Tisski Limited

Microsoft Dynamics 365 for Project Service Automation: Health Forward

Tisski provide a total Microsoft Dynamics 365 project and programme management solution, designed to meet the needs of NHS CSUs, CCGs and STPs. Our pre-configured solution (Health Forward) supports management, resourcing and monitoring of projects and programmes of work through service automation and addresses the key needs of NHS organisations.

Features

  • Monitoring and analysis of strategic project objectives and outcome Measures
  • Project and Programme level analytics and dashboards
  • Project risk and issue management
  • Project planning and budgeting
  • Programme funding stream and Contract management
  • External access to project details via self-service portal
  • Resource Management, Scheduling, time tracking and Skills Profiling
  • One complete automated platform fostering productivity, intelligence and security
  • Automate the processes behind project delivery
  • Integration with Microsoft Office 365, Azure and third party applications.

Benefits

  • Modern consistent and extensible platform not restricted by legacy technology
  • Integration with Microsoft Office 365, Azure and third party applications
  • Ability to automate and run your business from the cloud
  • Helps organisations to increase the speed of their business processes
  • Facilitates discovery analysis and data application to improve decision-making
  • Monitor progress against strategic investment projects and programmes
  • Harness the power of Dynamics 365 for project delivery
  • Cortana and Power BI to build intelligence into processes
  • Surfaces Microsoft products for business processes, roles and jobs
  • Provides the fundamental elements for Digital Transformation

Pricing

£7.50 per user per month

Service documents

G-Cloud 9

540264169331636

Tisski Limited

Anna Brooks

7887423581

anna.brooks@tisski.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Browsers: Current Windows versions Chrome; Firefox; Safari; Edge; Internet Explorer
  • Mobile devices minimum requirements: Windows10; iOS9.0; Android5.0
  • Device size: smartphones minimum screen 4”; Tablets minimum 7”
  • Outlook 2013 or WebApp, OWA for iPhone, iPad, Android.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Operates Monday-Friday, 08.30-17.30, excluding UK public holidays & weekends. Priority 1: System down situation severely impacting customer production and/or productivity. Response: 30 Minutes then hourly updates. Resolution: 4 hours (working hours) Priority 2: Time sensitive issue important to long-term productivity, not causing an immediate stoppage. Response: 1 hourly updates. Resolution: 10 hours (working hours) Priority 3: Issue which does not have significant current productivity impact for the customer. Incidents will be grouped and resolved at mutually convenient times. Response: 4 Hours then mutually agreed updates. Resolution: 3 days Priority 4: General advice. Response: Next Business Day. Resolution: 7 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing In progress. Further information available on request.
Onsite support Yes, at extra cost
Support levels Essential Support provides the following: • Technical and user query support. • Problems arising from the usage . • Manage escalations for code defect problems as appropriate. • Provide technical advice and guidance, limited to the support and resolution of issues identified • Provide action plans and schedules regarding the diagnosis, containment and resolution of problems. Essential Support starts from £12 per user per month. Bespoke support is also available. POA. Premium Support includes all of the above along with the following activities: • Service Management • Access and License Management • Enhanced service level agreements and service window • Database Support (On Premise only) • Customizations and Configuration • Knowledge Transfer Program • Upgrade & Patch Management Premium Support starts from £18 per user per month. Bespoke support is also available. POA.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We tailor on-boarding services usually in line with client requirements but typically aligned to ITIL v3 transition guidelines. This can be either tailored or provided using our standard, predefined service. Further information on request.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction We agree exit terms and processes at the time of contracting. The exact format turnaround and processes related to data extraction is determined at this point. Further details on demand.
End-of-contract process End of contract scenarios are agreed in advance and either tailored to client requirements or we can provide a standard, predefined solution, based on ITIL v3 processes and guidelines.

Additional costs are determined on a case by case basis, dependent on size and complexities of activities.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is parity of functionality and service between mobile and desktop, each tailored to the form factor in order to provide a responsive user interface.
Accessibility standards WCAG 2.0 AAA
Accessibility testing To be discussed on a case by case basis
API Yes
What users can and can't do using the API Custom APIs are to be agreed with clients on a case by case basis. Nearly all functionality and services available through solutions are available through APIs, web services and integration extensibility points.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation There are many extensibility points within our services allowing customisations including, in relation to, user interface, data storage, reporting, work flow, authentication authorisation, line of business integration, customise portals and integration with custom mobile applications.

Scaling

Scaling
Independence of resources We leverage Microsoft Online Services which in turn utilises various Cloud Scale techniques and technologies, to ensure multi-tenant services are not affected in terms of peak usage. More information on request.

Analytics

Analytics
Service usage metrics Yes
Metrics types To be agreed on a contract by contract basis
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach To be agreed on a contract by contract basis
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • SQL
  • Original document format as uploaded (ie Word)
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • SQL
  • Access
  • REST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Monthly Service Level
1. The Service Level is 99.9%.
2. The Monthly Uptime Percentage is calculated for a given calendar month using the following formula:

Monthly Uptime Percentage =
Total number of minutes
in a given calendar month minus Total number of minutes of Downtime in a given calendar month
Total number of minutes
in a given calendar month

Service Credits

1. Should the Service Level fall below 99.9% for a given month, Microsoft will provide a Service Credit as noted in the chart below:

Monthly Uptime Percentage Service Credit*
< 99.9% 25%
< 99% 50%
< 95% 100%

More information available on request.
Approach to resilience This information is available on request.
Outage reporting Outages can be communicated by multiple methods including Dashboards, accessible via APIs, email alerts and via phone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Our solutions implement role based access control, determined by the customer on a case by case basis.
Access restriction testing frequency Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We work to industry and specifically Microsoft standards for all security related standards. Our solutions leverage Microsoft Cloud Services which in term comply to ISO/IEC 27001 and CSA CCM v3.0
Information security policies and processes We have a Information Security Policy which is available on request. We have rigorous induction and training methods which ensure policies are followed. Reporting Structure is also available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We strictly align our configuration and change management processes, including component life cycle tracking and security impact assessments, according to the ITIL v3 Framework Guidelines.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are monitored through multiple sources, including external repositories and vendor feeds proactively according to internally defined processes. Assessment of patches, hot fixes updates and associated deployment guidelines are dictated by severity, client requirements and/ or vendor recommendations.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use various tools, technologies and techniques in order to identify potential compromises and respond on a case by case basis, based on the nature, complexity and severity. We offer various levels of response times, depending on Service Level Agreements. Further information is available upon request.
Incident management type Supplier-defined controls
Incident management approach Incident reporting frequency and format is agreed with the customer on a case by case basis. Users can report incidents via multiple channels including telephony, dashboards and email. We have predefined processes for common events and leverage the guidelines defined by the ITIL v3 Framework.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 days free trial including:
- Contextual in-app trial guidance tailored to your role
- Scenarios available for sales, service, or full-functionality
- Videos, articles, and guided tasks are served up contextually to help you explore
- Includes an instance of Microsoft Dynamics CRM Online and Office 365
Link to free trial https://www.microsoft.com/en-us/dynamics/free-crm-trial.aspx

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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