EssentialSkillz

Learning Management System - WorkWize

Online Learning Management system for hosting and deploying eLearning courses. We can also supply Health & Safety, Business Protection and Wellbeing eLearning courses and an eLearning Authoring tool. The system also covers online DSE assessment and has a Policy Compliance module.

Features

  • Online training
  • Dynamic Reporting
  • Risk Assessment Engine
  • Online Policy Sign Off
  • Compliance Dashboard
  • eLearning Authoring Tool
  • Full branding
  • Automated User Upload
  • Add SCORM files from 3rd party suppliers
  • Track classroom based training (ILT)

Benefits

  • Automatically enrol staff on relevant eLearning courses
  • Automatically enrol staff on relevant Policies
  • Comprehensive Compliance Dashboard provides an overview of compliance
  • Streamline employee Assessments and prioritise risk issues
  • Add unlimited SCORM compliant courses
  • Create your own eLearning courses using the Authoring tool
  • Upload unlimited policies
  • Edit EssentialSkillz courses using the Authoring tool
  • Audit trail of all edits made to courses for compliance

Pricing

£1.30 per person per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 4 2 0 5 1 3 5 0 8 0 3 6 2 2

Contact

EssentialSkillz

Hugh Owen

01244 911677

hugh.owen@essentialskillz.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Planned maintenance is quarterly and is carried out outside working hours
System requirements
Browser and internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond same business day, or next business day at the latest. Support issues raised over a weekend will be answered next business day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can type questions which are answered by one of our Support staff in real time.
Web chat accessibility testing
None
Onsite support
No
Support levels
Support is included in our subscription pricing and all clients receive the same level of support. All clients have a dedicated Business Development Manager and Support person.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide online training sessions to on board clients. We run the training over a series of sessions to ensure the user has time to absorb the training and pull together any questions ready for the next training session. We also provide comprehensive user documentation and online support videos.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The users can either run reports and export the data from there, or we provide an account shut down service to extract all data and provide it to the client.
End-of-contract process
At the end of the contract the client is able to extract their data and the account is closed. Data is then removed from our servers.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None, the software is optimised for use on mobile or desktop.
Service interface
Yes
Description of service interface
The Learning Management System (LMS) has a fully featured admin and user interface. The interface for both admins and users is accessed via a web browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The user interface is WCAG AA compliant and has been tested with JAWS 2018. The Admin interface has not been tested against WCAG.
API
Yes
What users can and can't do using the API
We use RestAPI. The service can accept user data from third party software to populate WorkWize (our LMS) and also send training course completion data to a third party web application (for example a HR system). Each API request must contain a 'token' parameter which represents the unique key per client. Upon request receipt our server validates the token against incoming IP address and permits or refuses client access.
Important: Client must provide a fixed IP which will be used to communicate with the API.
WorkWize API uses a token to authenticate all API requests.
We require that all requests are done over SSL.
Every string passed to and from the API needs to be UTF-8 encoded.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can edit and amend the content of any course in the standard Content libraries provided by EssentialSkillz (not included in the LMS price).
The WorkWize LMS has an editing tool integrated into the platform to allow administrators of the system to edit the courses.
Only administrators with the required login privileges are able to edit courses. Clients can decide which administrators are provided with these access privileges.

Scaling

Independence of resources
We regularly review our network usage statistics of our production environment to make sure bandwidth and traffic allowances are provided to guarantee network capacity. We employ server monitoring software to notify us of any issues.

Analytics

Service usage metrics
Yes
Metrics types
Reports are available within the system to review usage in real time. Usage of the system is training and risk assessments completions by end users and risk issue resolution by administrators.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers can download various reports in CSV format from within the WorkWize LMS. User and course completion data can also be accessed through our REST API.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% assured by contractual commitment
Approach to resilience
Our production data and backup service is hosted by Amazon Web Services which maintains a long list of internationally-recognized certifications and accreditations, demonstrating compliance with rigorous international standards, such as ISO 27001 for technical measures, ISO 27017 for cloud security, ISO 27018 for cloud privacy, SOC 1, SOC 2 and SOC 3, PCI DSS Level 1, and EU-specific certifications such as BSI’s Common Cloud Computing Controls Catalogue (C5). Further details are available on request.
Outage reporting
We use third-party software to monitor the health of our servers and to notify us of any disruption in service. In addition, we have deployed various e-mail alerts to notify engineers if any critical WorkWize services fail. WorkWize also provides extensive logging of all user activity within the system.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
We also support SAML-enabled SSO types including Shibboleth, ADFS, AAD and PingIdentity. In addition we also provide LDAP SSO integration.
Access restrictions in management interfaces and support channels
Access is restricted by IP address as well as username/password.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our Information Security (IS) standards and procedures are based on the ISO 27000-series.
Information security policies and processes
Our security policies have been developed in-house and are based on the ISO 27000-series. The IS policies and standards are reviewed continuously and updated, with COO approval, as required. There is a formal review and approval by the COO at least annually.

Staff must acknowledge the Information Security policy before being granted access to systems.

Employees also undertake comprehensive workplace, IT and HR training courses - compliance is monitored on an on-going basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We employ appropriate software version control systems which ensure that every change to our system is fully recorded and documented. Furthermore every change or feature request is documented in our project management software so it can be traced.

We always carefully assess any impact of operating platforms on our products.

Security patches to managed services such as database and file storage are managed by AWS as part of the shared model responsibility. EssentialSkillz perform operating system and application patches.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We regularly undertake vulnerability scans and penetration tests using industry standard tools e.g. Qualys and ZAP. We also engage an independent third-party (BSI) to conduct comprehensive penetration tests and security assessments. We perform an annual penetration test using BSI and act on their recommendations.

Security patches to managed services such as database and file storage are managed by AWS as part of the shared model responsibility. EssentialSkillz perform operating system and application patches.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We continuously monitor system logs and receive alerts should any issues arise. All significant changes to customer data is logged including the identity of whoever made the change. These logs are stored remotely with access restricted to authorised staff.

All suspected incidents are reported to the COO.

Training on managing security incidents is included in staff security training.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is the responsibility of our COO who nominates relevant employees with IS duties. All suspected incidents are reported to the COO and the COO is responsible for further action taken, including external reporting to clients and appropriate authorities, when incidents are confirmed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.30 per person per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
EssentialSkillz offer access to our courses through the LMS for trial purposes. This does not give access to the full Learning Management System.

Service documents

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