Dynamic Business Services Limited

Bespoke eLearning programmes

We create bespoke elearning programmes that include a variety of media including animation, 3D, video, audio, motion graphics etc.

Features

  • Bespoke
  • Interactive
  • Engaging

Benefits

  • Content available on multiple devices
  • Tailored to exact requirements

Pricing

£1000 per user

Service documents

Framework

G-Cloud 11

Service ID

5 3 8 7 4 4 9 5 3 0 9 1 8 5 8

Contact

Dynamic Business Services Limited

Jim Lawrence

0113 323 0760

jim.lawrence@dynamicbusiness.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Delivered programmes are owned by our clients but we retain IPR of our images and interactions
System requirements
  • Available on multiple device
  • Accessed via a web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We would provide a dedicated SLA with urgent response times set at 2 hours. Only available Monday - Friday 9am - 5pm
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
This will be according to an agreed SLA
Support available to third parties
No

Onboarding and offboarding

Getting started
Training is provided on request but our programmes are designed to be easily used by end users
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The completed files are sent to our clients
End-of-contract process
There are no ongoing costs at the end of a contract period

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
All programmes are created to meet our clients needs

Scaling

Independence of resources
All instances are kept separately. Often the programmes are hosted by our clients.

Analytics

Service usage metrics
Yes
Metrics types
This is provided using google analytics. A report is sent to the client periodically
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data would be provided in a csv format
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This is typically 99.9% but each client has an individual agreement
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
This is managed at an application level.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is via our internal policy that is available on request
Information security policies and processes
We have an internal policy which is available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow an inhouse change management process which is available on request. This is agreed on a client by client basis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is actively managed by our systems manager.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is defined on a client by client basis using an agreed service level agreement
Incident management type
Supplier-defined controls
Incident management approach
Reporting on incidents is managed by our systems manager

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per user
Discount for educational organisations
No
Free trial available
No

Service documents

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