Azeus UK Limited

Azeus Specialist Services

These are additional services to complement the G Cloud Software / G-cloud Software-as-a-Service (SaaS) offered by Azeus. The services facilitate customers to use Azeus SaaS and help customers maximize the values gained from using Azeus SaaS.

Features

  • Complement main G-cloud services offering
  • Wide range of services available
  • High quality

Benefits

  • Make your onboarding easy
  • Value-added services
  • Maximize values gained from Azeus SaaS

Pricing

£390 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 3 8 0 7 1 9 6 1 8 0 1 2 9 8

Contact

Azeus UK Limited

Eleanor Jim

020 8004 5937

ukpresales@azeus.com

Planning

Planning service
Yes
How the planning service works
Consultancy services can be provided to help buyers plan what would be the best cloud hosting or software services option for them and the most desirable implementation approach.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Training

Training service provided
Yes
How the training service works
End user training and administrator training can be provided to the buyers according to their need. The format of the training (such as classroom training, train the trainer, workshops) can be proposed after understanding the buyer's needs.
Training is tied to specific services
Yes
Services the training service works with
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will analyse the data in the buyers' existing system(s) and suggest the most desirable migration approach and migration plan.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AzeusCare
  • Azeus Convene
  • AzeusMedia

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We will understand the buyers' requirements and then suggest the most desirable quality assurance and performance testing plan.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support services for the software itself or database administration services etc. can be provided depending on buyer's need.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the type of specialist services required by customers and the related main G Cloud offering, the response times may or may not be different at weekends. We will propose and agree with customers on the response times at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can provide first, second and third level support depending on buyer's requirements.

An account or support manager will be assigned to each buyer. IT professionals of appropriate skill set (such as cloud support engineer) would be assigned based on the nature of individual support requests.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£390 per person per day
Discount for educational organisations
No

Service documents

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