements specific

Using the service

Using the service
Web browser interface Yes
Using the web interface User can be trained and made aware on how to use services
Web interface accessibility standard None or don’t know
How the web interface is accessible Details of the features can be seen in services
Web interface accessibility testing Details of the features can be seen in services
API Yes
What users can and can't do using the API Details of the features can be seen in services
API automation tools
  • Ansible
  • OpenStack
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface Details of the features can be seen in services

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources TBD
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold AWS, Azure, Google

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Yes
Backup controls As per the client requirements
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks TBD
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Depends on client requirements
Approach to resilience Depends on client requirements
Outage reporting Depends on client requirements, can be customized

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Depends on client requirements, can be customized
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Depends on client requirements, can be customized. certification as per need can be achieved
Information security policies and processes Depends on client requirements, can be customized

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Depends on client requirements, can be customized
Vulnerability management type Supplier-defined controls
Vulnerability management approach Depends on client requirements, can be customized
Protective monitoring type Supplier-defined controls
Protective monitoring approach Depends on client requirements, can be customized
Incident management type Supplier-defined controls
Incident management approach Depends on client requirements, can be customized

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Any of top5
How shared infrastructure is kept separate Depends on client requirements, can be customized

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres It will be 3rd party DCs that adhere to EU code as we will use DCs from EU countries

Pricing

Pricing
Price £1000 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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