Thinc

Sage 200c

At Thinc, we are helping to create Intelligent Companies. Systems and technology are designed around people. By amplifying the potential of their people, business leaders of Intelligent Companies are able to unlock huge amounts of untapped value. We create systems that enhance performance and deliver true value to your organisation.

Features

  • Fully integrated ERP Software
  • Delivered with Microsoft SQL databases
  • Industry standard Microsoft Azure platform
  • Access via desktop and mobile devices
  • Integrated Accounting and CRM
  • Inventory, Sales, Purchasing, Production, MRP, Projects, Service
  • Analytics based reporting
  • Multiple company and Inter-company Transactions
  • Full system audit log with user authorisation
  • UK based support by fully accredited personnel

Benefits

  • Scalable software solution to grow as your business grows
  • Greater compliance by using industry best practice business processes
  • Reduced risk with agile standardisation of processes company wide
  • Improved business planning and forecasting
  • Full system traceability for industry body audits
  • Improved data integrity and help with GDPR compliance
  • Long-term development & feature roadmap
  • Used by over 30,000 business across all industry sectors
  • Opportunity to maximise on the value of existing data
  • Optimisation of Inventory and management of warehouses

Pricing

£9 to £85 a person a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wearethinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 0 4 7 3 6 8 0 3 1 0 6 5 8

Contact

Thinc Richard Stathers
Telephone: 0808 168 8922
Email: accounts@wearethinc.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No specific constraints.
System requirements
  • Exiting platform, hybrid, public or private-cloud
  • Sage software licences
  • Microsoft SQL Server & CALs (Standard Edition or higher)
  • Microsoft Office \ Office 365 (optional)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same day response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Proactive Account Management part of standard support package for more details refer to terms and conditions.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are introduced to the new service through a blend of face-to-face and remote learning. Documentation is also provided to support user adoption of a new service. During User Acceptance Testing phase of a project specific user guides are developed and retained as part of the user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data may be extracted at the end of contract via a database backup or export.
End-of-contract process
A database backup will be provided at the end of the contract.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Different mobile applications are available depending on a user's role within the organisation.
Service interface
No
API
Yes
What users can and can't do using the API
A rich set of APIs is available to integrate with many other systems, should this be required. Further details available upon request
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
This may be defined during the requirements definition phase of a project. Users dashboards along with multiple levels of authorisations are available right down to each individual task level. Allocated super users can when authorised change access and authorisations for other users making this very easy to manage.

Scaling

Independence of resources
Thinc have a resourcing model that flexes with demand for both support and project delivery.

Analytics

Service usage metrics
Yes
Metrics types
Quarterly usage reports are provided for this service to the service manager.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Sage (UKI)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users may export their data using CSV or requesting a database backup.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL backup
  • EDI
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Refer to Service Definition document.
Approach to resilience
Data is stored across multiple physical locations.
Outage reporting
Dashboard based reporting.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Support is delivered to authorised and verified recipients.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Security reporting to Board level. Policies and processes have defined review cycle.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Components are tracked through their full life cycle from implementation to decommissioning. Changes are reviewed prior to implementation to assess for potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Qualys scanning is built in to the solution. Security patch scheduling is based on vulnerability assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Proactive monitoring is in place to provide early warning. Escalation procedures are in place to respond to incidents quickly.
Incident management type
Supplier-defined controls
Incident management approach
ITIL aligned incident management processes in place. End users report incidents via email or telephone. Incident reports are provided on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9 to £85 a person a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wearethinc.com. Tell them what format you need. It will help if you say what assistive technology you use.