Bridgeall Limited

SharePoint (2013, 16, o365, Online) .Net migration, Support, Development, Custom Development Support

Migration, Support, Development: o365 • SharePoint • PowerBI • Skype for Business • Project Management Office (PMO) • Records Management • Intranet, Continuous Improvement BI - BizzInsight • .Net Development

Features

  • SharePoint and o365 setup migration support development consultancy services
  • Lotus Notes or Documentum migration to SharePoint
  • SharePoint PMO system
  • SharePoint Records Management system
  • SharePoint Intranet
  • SharePoint Mail room and email workflow
  • Bizzinsight Hub - SQL and Power BI
  • Master Data Management - SQL and PowerBI

Benefits

  • Driving Digital Transformation
  • Driving Cost out of the business
  • Improved process management
  • Improved efficiency
  • Improved Planning and Reporting
  • Continuous Improvement
  • Driving Quality
  • Improving customer service
  • Collaboration
  • Meeting Legislation requirements

Pricing

£1000 per unit per year

Service documents

G-Cloud 10

537701296685924

Bridgeall Limited

Colin Speirs

0141 212 6400

tenders@bridgeall.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to • o365
• SharePoint
• PowerBI
• Skype for Business
• Project Management Office (PMO)
• Records Management
• Continuous Improvement BI - BizzInsight
• .Net Development
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Windows Server
  • Linux
  • SharePoint hosted
  • CRM hosted
  • PowerBI hosted
  • Data Warehousing
  • SQL Server

User support

User support
Email or online ticketing support Email or online ticketing
Support response times • Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Instant Messaging
Web chat accessibility testing NA
Onsite support Yes, at extra cost
Support levels • Azure services are available 24 x 7
• 99.9% availability
• SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Tailored to customer’s requirements
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Tailored to customer’s requirements
End-of-contract process Tailored to customer’s requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service NA
Accessibility standards WCAG 2.0 AAA
Accessibility testing NA
API Yes
What users can and can't do using the API Users can use the API for the transfer of data and integration to other products
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Subject to customer business requirements and Contract discussion

Scaling

Scaling
Independence of resources Backed by Microsoft's Investment and SLA's

Analytics

Analytics
Service usage metrics Yes
Metrics types Office 365 reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Azure Managed Services, Consultancy and our own Software IPR

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Tailored to customer’s requirements
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99
Approach to resilience Failover Data Centres - 3 across the UK.
Outage reporting Public dashboard, API, email alerts, SMS

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Active Directory Services and Azure AD Connect
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV-GL
ISO/IEC 27001 accreditation date 25/01/2016
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Subject to the Return on Investement model ROI

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO27001 and Cyber Security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:
• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Follow the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:
• Preparation
• Vulnerability scan
• Define remediating actions
• Implement remediating actions
• Rescan
We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.
Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available.

Critical Alerts
• Ping/Port Availability Checks
• HTTP on all sites
• SMTP Service Check
• Database Service Check
• URL Availability Check
Trend Alerts
• CPU Usage
• Memory Usage
• Storage Capacity
• Disk I/O
• Disk Read/Write Times
URL Response/Wait Times
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.
We provide the following activities:
Detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Tracking and communication.

Major Incident Process:
Follow procedures
Communication
Defines incident severities,
Escalations
Roles and responsibilities - internal and external organisations
Review process and issue a report - actions taken, lessons learned.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £1000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial SharePoint as long as Office 365 has been purchased.
Link to free trial TBA

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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