Mozaic-Services Limited

Digital Service Management Operational Services

A fully operational Digital Service Management service to manage your digital, cloud and heritage estate and deliver operational excellence. Our suite of ITIL-aligned, modularised service components enable you to manage all your services in full alignment with any existing Service Management capabilities.

Features

  • Service Operations, Service Transition, Service Design and Service Strategy.
  • Services based on Mozaic’s best-practice, proven process model.
  • Deep understanding of each process and its interdependencies.
  • Offered either as a complete service or as discrete modules.
  • Assistance to help mature internal capabilities.
  • Delivered on an interim or long-term basis.
  • Provision of Service Desk if required.
  • Provision of a toolset and dashboards to support you.

Benefits

  • Accelerates the delivery of strong operational management.
  • Operational surety.
  • Sustains multi-sourced IT delivery and the use of Cloud services.
  • Builds effective collaboration across all parties.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Provides coaching and knowledge transfer to permanent staff.

Pricing

£360 per person per day

Service documents

G-Cloud 10

534778814605280

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works The Mozaic Digital Service Management Operational Service is a fully operational Service Management capability to manage your multi-supplier estate. Our suite of ITIL aligned, modularised service components enable you to manage your services whilst ensuring full alignment and integration with your existing Service Management capabilities.

We define and implement an optimum blend of in-house capability and external support to deliver the Service Management capability required to manage your estate.

Mozaic’s Service Management solution is made up of several components enabling optimum flexibility. Any or all of the following components can be introduced by Mozaic into an organisation’s IT Operating Model framework:

• Service Desk - covering Incident, Request, Problem and Access Management
• Monitor – Availability, Event and Security Management/Monitoring
• Control – Change and Evaluation, Service Asset and Configuration Management, Service Catalogue and Release Management
• Cross Provider Management - Demand, Service Portfolio, Capacity, Finance and Service Continuity Management
• Service Knowledge Management
• Service Provider Assurance - Supplier Management, Service Level Management, Continual Service Improvement
• Information Security Support
• Service Transition Support
• Service Validation and Test
• Service Toolset Management

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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