Equiniti ICS Ltd

Business Analysis Services

Equiniti can provide Discovery Exercise services on a long or short term basis. We support all project environments, including AGILE and PRINCE2. We can complete discovery and business analysis exercises, extract business processes, extract business requirements, define project scope, quality review, data modelling etc.

Features

  • Dedicated Business Analyst resource to your project or department
  • Carry out discovery exercises to form a roadmap
  • Experience across most project methodologies including AGILE and PRINCE2
  • Re author business process in line with Compliance guidelines
  • Produce tangible requirements, roadmap or GAP analysis
  • Our BA processes already meet ISO 27001 quality standards
  • Business Requirements, Functional Specifications, Functional Requirements, Governance plans etc.
  • Define project requirements, scope and process

Benefits

  • Produce Business Requirements across any area or technology
  • Engage senior stakeholders with Cost Benefit analysis
  • Streamline process and citizen experience with Root Cause Analysis
  • Extract and document existing business processes
  • Streamline existing business processes using ‘as it, to be’
  • Technology roadmaps from an agnostic, highly experienced analyst
  • Gap analysis in business process and technology landscape
  • Simplify the complex task of extracting business process

Pricing

£225 to £1200 per person per day

Service documents

G-Cloud 10

540316045009919

Equiniti ICS Ltd

Julie McMenemy

02890 567 232

G-Cloud@equiniti-ics.com

Planning

Planning
Planning service Yes
How the planning service works Equiniti have specialised resource covering Business Analysis, Technical Architecture, Infrastructure Architecture, Enterprise Architecture and Solutions Architecture. Through use of this resource, Equiniti can provide appropriate workshops, discovery exercises or non-functional requirements extraction and definition to help buyers determine the cloud hosting or software services that are appropriate to them. These services can be independent of solution purchase or design. Our outputs for buyers included; Requirements definition, Non-Functional Requirements definition and design, Roadmapping, GAP Analysis, Information Architectures, Technical Architectures, Discovery recommendations and justifications. We would look to provide recommendation on the cloud hosting solution and software services required, through these mechanisms.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Equiniti provide numerous up skilling and training options including ‘Train the Trainer’ based classroom training and ‘End User’ based classroom training. These include comprehensive user manuals and separate sessions cover administrative and end user usage separately. We also provide Just in Time training via a series of short (1 min) videos which actively show specific features and capability of the solution as and when required by end users. Storage of these videos is within the solution platform itself.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Equiniti have a defined and demonstrable migration methodology which it applies to any migration requirements. This methodology can be utilised to migrate from onPrem line of business applications or repositories, to cloud based Microsoft SharePoint and Dynamics platforms Or from current cloud repositories and platforms to SharePoint and Dynamics. This methodology is driven by Project management, Business Analyst, Infrastructure and Solutions Architect within Equiniti. We use a combination of SSIS (SQL Server Integration Services), client side service API or content import via open standards to drive migration.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All services and solutions delivered by Equiniti are subject to a QA (Quality Assurance), Performance and security testing. Any customisation or configuration carried out by Equiniti or its partners is initially subject to ‘Unit testing’ by the appropriate development or configuration team. This tests the specific technical capability of changes made. A formal FAT (Factory Acceptance Test) is then carried out on a dedicated environment and/or tenant. This is subject to and agreed test strategy and test plan detailing all Quality, performance and security testing requirements. It is carried out by automated scripting based on volume where possible, by a dedicated quality assurance team with Equiniti. It is subject to defined time lines and process in terms of testing and resultant changes and/or fixes. Upon completion a formal UAT (User Acceptance Test) phase is actioned, where the buyer is supplied with our test strategy and plan, from which they can test the service or solution against their functional and non-functional requirements. At this juncture we can also offer penetration testing and load testing on agreed volumes.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide a single contact point for all problems, including advice on all aspects of the solution.

Support is requested via a ticketing service, with response and target resolution times, agreed per SLA.

Support is also provided by dedicated Service Managers, where applicable.

Service scope

Service scope
Service constraints None identified

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Equiniti support and maintenance agreements provide guaranteed acknowledgement or resolution of issues within the agreed service level.

Equiniti’s standard response times are as follows:

P1 – Critical
Acknowledge - 30 minutes Response - 1 Hour
Target Resolve - 4 Hours

P2 – High
Acknowledge - 1 Hour Response - 4 Hours
Target Resolve - 8 Hours

P3 – Medium and P4 – Low response times, are agreed per contract.

The above response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Equiniti’s service levels for incident response and restoration, are defined by Priority Level (P1 – P4) for time taken to provide an automated response (Acknowledge), in-person response (Respond) and Fix / Restore.

Equiniti’s standard response times are as follows:

P1 – Critical
Acknowledge - 30 minutes Response - 1 Hour
Target Resolve - 4 Hours

P2 – High
Acknowledge - 1 Hour Response - 4 Hours
Target Resolve - 8 Hours

P3 – Medium and P4 – Low response times, are agreed per contract.

The above response times are applicable during 09:00 – 17:00, Monday to Friday and excludes public holidays and weekends.

We provide a single contact point for all problems including advice on all aspects of the solution.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £225 to £1200 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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