Knowledge Hub Interactive Show Spaces
Always open, digital exhibition space. Your own branded ‘Show Space’ on Knowledge Hub to promote your knowledge, assets and services and convene direct subject matter conversations. Utilise Knowledge Hub’s extensive digital toolset to create fully responsive microsite pages in your own style, without the need for hosting and maintenance fees.
- A microsite of easily navigable web pages with your branding.
- Easy-to-configure page design and flexible digital layout.
- Extensive digital collaboration toolset: discussion forum, library, polls and more.
- Categorise and tag information so it’s easily findable.
- Powerful search function and content recommendations.
- Administration tools: manage and organise content.
- Visible publicly (www), and across Knowledge Hub, for extended coverage.
- Fully responsive and WCAG AA accessible.
- Activity-based management information via Google Analytics.
- Trusted, secure (https), UK-hosted.
- Low cost, low code, open standards web pages.
- No maintenance, hosting or upgrade costs.
- Easy to manage and maintain.
- Quick set up time: established within a few days.
- Expert technical and content management support.
- Full administrator training.
- User-focused development and platform-wide upgrades.
- Improved efficiency through shared resources.
- Save time and money through re-use of established technology.
£800 to £1550 per unit per year
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
020 8895 6756
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Scheduled maintenance takes place outside of the standard service hours of Monday-Friday 08:30-17:30. Planned maintenance downtime is always advertised in advance, and outside of these windows the service is normally available for use 24x7.|
|System requirements||No specific system requirements, but up-to-date web browsers preferable.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Full email helpdesk facilities are available Monday to Friday 08.30-17.30 (excluding bank holidays). Most emails to our support helpdesk are answered on the same working day and many are answered within 2 hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||As stated above, full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge. Our helpdesk is staffed by a team of experienced community and content managers, who are not only able to advise on functional use, but can also provide advice and guidance using collaboration tools. See information below covering onboarding for more information.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||New Interactive Show Spaces can be established quickly – within a few days – and site administrators are provided with full training on how to manage their content and collaboration tools. Full helpdesk support is provided Monday-Friday 08.30-17.30 (UTC) by Knowledge Hub’s experienced team of community and knowledge managers, who can advise on the functionality of the site, managing content and provide guidance on how to build engagement using any of the digital collaboration tools you may choose to use.|
|End-of-contract data extraction||When the service is no longer required, subject to legislation, including General Data Protection Regulations, a backup of all appropriate data and file content can be provided on request in encrypted zip format.|
|End-of-contract process||Any extraction or migration of data would usually carry an additional charge depending on amount of data and format required. Once it is decided that a Knowledge Hub Show Space should be deleted, it will be removed from the site along with its content within an agreed period.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The mobile service is a responsive version of the main site. Web pages are displayed in an appropriate format for the device screen width. The service can be accessed on Android, iOS and Windows Phone.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||Third party testing, customer testing, internal testing.|
|What users can and can't do using the API||Knowledge Hub members may use the API to display content on external sites.|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||Show Spaces can be branded and laid out to your requirements.|
|Independence of resources||The service is proactively monitored and auto-scaled.|
|Service usage metrics||Yes|
|Metrics types||Google Analytics code can be added in order to monitor sessions, visits, page impressions etc. and managed through own GA dashboard and account.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Other|
|Other data at rest protection approach||All data encrypted at rest using AES-256.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Any files uploaded to folders within a group library can be easily downloaded in a zip file. Other data can either be manually copied, or could be provided as an encrypted zip file (see previous question for additional detail). The platform also has built-in export tools to download a compressed archive of data (LAR file).|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We provide at least a 99.9% uptime service availability level. Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events.|
|Approach to resilience||Redundancy across all application tiers, spread across multiple physical data centres.|
|Outage reporting||Incidents such as an unexpected break in service are reported on directly to members within the Knowledge Hub and via email. We use our KHub Connects group as a place for open feedback about the service. Any member of the Knowledge Hub may report a problem with the service for investigation via our helpdesk, which operates Monday to Friday 08.30-17.30.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Users login with a username and password or sign in via federated authentication method, such as Google, Linkedin, or any OpenId Connect provider.|
|Access restrictions in management interfaces and support channels||Access rights to management interfaces within Knowledge Hub are only allocated to name administrators only via defined role permissions.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Description of management access authentication||All users have individual access through their email address and their own password, private to them. Authentication is also possible through Open ID Connect.|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||UKAS by Bureau Veritas|
|ISO/IEC 27001 accreditation date||03/02/2017|
|What the ISO/IEC 27001 doesn’t cover||The scope of the certification covers all areas of security management.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber security|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We follow ISMS standards and processes. Placecube have a policy and manual set that all staff must accept sign and adhere to.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. We are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Services are monitored continuously, with alerting to the support team, who assess the potential compromise and undertake corrective action according to the severity threat level.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£800 to £1550 per unit per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A free trial network can be set up in our test site for a limited period of up to 30 days in order for potential clients to assess the capability and tools.|