Managed AWS by Transputec
Fully serviced and managed Amazon Web Services (AWS) environments. All the features and benefits of the AWS solution managed and supported by fully AWS accredited Transputec technicians and consultants. Collaborative and Bespoke specifications to suit your managed AWS environment supported 24 x 7.
Features
- AWS procured and managed on customer behalf
- Managed AWS Storage & Content delivery
- Managed AWS Databases
- AWS Deployment & Management & Optimisation
- AWS Configuration Management
- Managed AWS monitoring and alerting
- AWS "Customer first" pricing
Benefits
- Outstanding service levels and support
- Supported 24/7/365 by our ISO 27000-1 accredited teams
- Full integration of AWS Services
- Leverage the expertise of our AWS certified experts
- Consumption based charges and AWS billing optimisation
Pricing
£240 to £1,000 a person
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
5 3 5 4 2 8 4 9 3 6 3 5 7 8 4
Contact
Transputec Limited
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Telephone: <removed>
Email: <removed>@98d3aa42-1343-492b-82ca-482b88a279aa.com
Service scope
- Service constraints
- None
- System requirements
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Transputec support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO27001-2013 and ITIL standards and brings together 150 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice dependent on the severity of the incident.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice. As part of our on-going commitment to service excellence Transputec will assign a dedicated Account Manager (Service Delivery Manager) and Technical Manager to the client. Our approach to Account Management has been developed to provide a value added service to our customers. The Account Manager’s main role is to understand the core objectives of our clients’ businesses and ensure the services we are providing continually support the achievement of their goals.
- Onsite support
- Yes, at extra cost
- Support levels
- Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice. As part of our on-going commitment to service excellence Transputec will assign a dedicated Account Manager (Service Delivery Manager) and Technical Manager to the client. Our approach to Account Management has been developed to provide a value added service to our customers. The Account Manager’s main role is to understand the core objectives of our clients’ businesses and ensure the services we are providing continually support the achievement of their goals.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide a fully managed onboarding process.
- Service documentation
- No
- End-of-contract data extraction
- Data can be extracted through multiple means as defined by the client. This can incur additional costs as "data out" is chargeable
- End-of-contract process
- At the point of termination, all data, accounts and access will be permanently deleted, and will not be able to be recovered or restored. It is the responsibility of the customer to remove all data prior to termination. Additional costs driven by Amazon are applicable.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Transputec delivers service desk facilities and provides customers with a broad view of information and services surrounding their solution which allows authorised users to create and manage cloud services as well as raise, track and report on support tickets.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- The web interface is compatible with standard Windows accessibility options
- Web interface accessibility testing
- No testing has been completed with assistive technology users.
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- AWS - Managed Amazon Web Services is a highly available and easily scalable with high capacity for large numbers of users.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- AWS
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- WS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”). AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Files
- Folders
- Volumes
- VM's
- Applications
- Workloads
- Locally attached disk
- Backup controls
- Transputec Managed Service provides full support for backups
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security.
- Data protection within supplier network
- Other
- Other protection within supplier network
- Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit. AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use. API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.
Availability and resilience
- Guaranteed availability
- AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below: • Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/ • Amazon S3 SLA: http://aws.amazon.com/s3-sla • Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/ • Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/ • Amazon RDS SLA: http://aws.amazon.com/rds-sla/ • AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/ Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
- Approach to resilience
- Available on request
- Outage reporting
- Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)
Identity and authentication
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures. A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded. AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group.
- Access restrictions in management interfaces and support channels
- IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke. API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
- Devices users manage the service through
- Dedicated device on a segregated network (providers own provision)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LLoyds Register LRQA
- ISO/IEC 27001 accreditation date
- 31/5/2020
- What the ISO/IEC 27001 doesn’t cover
- All aspects are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies. AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. The output of AWS Leadership reviews include any decisions or actions related to: • Improvement of the effectiveness of the ISMS. • Update of the risk assessment and treatment plan. • Modification of procedures and controls that affect information security to respond to internal or external events that may impact the ISMS. • Resource needs. • Improvement in how the effectiveness of controls is measured. Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- WS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/. AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/. AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds. Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use.
- Incident management type
- Supplier-defined controls
- Incident management approach
- AWS adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- Other
- Other virtualisation technology used
- AWS proprietary
- How shared infrastructure is kept separate
- Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation. Different instances running on the same physical machine are isolated from each other via the Xen hypervisor. The Amazon EC2 firewall resides within the hypervisor layer, between the physical network interface and the instance's virtual interface. All packets pass through this layer. The physical random-access memory (RAM) is separated using similar mechanisms.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Available on Request
Pricing
- Price
- £240 to £1,000 a person
- Discount for educational organisations
- Yes
- Free trial available
- No