This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with Datapipe are still valid.
Datapipe

Cloud Setup and Migration

Datapipe cloud setup and migration services help public sector organisations fast-track their implementations, using Datapipe's infrastructure and application expertise to design and build efficient cloud environments. Using an application-first, platform-aligned approach and applying repeatable design patterns and infrastructure as code where possible ensures customers achieve their outcomes rapidly and economically.

Features

  • Application centric approach to setup and migration
  • Discovery workshop for information gathering
  • Review of application deployment processes
  • Expert advice from our certified specialist consultants
  • Best practice design and migration document produced
  • Accelerated deployment of cloud workloads
  • Security principles applied to the setup
  • Infrastructure as code approach to deployment

Benefits

  • Fast-track your cloud adoption strategy
  • Design based on your application profiles and characteristics
  • Application alignment to best practice architectures
  • Allow your teams to concentrate on value, not heavy lifting
  • Right first time - learn from Datapipe's experience
  • Tap into our expert knowledge of cloud platforms

Pricing

£950 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

5 3 9 0 8 0 7 8 5 3 9 5 9 0 2

Contact

Datapipe <removed>
Telephone: <removed>
Email: <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Datapipe has a proven track record of helping customers migrate workloads to the cloud with minimal downtime. Each project has driven improvements in our overall approach, enabling us to run each migration in a standardised, consistent way with clearly defined rollback points.

The methodology maps a detailed process that reflects the customer’s journey, starting at requirements gathering phase through Transition and Transformation work streams and into Business as Usual Service Management where the in-life service governance framework takes over. This methodology has its roots in the Prince2™ methodology, but has been enhanced and modified to deliver agile projects.

When managing a cloud migration, detailed project planning, strong documentation, communications and testing are fundamental. Following the completion of the final design, we create individual transition plans for each aspect of your service, building in timing allowances as necessary, to minimise risk and impact.

Datapipe delivers full documentation of all infrastructure aspects for both planning and project group reference, maintaining robust, collaborative communication with you and your suppliers at all times. Our objective is straightforward - to remove as much risk and uncertainty as possible - so rigorous testing extends to full project dress rehearsals for complex moves.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Secure Managed Private Cloud (Multi Tenant)
  • Secure Managed Private Cloud (Dedicated Compute)
  • Managed UKCloud (Enterprise Compute Cloud)
  • Managed UKCloud (Enterprise Compute Cloud for Oracle)
  • Managed AWS
  • Managed Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security testing service
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Access to current, and up to date application documentation, application owners and subject matter experts and any existing environments is critical to successful migrations.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Whilst cloud setup and migration services don't attract a service level, severity one incidents for existing managed services are responded to within 10 minutes of the incident being logged, 24 hours a day, 7 days a week. Incidents are logged either by phone, email .

For consulting engagements requests or questions for the consultant can be made directly by telephone or email during office hours, with a 4 working hour response target.

Full details of the service response targets for incidents, changes and requests can be found in the terms and conditions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Datapipe's support model is all-inclusive and untiered. We offer the same level of service to every Dataipe customer. Our core customer engagement principle is to be ‘Easy to Work With’. This culture is most visible in our Operations Centre, where specialist teams work closely together with a shared understanding of our customer’s drivers and their required outcomes.

This is achieved by the following alignment structure:
> Account Team (Lead): Our Planners and Thinkers
• This team is responsible for understanding and communicating the required customer outcomes to the rest of the Datapipe business and is accountable for maintaining the partnership between the customer and Datapipe.
> Service: Our Deliverers and Analysts
• This team is responsible for managing the delivery of customer outcomes that have been set during the discovery, analysis and design phases. The service team are responsible for ensuring the customer's sevice experience meets expectations throughout live service.
> Operations: Our Engineers and Explorers
• This team is responsible for maintaining and accelerating the delivery of our customer outcomes through deep technical specialisms combined with a thorough understanding of the customer's business.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£950 a person a day
Discount for educational organisations
No

Documents

Pricing document
Pricing document
Skills Framework for the Information Age rate card
Skills Framework for the Information Age rate card
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com. Tell them what format you need. It will help if you say what assistive technology you use.