Oracle Corporation UK Limited

Fusion Configurator Cloud Service - B85241

This service (Oracle APN B85241) provides a powerful guided selling and configuration capability that enables flexible modelling of configurable, multi-option and customisable products and services. Cloud Configurator supports the complete ‘configure to order’ process and is fully integrated to Cloud Order Management and Cloud ERP.


  • An intuitive user interface providing outstanding user productivity
  • Take control of fulfillment options determining price and availability
  • Flexible orchestration rules to respond to changing business conditions
  • Provides customised versions of products with shortened lead times
  • Role-based dashboards and work areas
  • Embedded transactional business intelligence to drive better decisions
  • Watchlists to automatically push information to interested parties


  • Complete transactions with greater accuracy and efficiency
  • Increase an organisation’s overall sales effectiveness
  • Save on training costs with an intuitive user interface
  • Increase productivity when handling large data volumes
  • Instantly communicate with initiators or approvers
  • Solution ‘elasticity’ providing business agility


£3.53 per user per month

Service documents

G-Cloud 9


Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Oracle Fusion Order Management
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Certified web browser to run
  • Where desktop integration is required, MS Excel 2007/2010 is required
  • Require minimum native screen resolution of 1280x1024
  • See more detail for Minimum Operating Requirements here:

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This begins immediately the service request is created/logged and assigned to the correct team
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Onsite support Yes, at extra cost
Support levels Oracle Premier Support and Oracle Advanced Customer Support (ACS) can provide exactly the support coverage that you need for your business. Whether you choose an Oracle environment that is on premises, in the cloud, or a hybrid cloud solution, we can provide end-to-end support and guidance for you, when you need it, how you need it, and where you need it. Consistent enterprise software support available across Oracle products, including databases, middleware, and applications. Global, 24/7 access to Oracle experts, knowledge, tools, and best practices. Continuous access to innovation, including product updates, enhancements, and new releases. Proactive support resources to prevent problems, speed resolution, and simplify upgrades. ACS facilities include; Oracle Solution Support Centre, Priority Support, Onsite Support, Systems Optimization Support, Advanced Monitoring and Resolution, Advanced Support Cloud Services—Lifecycle Support Services and Advanced Customer Support for Oracle Platinum Services. My Oracle Support or Mobile My Oracle Support are Oracle's online technical support portals offering a wealth of resources for Oracle Premier Support customers. Oracle Advanced Customer Support Services maximize the availability, performance, and value of the Oracle solutions with tailored, proactive services and mission-critical support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Oracle Cloud processes the order, sets up the service, and sends an email to the account administrator when the service is ready to be activated. The account administrator then uses the MyAccount application to activate the service. When the activation of a paid subscription to an Oracle Cloud service is complete, the designated service administrator and identity domain administrator (if different) receive a postactivation email from Oracle Cloud. As a service administrator or an identity domain administrator, you use My Services to verify that your Oracle Cloud service is up and running. You can also use My Services to monitor utilization, view service details, and access any control panels and associated tools for the Oracle Cloud service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • EPub
  • Mobi
End-of-contract data extraction For a period of no less than 60 days after the expiration of the Services, Oracle will make available production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by the customer
End-of-contract process After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Oracle ERP Cloud is a browser based solution and can be run on any of the certified web browsers. Oracle ERP Cloud requires a minimum screen resolution of 1280x1024 on mobile devices. Native mobile applications are available for Expense Management and there is support for iOS and Android devices. For iOS and Android devices for the following versions. As long as either desktop or mobile browsers are supported and the minimum screen resolution is adhered to, the service received will be the same, regardless of desktop or mobile use.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
What users can and can't do using the API Oracle ERP Cloud uses open standards to provide mechanisms by which integration with the current IT landscape can be achieved. The Cloud ERP application provides several built in tools by which inbound integration can be achieved. The web services available for use against Oracle ERP Cloud are listed on a publicly available repository which can be found here:
Oracle ERP Cloud provides web services to provide CRUD (create, read, update, delete) operations via API calls. In addition to these Business Object type API’s, Oracle ERP Cloud provides system level API’s allowing the automation of certain scenarios, such as the automation of file based data import. This file based data import is available as a task for an admin level user to perform through a user interface. Web services can be used in this case to look and poll an SFTP location and import a given file into Oracle ERP Cloud on a scheduled basis. With the two types of API: Business Object level and System level almost all types and scenario for integration can be achieved.
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources Oracle’s cloud services are architected from the ground up to serve the needs of large enterprises. Our elastic cloud architecture supports independent scaling at each of 3 tiers: Web, Application, and Database. Our provisioning and load balancing processes dynamically add additional resources based on current and anticipated usage. Because Oracle owns its own data centers and all elements of the hardware and software stack, we are also uniquely able to scale our cloud solutions.


Service usage metrics Yes
Metrics types Oracle monitor the performance of our applications through a toolset called Oracle Enterprise Manager and grid control. We provide a subset of this information back to customers through the Oracle Cloud Service Customer Portal. Performance Metrics are published for each of the customer’s domain and may also help identify potential data problems. Performance Metrics for the Oracle Cloud Service include uptime percentage (Daily/Weekly/Monthly), CPU Utilization, Applications Deployed, Memory used, Maximum Request Rate (/minute), Storage Usage, Storage Percent, Object Count, and Table count for each of the customer's domains.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical access to Oracle cages within data centres controlled via badge and biometric measures. Access Control Lists verified by Oracle support managers. Database encryption at rest option. Backup tapes encrypted.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The primary means of retrieving data in bulk from Oracle Fusion ERP Cloud Reporting tools, which is a flexible tool for generating data files and reports. Oracle Fusion ERP Cloud provides data export capability through web services and reporting output files. Reporting Tools Reporting tools can be used to extract data from Oracle ERP Cloud Service for further analysis.
Data export formats CSV
Data import formats Other
Other data import formats Spreadsheet loaders, DAT bulk loading and REST web services

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Details available on request.

Availability and resilience

Availability and resilience
Guaranteed availability Oracle works to meet the Target Service Availability Level, or Target Uptime, of 99.5% in accordance with the terms set forth in the Cloud Service Pillar documentation for the applicable Cloud Service.
Approach to resilience Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
Outage reporting Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The customer Admin User and the administrators they create are granted access to the My Oracle Support (MOS) channel. This enables them to raise Service Requests via the MOS Portal or via phone-call.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman
ISO/IEC 27001 accreditation date 19.01.2017
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations SOC1 and 2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information security policies and processes have been assessed as part of IOS 27001 certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Cloud Change Management process manages the introduction of changes into any Cloud environment and is designed to ensure minimal disruption from planned outages and quick recovery from unplanned outages. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain  operational stability, availability, security, performance, and currency of the Oracle Cloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing.  All changes required by vulnerability remediations follow our standard change management processes
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
Incident management type Supplier-defined controls
Incident management approach The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:
·          Mandatory reporting of security events
·          Mandatory reporting of security weaknesses
·          Assessment and classification of security incidents
·          Incident classification and escalation
·          Preservation of evidence

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3.53 per user per month
Discount for educational organisations No
Free trial available No


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