Mekon provide consulting and technical services to clients interested in authoring structured content. These include:
- Content Strategy Assessment.
- Information Architecture
- CCMS System Implementation
- Training (DITA, XSLT, Framemaker)
- Content Conversion
- Stylesheet Development
- Content Strategy Checkup
- Information Architecture and Taxonomy
- System Implementation
- Authoring and Publishing Tuneup
- Content Conversion
- Stylesheet Development
- Understand and recommend the appropriate strategy for each client.
- Structure, tune, and organize client content to be easily found.
- Test and evaluate structured tools such as CCMS with clients.
- Get new structured tools such as CCMS running optimally.
- Bring client teams up to speed with optimal tool usage.
- Provide expert help to improve authoring and content management.
- Develop and test stylesheets to publish to PDF and HTML
- Convert range of content to DITA and other structured environments
£850.00 to £950.00 per person per day
- Education pricing available
|How the planning service works||
Mekon works with clients to structure their requirements for implementing a structured content solution for authoring documentation. From these requirements we are then able to advise clients on how best to build an information model, convert their content and develop stylesheet plugins to publish their content to a range of output formats including PDF and HTML.
We also help clients select and implement appropriate Content Management Systems (CCMS) to improve the efficiency and delivery of their authoring and publishing process. Such solutions can either be cloud-based or on premise.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||Mekon supports clients using and installing CCMS Systems|
|Training service provided||Yes|
|How the training service works||
We provide a range of standard and bespoke training which include:
- DITA orientation courses
- Introduction to structured XML authoring
- Authoring using oXygen
- XSLT training
- Adobe Framemaker training
- Fundamentals of the DITA Open Toolkit
- CCMS user and administrator training
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Mekon has worked with a range of clients, including many who are looking to migrate to a new CCMS environment. For these clients, the approach Mekon take is to build an Information Model that is representative of their existing structured content. This is then used in tandem with a clear analysis and representative test sample of the clients existing content to create a mapping between existing content and migrated content. Appropriate conversion tools are developed, tested and implemented with the client to allow the existing content to be fully and successfully migrated with minimum effort into the chosen new cloud-based CCMS environment.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||SaaS Content Management Systems (CCMS)|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Depending upon customer requirements we will work with them in sizing and benchmarking appropriate CCMS systems to suit their needs. This exercise will also ensure that the selected vendors meet the quality requirements of the organisation and they are assessed accordingly.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Mekon works with clients to optimise their use of structured content including DITA based content. Often the authored content for such environments is based in a Content Management System (CCMS). These systems and the software tools and solutions they integrate to can be based either on premise or in the cloud. Mekon has over 25 years of experience supporting clients in the use, implementation and configuration of such systems.|
|Service constraints||Support can be provided remotely or onsite depending upon the user requirement.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard support is provided between 9:00 am and 5:30 pm Monday to Friday with a 1 hour target response time for questions.
This can be extended to a full 24/7 service if required at additional cost.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Support is provided via online and phone access to our team Monday to Friday between 9:00 am and 5:30 pm
Clients are appointed a project manager or technical account lead to work with.
Prices for support contracts vary depending upon client requirements. Standard rates are from £850 to £950 per day.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||None|
|Price||£850.00 to £950.00 per person per day|
|Discount for educational organisations||Yes|