Code Enigma Limited

WordPress security updates

Keeping WordPress secure by updating the codebase is of vital importance. We can help you keep your WordPress application secure and up to date for a simple flat monthly fee.

Features

  • Fixed price, no matter how long updates take
  • Emergency patching carried out immediately
  • Non-urgent patching carried out routinely within 3 working days
  • Routine reports provided free
  • ISO 27001 backed security procedures
  • ISO 9001 backed quality and service management procedures

Benefits

  • Fixed costs
  • Peace of mind
  • Time saved for internal team
  • CI environment for testing ahead of deployment to production
  • Information and advice on security issues

Pricing

£250 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

5 3 8 6 5 2 7 0 6 6 4 4 1 2 5

Contact

Code Enigma Limited

Greg Harvey

020 3588 1550

sales@codeenigma.com

Planning

Planning service
Yes
How the planning service works
We will help you to determine a hosting architecture that supports automated deployment of security updates to production.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We set targets for security updates, and provide regular reports to clients on compliance with these targets. We operate multi-stage deployments and provide clients with an opportunity to check and sign off on module updates before they go live.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
The security update service is provided proactively by our hosting team and requires no action from clients. It can be used on almost any modern hosting stack.

Service scope

Service constraints
We can only provide security support where version control and multi-stage deployment are acceptable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 UK working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Mattermost which is WCAG 2.0 compliant:
https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
Web chat accessibility testing
None.
Support levels
Standard WordPress security updates will be applied within three working days. Urgent updates will be applied within one day. We also monitor security releases via the security committee in order to get the earliest possible notification of potential security issues.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£250 per instance per month
Discount for educational organisations
No

Service documents

Return to top ↑