Exclaimer

Exclaimer Cloud

Exclaimer Cloud is an ISO 27001 Certified email signature management solution for Office 365 and G Suite. It gives users a full, dynamic, and professional email signature when sent from any device, including Macs and mobiles, and creates large cost savings by reducing the load on current IT personnel.

Features

  • Control all email signature from one central, web-based location.
  • Signatures are applied to emails sent on all devices.
  • Design signatures in the cutting-edge Signature Designer.
  • Situated in load balanced groups for reliability and scalability purposes.
  • Scales with increased number of tenants, maintaining reliability and uptime.
  • Sync all Office 365/Google Directory attributes to use in signatures.
  • Awarded the ISO 27001 Certification for Information Security Management.
  • Comprehensive security including 2-factor authorization and 24/7 monitoring service.
  • Hosted within 12 regional Azure datacenters worldwide.
  • Datacenter failover if an issue occurs at a regional datacenter.

Benefits

  • Get full, dynamic and professional email signatures across any device.
  • Give your marketing department full ownership of designs and implementation.
  • Run campaigns targeted by sender, department, date and more
  • Assign different templates for individuals and/or departments.
  • Update any signature element and apply the changes instantly.
  • Manage email signatures via the user-friendly interface.
  • Design signatures in the cutting-edge Signature Designer.
  • Easily add social media icons, banners, disclaimers and photos.
  • Create different signatures for reply and forwarded emails.
  • Create your own custom designs without any limitations

Pricing

£0.97 a user

Service documents

Framework

G-Cloud 12

Service ID

5 4 0 9 7 6 3 1 9 7 1 1 2 9 9

Contact

Exclaimer Neal Stanborough
Telephone: +44 (0)1252 531422
Email: nstanborough@exclaimer.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
As the service utilizes Microsoft Azure, any issues that occur with the Microsoft Azure infrastructure would affect Exclaimer Cloud. If an issue occurs that stops the signature imprinting service at one regional server, a highly unlikely scenario, you can be assured that emails sent from your organization will not be lost.
System requirements
  • Current Office 365/G Suite subscription
  • Internet-enabled workstation

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support cases are allocated to an Exclaimer Support Engineer who will contact you within 6 working hours, depending on the severity of the case. Remote desktop sessions are arranged in advance, subject to the Exclaimer Support team’s availability.

Standard Support is available 24/5 from the following times:

• Australia/Asia: Mon 05:00 – Sat 08:00 AEST
• United Kingdom/Europe/Africa: Sun 19:00 – Fri 22:00 GMT
• Americas: Sun 14:00 – Fri 17:00 EST
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Exclaimer provides a comprehensive Service Level Agreement (SLA) that defines the level of service a customer is guaranteed to receive when they purchase Exclaimer Cloud.

All Exclaimer customers can receive dedicated technical support via the creation of an online support ticket through the Exclaimer Cloud portal.

Once the customer has submitted the support request, they receive an email confirmation with more details and will be allocated a unique Support Ticket ID.

The following actions then take place:

1. The case is reviewed and assigned to an Exclaimer engineer who contacts the customer directly.

2. If possible, the engineer will send direct instructions on how to fix the issue. Otherwise, a remote desktop session is arranged according to the Exclaimer Support team’s availability.

3. The date and time of this remote session is confirmed via a separate meeting request.

All support requests are assigned a severity level from 1 to 3 based on the impact that the issue is having on business operations. Severity levels may be changed after initial contact and assessment of the issue from an
Exclaimer Support Engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Exclaimer provides comprehensive product documentation for Exclaimer Cloud. This comes with Getting Started guides, video tutorials and knowledgebase articles. All of this can be found at https://support.exclaimer.com/hc/en-gb.

In addition, our dedicated onboarding team can run users through the entire setup process. They will show them how to aggregate their Office 365/Google Directory data and make sure that their mail is flowing correctly to Exclaimer's Azure servers.

On-site training is offered to enterprise-level organisations.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Exclaimer Cloud does not store any data. When a customer subscribes, they grant permission for the service to read user data from their Office 365/Google Directory. This data is inaccessible to anyone as it is located within an isolated network.

In the event of a contract expiring or early termination, the user may turn off their connectors to stop sending mail to Exclaimer Cloud. The only data remaining would be a local database containing outdated aggregated data, which can be removed upon request.
End-of-contract process
The standard contract terms for Exclaimer Cloud is 15 months. When signing up for a paid subscription, this gives the user full access to the service. Contracts are automatically renewed every 12 months once the initial 15 months has finished.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Exclaimer Cloud guarantees that all mobile devices that send email via Office 365 and G Suite will have the same high-quality email signatures as desktop users. Users don't need to login to applications like OWA, Outlook for iOS or Outlook for Android either to get signatures added to their emails.

IT administrators can also manage all company signatures via a mobile device so updates can be made on the move.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Exclaimer Cloud lets assigned administrators design customised signature templates using a sophisticated drag-and-drop editor. Once signatures are completed, they can be assigned to different users and departments according to the nature of the business. This cutting-edge editor allows someone to easily create a professional signature design without having to code any HTML. It is simple to update any signature element and all changes are applied in real time. The service also comes with an extensive library of professional signature templates.

Scaling

Independence of resources
The Exclaimer Azure setup uses load balancing to provide a single network service from our regional Azure servers around the world. The service is situated in load balanced groups for reliability and scalability purposes. Network and application traffic is therefore distributed across a number of different servers.

If one of Microsoft’s Azure servers were to cease operating, our high-availability servers work together to ensure uptime and reliability. Measures are in place to ensure that the service scales with increased number of tenants, maintaining reliability and uptime.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
With the exception of a local AD database stored within the Exclaimer Cloud platform, a copy taken from the user's organisation during the initial setup process, no other data is ever backed up, therefore does not need to be exported.
Data export formats
Other
Other data export formats
Not applicable
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Exclaimer Cloud uses state-of-the-art tools and technologies to ensure 99.99% service availability at all times. The solution is situated in load balanced groups for reliability and scalability purposes. Network and application traffic is therefore distributed across a number of different servers.
Approach to resilience
Available upon request.
Outage reporting
The Exclaimer Cloud service status page, found within the Exclaimer Cloud portal, will update any customers with issues that we are aware of. Exclaimer can also provide detailed incident service reports if they are required. In the unlikely event of a data breach, all details are reported to the CEO who then delegates to the appropriate staff members. At the same time, every Exclaimer Cloud customer is proactively contacted to inform them of what the issue is, what has been affected and what is planned next. This is a continuous process until the data breach has been fixed.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management is restricted to the Exclaimer Tech Ops Team and there are no public facing management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
03/02/2016
What the ISO/IEC 27001 doesn’t cover
Nothing.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Microsoft Gold Partner
  • Google Cloud G Suite Technology Partner

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All information security policies and processes are in accordance with the ISO 27001:2013 accreditation. Responsibilities regarding the Exclaimer Cloud platform are allocated to select staff members. Those members that are involved are made aware of the correct security procedures that must be followed at all times. Also, all Azure sites are protected and secured according to Microsoft's Azure security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components of the Exclaimer Cloud service have change management control procedures in place to record all upgrades to both the software and operating system software/patches. Any configuration changes are approved in our staging environments and our in-house live system before being deployed to the public service.

All changes are assessed according to current ISO 27001:2013 standards.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available upon request.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available upon request.
Incident management type
Supplier-defined controls
Incident management approach
An Incident Management Plan and workflow are in place that include predefined processes for multiple events. These are updated whenever new events occur. Incidents are reported internally and posted to the Exclaimer Status Page so users can see if any incidents, whether major and minor, are happening with the service.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.97 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A full version of Exclaimer Cloud is available to trial for free for 14-days. Once the 14-day period has expired, upgrading to a paid subscription is necessary to continue using the service.
Link to free trial
https://content.exclaimer.com/free-trial

Service documents