Mekon Ltd

Content Strategy Consultancy

Mekon provide consulting and technical services to clients interested in authoring structured content. These include:

- Content Strategy Assessment.
- Information Architecture
- Taxonomy
- CCMS System Implementation
- Training (DITA, XSLT, Framemaker)
- Content Conversion
- Stylesheet Development

Features

  • Content Strategy Checkup
  • Information Architecture and Taxonomy
  • Prototyping
  • System Implementation
  • Training
  • Authoring and Publishing Tuneup
  • Content Conversion
  • Stylesheet Development

Benefits

  • Understand and recommend the appropriate strategy for each client.
  • Structure, tune, and organize client content to be easily found.
  • Test and evaluate structured tools such as CCMS with clients.
  • Get new structured tools such as CCMS running optimally.
  • Bring client teams up to speed with optimal tool usage.
  • Provide expert help to improve authoring and content management.
  • Develop and test stylesheets to publish to PDF and HTML
  • Convert range of content to DITA and other structured environments

Pricing

£850.00 to £950.00 per person per day

  • Education pricing available

Service documents

G-Cloud 10

535388601387822

Mekon Ltd

Dave Harrison

02087228400

dave.harrison@mekon.com

Planning

Planning
Planning service Yes
How the planning service works Mekon works with clients to structure their requirements for implementing a structured content solution for authoring documentation. From these requirements we are then able to advise clients on how best to build an information model, convert their content and develop stylesheet plugins to publish their content to a range of output formats including PDF and HTML.

We also help clients select and implement appropriate Content Management Systems (CCMS) to improve the efficiency and delivery of their authoring and publishing process. Such solutions can either be cloud-based or on premise.
Planning service works with specific services Yes
Hosting or software services the planning service works with Mekon supports clients using and installing CCMS Systems

Training

Training
Training service provided Yes
How the training service works We provide a range of standard and bespoke training which include:

- DITA orientation courses
- Introduction to structured XML authoring
- Authoring using oXygen
- XSLT training
- Adobe Framemaker training
- Fundamentals of the DITA Open Toolkit
- CCMS user and administrator training
Training is tied to specific services Yes
Services the training service works with
  • CCMS
  • Oxygen

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Mekon has worked with a range of clients, including many who are looking to migrate to a new CCMS environment. For these clients, the approach Mekon take is to build an Information Model that is representative of their existing structured content. This is then used in tandem with a clear analysis and representative test sample of the clients existing content to create a mapping between existing content and migrated content. Appropriate conversion tools are developed, tested and implemented with the client to allow the existing content to be fully and successfully migrated with minimum effort into the chosen new cloud-based CCMS environment.
Setup or migration service is for specific cloud services Yes
List of supported services SaaS Content Management Systems (CCMS)

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Depending upon customer requirements we will work with them in sizing and benchmarking appropriate CCMS systems to suit their needs. This exercise will also ensure that the selected vendors meet the quality requirements of the organisation and they are assessed accordingly.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Mekon works with clients to optimise their use of structured content including DITA based content. Often the authored content for such environments is based in a Content Management System (CCMS). These systems and the software tools and solutions they integrate to can be based either on premise or in the cloud. Mekon has over 25 years of experience supporting clients in the use, implementation and configuration of such systems.

Service scope

Service scope
Service constraints Support can be provided remotely or onsite depending upon the user requirement.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support is provided between 9:00 am and 5:30 pm Monday to Friday with a 1 hour target response time for questions.

This can be extended to a full 24/7 service if required at additional cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support is provided via online and phone access to our team Monday to Friday between 9:00 am and 5:30 pm

Clients are appointed a project manager or technical account lead to work with.

Prices for support contracts vary depending upon client requirements. Standard rates are from £850 to £950 per day.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Pricing

Pricing
Price £850.00 to £950.00 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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