Databarracks Ltd

Amazon Web Services (AWS) Manage and Support Services

If you are running systems on Amazon Web Services (AWS) but need assistance for daily maintenance and expert support to help cover gaps in your in-house expertise, Databarracks can help. Databarracks use both CloudWatch and external monitoring tools to provide 24/7/365 support services for your infrastructure in the AWS Cloud.

Features

  • 24/7 Monitoring for AWS
  • Capacity & scaling capability planning
  • Release and Deployment management
  • Dedicated technical account management
  • 24/7/365 technical support
  • AWS Architecture Support
  • Ad-hoc AWS support when you need it
  • External Monitoring

Benefits

  • Reduced cost for AWS hosting
  • Reduced management time of AWS hosting
  • Improved security
  • Increased resilience
  • Improved scalability
  • Better cost management of resources

Pricing

£75 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@databarracks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 0 2 0 6 1 4 8 9 7 5 5 1 5

Contact

Databarracks Ltd Johan Holder
Telephone: +44 (0) 2031771910
Email: gcloud@databarracks.com

Planning

Planning service
Yes
How the planning service works
We design and build custom-made cloud-platform infrastructure to support everything from individual applications to entire corporate infrastructures. We can start from scratch, or review your current architecture and align it with industry best practice and platform-specific optimisations for better performance, resilience, scalability and cost-effectiveness.

Our services include: (1) A review of your existing environment with recommendations against best practice and potential enhancements and cost savings. (2) Detailed design: Determine the most appropriate architectures and tools including (a) Infrastructure-as-Code for rapid cloud-independent infrastructure build and re-build - ideal for creating disposable environments for testing, or for performing complete pre-build of infrastructure in alternative regions or platforms. (b) Containerisation to provide developers with confidence their deployments will work across multiple test/staging/production environment on heterogenous hardware and platforms (c) Container deployment orchestration, automation and scaling. (d) Continuous Delivery / Continuous Integration technologies for multi-tiered environments. (e) Horizontal scaling and service decoupling for efficient deployment of resources and elimination of single-points-of-failure. (f) Firewall, security design, load handling and DDoS defence (g) Deployment planning by our PRINCE2 and Agile certified project management team
Planning service works with specific services
Yes
Hosting or software services the planning service works with
AWS

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have experience migrating organisations from existing in-house on-premise systems, pre-existing proprietary hosting platforms, and across public cloud regions and heterogenous public cloud providers.

Migration can be de-risked by forming the cloud infrastructure using Infrastructure-as-Code to rapidly build and tear down the environment for testing prior to migration cut-over.
Setup or migration service is for specific cloud services
Yes
List of supported services
AWS

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Our support service provides a comprehensive set of BAU cloud management/operations services and full 24x7x365 monitoring and support.

(1) Operations management activities include:
(a) CI/CD: Operational support for automating and testing, (b) Cost Optimization: Billing dashboards, savings reports, cost alerting, and Reserved Instance purchase recommendations, (c) Monitoring of relevant metrics within the environment to ensure the capacity is sufficient to provide a high performance during peak hours, whilst not being over provisioned during periods of lower usage. (d) Inventory Management: Cross-account and cross-region resource inventory, per service usage details, resource tagging reports, and more (e) Security: Config, VPC and security group analysis, perimeter assessments, and access management and permission reporting, (f) Automated SSH key management.

(2) Support services include:

(a) 24x7x365 service monitoring and alert response, (b) Full break/fix incident support, (c) Incident review and recommendations

Service scope

Service constraints
While support is available 24/7, any support for Design and Build services (purchased separately) is handled during UK working hours 9am – 6:00pm
(Monday-Friday).

User support

Email or online ticketing support
Email or online ticketing
Support response times
From 30 minutes (depending on category).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide a single level of support:

Customer Service 24x7x365
Technical Support 24/7
Design & Build services: 9am – 6:00pm Monday-Friday
Remote log on and hands on support for issue resolution
Helpdesk Access (Ticketing)
Unlimited Named Contacts
Application Architecture support
External Monitoring
Direct Access to Technical Account Manager

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£75 an instance a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@databarracks.com. Tell them what format you need. It will help if you say what assistive technology you use.