Fujitsu Services Limited

Open Source GDS web development and CMS Design

Fujitsu’s GDS Portal accelerator product is a proven Open-source content management system (CMS) from Umbraco with a pre-built GDS framework, deployable on any cloud platform. Out-of-the-box integrations for Dynamics 365, SharePoint, Azure AD and many more. We design, develop, integrate and implement GDS complaint front-end systems from Alpha to Beta-Live.

Features

  • Certified proven open source CMS framework – Umbraco;
  • Deployable cloud native framework with Docker Containers;
  • GDS component framework pre-built in our product;
  • Gov.uk Design System stylesheets and available library components;
  • User and content management functionality out of the box;
  • Extended capabilities with prebuilt integration platform;
  • Internal and external enterprise security built;
  • Mobile first design- Responsive for desktop, tablet and mobile devices.

Benefits

  • Highly user-centric design and development methodology;
  • Resilient and cost-effective digital solutions;
  • Experts in GDS process, design and assessments;
  • Dedicated UX and UR resources;
  • Responsive and Agile delivery;
  • Increase solution flexibility with configurable security;
  • Low-code environment increases content editor ability, decreasing time to market;
  • Low-code environment reduces developer reliance and cost of highly-skilled resources;

Pricing

£365 to £1,855 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@uk.fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 3 6 8 8 9 3 5 3 6 1 3 9 9 6

Contact

Fujitsu Services Limited Government Frameworks Desk
Telephone: 07867829234
Email: government.frameworks@uk.fujitsu.com

Planning

Planning service
Yes
How the planning service works
"Fujitsu has a standardised approach for implementing, transitioning and supporting customers. This approach directly utilises our industry specific business expertise, refined through customer experiences, together with our technical expertise in GDS design principles and CMS implementations, which means we are positioned to leverage this expertise to the benefit of our customers.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training: Our qualified trainers can provide formal classroom training using tailor made client specific training materials; or can hold less formal Train the Trainer sessions, to ensure that key information is passed to specific users or super users for further dissemination to specific role type users.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
"Fujitsu delivers the transform element of the customer journey in using Apt, Fujitsu's industry leading approach to supporting application solution delivery and lifecycle management throughout the life of a transformation.
Using established workflows, tools and templates, rapid project start-up and accelerated product delivery, Apt is a ‘Lean’ approach based on re-usable best methods, proven ways of working, industry leading tools and solution patterns. It also supports Agile, Waterfall and hybrid methods, enabling the creation of the
most effective processes and procedures, providing a flexible way for customers to meet all of their future needs.
"
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AWS
  • Microsoft
  • Azure
  • Google Cloud
  • Private Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fujitsu have a formal Quality Management System and processes in place. All Fujitsu employees are trained against this QMS and the respective processes and these form part of our rigorous induction process. We provide automated testing during implementation, operational and acceptance testing during transition to ensure the quality of service and acceptance criteria are met.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fujitsu uses ITIL v3 framework for service operations, implementing a robust incident management process, covering the receipt, triage, assignment, investigation and resolution of incidents, as well as the identification and recording of known issues and fixes. A clear escalation process is in place, incorporating the Service Desk Manager, your nominated Account Manager/ Service Manager and Operations Director. KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. These KPIs include: • Customer incident rate • SLA success rate • First-time fix rate • Issues requiring escalation. Hour = working hours. Costs are dependent upon the application version, number of users and integration points/complexity of the technical solution.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Fujitsu offer standard customer support between the hours of 8:00am to 18:00 Monday to Friday excluding UK public holidyas and weekends) out of hours support and 24 hours support can be purchased at additional prices. Fujitsu’s standard response times are: P1: 20 minutes response; 4-hour target resolution P2: 40-minute response; 8-hour target resolution P3: 2-hour response; 3-day target resolution P4: 8-hour response; 5-day target resolution.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
???
Web chat accessibility testing
???
Support levels
1st, 2nd, 3rd and 4th line support.
■ Standard Service Hours for support are Monday to Friday 09:00 – 18:00 (excluding English Bank Holidays).
Additional service hours, e.g. weekend or Bank Holiday cover or callout service can be provided as agreed with the Customer up to 24x7x365.
■ Incident Management, e.g. 95% of P1 incidents resolved within 4 working hours, 95% of P4 incidents responded to within 4 working hours
■ Request Fulfilment, e.g. 95% of work orders delivered within 5 days

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£365 to £1,855 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@uk.fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.