IT Lab Limited

Cloud, Technology and Digital Consultancy

IT Lab’s strategy and consulting services will provide advice, leadership, guidance and delivery support to assist you with your questions, ambitions and objectives. The depth and breadth of our capabilities enables us to do this from a user needs, enterprise systems, technology strategy or business planning and strategy start point.

Features

  • Requirements definition and capture
  • Technology, Digital and Commercial Strategy development and implementation
  • Business case assessment, review and development
  • Assessment, recommendation and implementation of applications ,technologies and services
  • Design and architecture
  • Migration of cloud services, both new and legacy systems
  • Change and transition planning and delivery
  • Service and supplier evaluation and selection

Benefits

  • Integrated support relating to technology, cloud and digital
  • Understanding of savings and benefits relating to cloud transition
  • Detailed and assured evaluation of suppliers and technologies
  • Experienced public and private sector advice and delivery
  • User centric strategy, design and planning
  • Skilled coaching and development for succession planning

Pricing

£550 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

5 4 2 1 0 0 8 9 8 1 7 7 5 9 9

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works IT Lab will work with you to understand the detailed requirements for each application, and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works IT Lab will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuing the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Service documents

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