Redcentric Solutions Limited

IaaS Managed Server Service - Professional Services

The Managed Server service (MSS) provides access to Redcentric’s support capability, technical skills and economies of scale, to manage the Customer’s server operating systems deployed on Redcentric virtual or physical servers.

Features

  • Server operating system patching
  • Server monitoring
  • A high quality service from technical, service, commercial perspectives.
  • Life-cycle management of complex environments
  • Support for development, test and production environments
  • Advice, selection and application of critical bug fixes
  • Anti-virus deployment and management
  • Backup monitoring
  • Server operating system deployment

Benefits

  • Authority able to focus on applications providing key services
  • Cost predictability, allowing the Authority to manage costs
  • Uses industry standard best practise to minimise the risk
  • Optional business continuity planning and testing
  • Optional professional service consultancy.
  • Increase performance

Pricing

£100 a server a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 0 9 3 6 0 9 4 5 6 9 6 5 9

Contact

Redcentric Solutions Limited Emma Banner
Telephone: 0800 983 2522
Email: tenders@redcentricplc.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
MSS supports the following operating system versions:
• Microsoft Windows Server 2016 Standard edition (Default Windows Server deployment). Note this excludes Core and Nano
• Microsoft Windows Server 2012 R2 Standard edition
• Red Hat Enterprise Linux 6 and 7
• CentOS 6 and 7
The Redcentric service can provide the following services:
• deploy the server operating system to a default best practice build on behalf of the Customer, when provisioning a new managed server.
• apply patches to the managed server operating system.
• install, monitor and manage anti-virus software on each managed server.
• protect the managed server, when delivered as a virtual server on Redcentric’s Infrastructure as a Service

Service scope

Service constraints
Refer to the Service Definition document.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to acknowledge all Advice and Guidance requested within 15 minutes. Response times will depend on the request type and level of detail required. We typically aim to provide an initial response within 1 hour of the request being made however this can vary dependent on the nature of the request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Redcentric’s customer service operation is available 24/7/365 and can be contacted by telephone, email or via the customer portal. Support is included at no additional cost with Redcentric's services. Redcentric has one direct point of contact for customer support, which deals with all aspects of the service. The Redcentric customer services team takes full responsibility for supporting and logging problems and technical support queries. Their specific role is to ensure that all telephone, email and portal queries are answered and resolved as promptly as possible. Redcentric has a team of Service Delivery Managers and Cloud Support Engineers available. These teams are not included as a standard service and are charged based on the published SFIA rate card.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£100 a server a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.