Bramble Hub Limited
Bramble Hub CloudSource - Microsoft Dynamics 365 and Power Platform - Customer Experience Service
Business transformation through configuration and development of Power Platform and Dynamics 365. Includes portal development and configuration, Dynamics CRM functionality and Dynamics 365 self-service capability. Dynamics 365 provides a first rate platform for your Customer Experience requirements.
This service delivers a Customer Experience solution offering the following features and benefits.
- Agent enablement
- Omni-channel engagement
- Self-service channels through Power Apps Portals
- Knowledge base delivers information across all channels
- Insights help to optimise customer journeys
- Real time dashboards reporting on key metrics
- Integration with Office365 and Azure
- Integrated Dynamics 365 Knowledge Management services
- Integration with Microsoft Cloud technologies including cognitive technology
- Omni-channel engagenment reduces cost of customer transactions
- Customer self-service reduces agent involvement and cost of delivery
- Access through device of choice improves client flexibility and satisfaction
- Knowledge base consistent information reduces expensive resource involvement
- Real-time dashboards allows for rapid service delivery decisions
- CloudSource services get it right first time reducing delivery cost
- Status reporting keeps customers informed reducing contact through other channels.
- Streamlined processes and integration reduces cost of customer updates
- Business users can maintain forms and processes to reduce cost
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