Northgate Public Services UK Limited

NPS Newborn Hearing Screening Programme S4H Version 2

NPS NHSP v2 provides Screening Managers with a fully integrated, pathway compliant management, operational and reporting toolkit to simplify the delivery of the Newborn Hearing Screening Programme.


  • Accessible through a PC equipped with IE 9 or above.
  • Securely accessed over the NHS N3 / SWAN Network.
  • Tracks newborn babies along the screening and referral pathway.
  • Birth notification integration / registration services providing full screening cohort.
  • Integrates with hearing screening equipment allowing automatic test result capture.
  • Stores test results against patient records.
  • Workflow to drive the screening pathway.
  • Integrates to Child Heath systems using FHIR messaging.
  • Comprehensive letter facilities.


  • Provides the complete tool kit to deliver Newborn Hearing Screening.
  • Fully compliant with the NSC NHSP Service Specification.
  • Automatically generates standard KPI reports.
  • Supports community and hospital based screening.
  • Provides QA module to support peer review of screening diagnositics.
  • Provides extensive reporting supporting QA and CSIP of screening process.
  • Provides service failsafe lists.
  • Electronically links screening and referral and outcome pathways.
  • Provides automatic updates of any demographic changes of cohort.
  • Provides longitudinal register of all identified deaf babies / children


£2 a transaction a year

Service documents


G-Cloud 12

Service ID

5 3 9 5 9 3 5 5 1 7 8 3 2 3 9


Northgate Public Services UK Limited Northgate Public Services Frameworks Team
Telephone: 08452 700353

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Service users must be connected to the NHS N3/SWAN Network.
  • Access to the service must be through industry standard browsers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the priority, users questions can be responded to immediately
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Onsite support
Support levels
Support is provided to users through a comprehensive helpdesk and support centre available 7 days per week, Monday to Sunday. Users have access to the helpdesk and support centre through direct calls, emails or via our online incident management and tracking service. The helpdesk and support service will provide advice, guidance, trouble shooting and problem solving to users to identify and rectify any problems or queries they have relating to the service. All user support is included within the service charge. We assign a Technical consultant during implementation who is available to the users throughout the contract.
Support available to third parties

Onboarding and offboarding

Getting started
A comprehensive training package is provided as part of on boarding process, on completion users can use all features and functions on the service. Access to the helpdesk and support centre is then available for users should they have any queries or questions relating to how to use the service post onboarding.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can either export their data through a comprehensive export function provided within the application. Alternatively they can request for the data to be extracted and exported in a format of their choice. This is a chargeable activity and is dependent on the data format required by the user.
End-of-contract process
At the end of the contract users can either choose to export their data using the functions within the application at no cost, or can be provided with a copy of their data on media of their choice. An option for NPS to continue to store the data securely will be available on request. These are chargeable with the cost being dependent on format of the data required and the media used. Their accounts will be disabled and we will delete all copies of their data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
Customisation available
Description of customisation
Users are able to set and configure the service to meet their own programme's requirements including add screening equipment, creating and producing local reports and exports and define letters templates. These features are all part of the standard service. Users are provided training on how to use these features during on boarding and by the helpdesk and support centre.


Independence of resources
Users contracting for the service are provided with a SLA which sets out the performance of the service to be delivered, including service availability and performance. NPS uses a range of automated monitoring tools to ensure service performance in maintained, enabling additional computing resources to be brought on-line in advance of service performance degradation.


Service usage metrics
Metrics types
A whole range of service metrics are provided relating to both the Newborn screening service and the support service. This includes a set of standard KPI reports, service performance reports on service availability, incident volumes, response time for call answering, incident resolution etc.
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A facility in the Service enables the users to select and export data in a number of formats including CSV, excel and XML.
Data export formats
  • CSV
  • Other
Other data export formats
  • MS Excel
  • XML
Data import formats
Other data import formats
Service supports loading of results through internationally published SEDQ interface.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Private MPLS circuits or equivalent
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
A Service Level Agreement is provided as part of the documentation pack. The SLA covers all aspects of the service, providing contractually committed service performance targets for: call logging, incident management and resolution, incident escalations, service availability, service performance and change management. The SLA also sets out the parameters, content and schedule for the service performance reports.
Approach to resilience
The service is deployed on a fault tolerant infrastructure including full disaster recovery. Multiple servers, networks links and SANs are employed to ensure there is no single point of failure in the underlying infrastructure and a comprehensive suite of proactive monitoring tools are used to ensure early warning of any possible service impact problem.
Outage reporting
Outages will be treated as a Major Incident and managed by the ISO20000:2018 certified process. A named user will receive an email and SMS message notifying them of the status of the MI until resolution. The incident will also be logged on the Service Desk system where the status is also visible to the user.

Identity and authentication

User authentication needed
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Separate networks are used for users, and for support and management purposes. These are logically separated using vlans and firewalls. All management and support staff have access via the management network and end users are excluded.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
28/03/2018; valid until June 2021. Certificate IS 598449.
What the ISO/IEC 27001 doesn’t cover
The NPS Information Security Management System (ISMS) is registered to ISO 27001:2013 and therefore audited by BSI at least annually. All NPS staff are required to comply with the ISMS.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
All of our services and processes are carried out in compliance with our ISO27001:2013 certified Information Security Management System (ISMS). The ISMS is supported by a comprehensive set of standards and policies. All staff undertake mandatory annual security and data protection awareness training to ensure they are familiar at all times of the importance of operating in a secure manner and of the policies in place.
The NPS Senior Information Risk Owner (SIRO) operates at board level and has overall responsibility and accountability for all aspect of security governance. The SIRO is supported by an Information Security Steering Group (ISSG) which is headed by the Security Director and has representatives from all areas within the organisation. The ISSG is responsible for agreeing policies with the SIRO and ensuring they are implemented across the business.
An operational Security Working Group (SWG) is responsible for managing any incidents that may occur and in an advisory capacity to provide advice and guidance to the organisation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have an ISO20000:2018 certified service management system. The components of the service are created as Configuration Items and added to our Configuration Management Database when the Change Request has been completed. As part of the Change Management Process, when future Changes affect the components our CMDB is updated accordingly throughout the lifetime, up to and including decommissioning and disposal.
We hold a weekly Technical Change Advisory Board, which is attended by at least one member of the Security Team, who will assess any security implications.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have Symantec Endpoint Protection anti-virus software installed that assesses potential threats to our services. We deploy patches to our services in a timely manner. Critical security patches are applied as soon as possible, and all other patching is done on a quarterly cycle. Our Security Team have signed up to various security alert subscriptions, who alert us to potential threats that may affect our services.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use the protective monitoring tool LogRhythm to identify potential compromises. We have a team of Security Administrators who regularly review the audit logs and take relevant action.
When a potential compromise has been identified, it is reviewed by the Security Team and an investigation is carried out. This may result in a Major Incident or a Service Change being raised, and these are managed in accordance with the relevant process.
Speed of incident response is dependent on the severity, any critical incidents are prioritised and an emergency remedial plan will be put in place.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident Management is part of our ISO20000:2018 certified Service Management system.
All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident document is then raised. This is reviewed by the Security Team and is managed in accordance with the Incident Management Process.
At regular times Incident Reports are provided to the user, and once the Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)


£2 a transaction a year
Discount for educational organisations
Free trial available

Service documents