Content+Cloud Ltd

OKTA Implementation and Support

Content+Cloud is a strategic partner of OKTA, enabling Content+Cloud to provide specialist OKTA support for strategy, design and implementation. Content+Cloud is also able to on-board applications to the OKTA platform giving customers the ability to administer, secure and access all applications through the OKTA platform.

Features

  • Specialist OKTA support provider
  • Delivery of high quality, tailored services
  • Management of cloud, 3rd party and on premise services
  • Cross service management and integration
  • Business case assessment, review and development
  • Assessment and recommendations relating to federated management
  • Migration and transition services
  • Application on boarding and delivery

Benefits

  • Single portal management
  • On boarding of any applications
  • Large number of applications available
  • Simplified user management
  • Simplified provisioning
  • Rapidly scalable management

Pricing

£550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 3 5 9 8 7 2 5 2 5 9 9 4 2 2

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
We will check which applications currently in use will be able to integrate with Okta seamlessly and those that will require more work. Following this assessment we will assess the client to see whether the investment is feasible both operationally and commercially in their environment.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
OKTA

Training

Training service provided
Yes
How the training service works
End user training provided onsite or remotely
Training is tied to specific services
Yes
Services the training service works with
OKTA

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our experienced engineering team together with our Project Management team, will seamlessly integrate all business apps, that are in scope, with the least amount of downtime to the business ensuring all steps and changes are well communicated.
Setup or migration service is for specific cloud services
Yes
List of supported services
OKTA

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We will ensure that a selection of users are able to login to their applications from locations they are permitted from and that the experience is as expected. Various login methods and devices will be used.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service is supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by the Network & Security virtual team which is a crucial part of cloud-based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs the day to day service and acts as your primary contact.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
OKTA

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.