Azeus UK Limited

Azeus Specialist Services

These are additional services to complement the G Cloud Software / G-cloud Software-as-a-Service (SaaS) offered by Azeus. The services facilitate customers to use Azeus SaaS and help customers maximize the values gained from using Azeus SaaS.

Features

  • Complement main G-cloud services offering
  • Wide range of services available
  • High quality

Benefits

  • Make your onboarding easy
  • Value-added services
  • Maximize values gained from Azeus SaaS

Pricing

£390 per person per day

Service documents

G-Cloud 11

538071961801298

Azeus UK Limited

Eleanor Jim

020 8004 5937

ukpresales@azeus.com

Planning

Planning
Planning service Yes
How the planning service works Consultancy services can be provided to help buyers plan what would be the best cloud hosting or software services option for them and the most desirable implementation approach.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Training

Training
Training service provided Yes
How the training service works End user training and administrator training can be provided to the buyers according to their need. The format of the training (such as classroom training, train the trainer, workshops) can be proposed after understanding the buyer's needs.
Training is tied to specific services Yes
Services the training service works with
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We will analyse the data in the buyers' existing system(s) and suggest the most desirable migration approach and migration plan.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We will understand the buyers' requirements and then suggest the most desirable quality assurance and performance testing plan.

Security testing

Security testing
Security services Yes
Security services type
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support services for the software itself or database administration services etc. can be provided depending on buyer's need.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the type of specialist services required by customers and the related main G Cloud offering, the response times may or may not be different at weekends. We will propose and agree with customers on the response times at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We can provide first, second and third level support depending on buyer's requirements.

An account or support manager will be assigned to each buyer. IT professionals of appropriate skill set (such as cloud support engineer) would be assigned based on the nature of individual support requests.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £390 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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