Bespoke application development
Durable is a digital agency focused on web, email, CRM and analytics platforms. From strategy, design, and development to training and support, we orchestrate the entire project lifecycle—building our clients’ knowledge and capability as we go.
Features
- Digital strategy
- Technical strategy
- Change management
- Research
- Content strategy
- User experience design
- Engineering and development
- Quality assurance
- Training
- Support
Benefits
- Place our work in the broadest strategic context
- Holistic approach that considers business strategy, architecture and users
- Make it easier through planning and participation
- Qualitative work and action-oriented findings
- Translate internal strategy into outward-facing communications
- Advocate for users without losing sight of business goals
- Decrease risk by formalizing a release process
- Research diligently, plan strategically, design intelligently, build thoughtfully
- Helps content editors, designers and marketers to broadly conceptualize
- Tailored support offering for each situation
Pricing
£150,000 to £1,000,000 an instance a year
- Education pricing available
Service documents
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Framework
G-Cloud 11
Service ID
5 4 0 8 1 5 0 3 6 5 9 2 3 2 0
Contact
Durable Digital LTD.
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Email: <removed>@0cc4f37a-2c1e-4eda-aa8c-098dbc062ff3.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Durable provides bespoke .NET development services which either sit alongside or integrate with third party systems.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Service constraints
- Software development is bespoke to the customer's needs.
- System requirements
- Depends on requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard response times are within 24-hours during business hours. Enterprise customers benefit from faster response times.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have performed no such testing.
- Onsite support
- Onsite support
- Support levels
- Various Service Level Agreements and costs offered depending on needs. Technical and Cloud support engineers made available as needed.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We undertake discovery, design and development processes appropriate to your requirements, through to full system testing. Durable provides on-site training for content editors and administrators.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data is securely transferred or downloaded to a physical drive.
- End-of-contract process
- Through request to Durable a full back-up of the instance and accompanying assets can be provided. Durable can provide additional Exit Planning and Management services upon request.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Fully responsive and works across mobile, tablet, desktop and other devices (TV, etc) with the same interface.
- Service interface
- Yes
- Description of service interface
- By default, there is no service interface but one can be added.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- We do formal testing on code that we write.
- API
- Yes
- What users can and can't do using the API
- Depends on requirements
- API documentation
- Yes
- API documentation formats
-
- HTML
- ODF
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Depends on requirements
Scaling
- Independence of resources
- Per requirements
Analytics
- Service usage metrics
- Yes
- Metrics types
- Google Analytics, Adobe Analytics, IBM Coremetrics (IBM Digital Analytics), Unica NetInsight, Sitecore Experience Analytics
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
- Data export formats
-
- CSV
- ODF
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Per client requirements
- Approach to resilience
- Available upon request
- Outage reporting
- Email alerts; public dashboard
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- On demand
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- If our clients have a security governance approach, we follow it.
- Information security policies and processes
- Durable maintains a set of security policies aligned with ISO27001 standards. All staff are briefed on the security policy at induction and ongoing compliance supported by an internal learning process.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Durable operates a Change Management process to ensure that all configuration or service changes are put through a controlled process, ensuring that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Durable undertakes periodic independent pen and vulnerability scanning of our networks and network services.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We actively monitor the service at all times. The service is able to detect when a particular site is experiencing extraordinary load and begins to isolate the site in question to leave resources available for other sites. The feature is designed specifically with DDoS in mind but also serves to isolate sites with malfunctioning code.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Durable operates a mature Incident and Service Request Management process. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £150,000 to £1,000,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@0cc4f37a-2c1e-4eda-aa8c-098dbc062ff3.com.
Tell them what format you need. It will help if you say what assistive technology you use.