Dun & Bradstreet Ltd

D&B Supplier Portfolio Manager

Supplier Portfolio Manager is an online analysis tool that merges your accounts payable data with D&B’s information on more than 360 million businesses to provide unique insight into your supplier portfolios. It enables you to pinpoint the main areas of risk and opportunity helping you to drive productivity and efficiencies.

Features

  • Access information on over 360 million global businesses
  • Automated accounts payable extractor and export
  • Automated and manual matching of your supplier records
  • Portfolio analysis including risk structure, linkages and relations
  • Navigate from dashboards to list views to individual records
  • Access to and analysis by socio-economic country risk
  • Supports multi-currency portfolios and multiple languages
  • Customise risk bands used for analysis and alerts received
  • Options for daily or monthly monitoring of D&B information

Benefits

  • Make informed decisions about suppliers you’re working with
  • Efficiently transfer data between your systems and SPM
  • Match your records to the D&B DUNS as unique key
  • Easily investigate your supplier portfolios to make informed decisions
  • Identify areas of interest then take action for specific suppliers
  • Build strategies for risk and supply at global level
  • The solution can be used consistently across different markets
  • Analyse and understand your portfolio as you like
  • Manage your time without missing important updates

Pricing

£2,000 a licence a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

5 4 0 7 3 4 7 3 0 1 7 4 9 4 0

Contact

Dun & Bradstreet Ltd Ron Turner
Telephone: 01628492436
Email: turnerr@dnb.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Security patching is completed outside of core business hours and servers are rebooted individually to minimise any downtime
System requirements
  • Access to the Internet
  • Web Browser such as Chrome, Internet Explorer, Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available through the D&B website or through the product
Web chat accessibility testing
D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support
Yes, at extra cost
Support levels
D&B have three levels of support available from basic set up and training ranging to bespoke levels of support including technical and project management support and consultancy, that require a fully Specified Statement of Works prior to contract agreement in order to provide Implementation and training quotations and estimates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users have a range of training support available. Most products run a weekly live training webinar with a product expert in attendance, which is free to all subscribers. Additional bespoke webinars can be run for individual user groups if require. We do provide onsite training, depending on the level of support agreed prior to contract agreement. A Web based training environment is also available to all users which includes access to product videos and user guides. Our new generation of products also includes extensive help sections which also include training videos within the product.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Download option available within product
End-of-contract process
At the end of contract, we disable access to the platform for all users. The contract include the number of records you have loaded in the workspace for monitoring and analysis. Extra costs are for daily monitoring and Country Insight module

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Administrative interface used by D&B Admin team members to support customers including the setup of new users, password resets, ledger uploads & DUNS data history
Accessibility standards
None or don’t know
Description of accessibility
Using accessibility features built in to Windows O/S
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
There is a custom Dashboard option that allows a small amount of customisation

Scaling

Independence of resources
System load monitored and load balanced

Analytics

Service usage metrics
Yes
Metrics types
Report usage and Management report on current status of workspace and uses
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Customer Data is obfuscated. Access is provided to staff on a need to know basis. Aronova are IS27001 certified. Application meets best practice protocols around password complexity, expiry etc
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Download option available within product
Data export formats
Other
Other data export formats
TXT
Data import formats
Other
Other data import formats
TXT

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience
Available on request
Outage reporting
24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
All access is role-based. Before a user can access management interfaces and support channels, the user must be approved and assigned to a group with the necessary privileges on a need-to-know, least-privilege basis. Access to any computing resource requires a valid username and complex password.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Two-factor authentication is required for VPN access.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
03/07/2017
What the ISO/IEC 27001 doesn’t cover
All 114 controls are included, none are omitted.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
There is a change management process in existence. No changes are made to Portfolio Manager without prior approval from D&B. D&B provide Requirements, and carry out UAT testing and sign off prior to release.  D&B has a documented project  / SDLC process for implementing changes. The process is not enforced for Aronova's responsibilities as the development vendor, and only provide documented requirements for implementation by Aronova, using their own change  / SDLC processes. Due to Aronova's small development team, the same resources completing development also have access to the production environments as they perform both support and development roles.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Aronova have an Information & Security Incident Management policy as part of ISO27001
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Aronova have an Information & Security Incident Management policy as part of ISO27001. D&B have a Security & Logging Policy
Incident management type
Supplier-defined controls
Incident management approach
Aronova have have an Information & Security Incident Management policy as part of ISO27001

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
14 day trial, limited access to data

Service documents