CGI

CGI - Payroll Software as a Service

CGI provide Cloud based Public Sector focused payroll services, guaranteed statutory compliance and contracted delivery of government specific terms and conditions. We use our proprietary payroll software E payfact to do this.

Features

  • Retrospective pay and costing
  • On-line history of all payroll history
  • Effective-date based calculations
  • Absence and Sickness Recording
  • Overtime re-assessment
  • Ability to set up and hold multiple pay grade structures
  • ...with the facility to apply pay awards through these structures
  • Ability to set up numerous pension schemes
  • Business Objects ad-hoc reporting tool

Benefits

  • Tailored software to fit organisational requirements
  • Client centric services and accessibility routes
  • Continuous improvement to generate further cost benefit and customer satisfaction
  • Rigorous KPI regime
  • Proven interface capability on the unique needs such as Penserver

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • PSN Connectivity
  • Internet Explorer 9 or later
  • Windows 7 or later

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within one hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Consultancy - procured on a call off basis
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We help users start using our services through our proven payroll implementation processes, refined through experience from previous implementations and lessons learnt in delivering Payroll services. We have implemented over 80 payroll Clients on our ePayfact payroll software through the Government Procurement Framework. CGI use three main project phases. As each phase is reaching completion, both parties meet to review the status of the deliverables for the phase and decide whether to move to the next phase. Any critical issues are resolved before moving to the next phase. Phases include Startup, Build and Test and Go Live. Where appropriate, we will undertake a full end-to-end test starting with data input, through to producing reports and output files. These will include specific tests, such as parallel-runs for payroll. We will compare test results against the acceptance criteria, with any differences identified and resolved.
Once the Client has signed-off the testing or parallel-run phase, CGI will hold a 'hand-over meeting', where the service delivery team will review and agree readiness for a successful cutover into live service. Only when both the Client and CGI's service delivery team accept the service, will the project be formally considered 'Live'.
Service documentation No
End-of-contract data extraction Various formats including MS Access, MS Excel & CSV. On request from client subject to agreeing scope and price.
End-of-contract process Prior to termination, client will request any data required. CGI will provide a costed proposal, for this request data plus any additional tasks such at other data destruction, and subject to agreement will execute tasks as agreed in the scope of word in the costed proposal

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources Our system is designed to scale horizontally and vertically using a modern n-tier architecture. We use system monitoring tools to ensure there is enough capacity for all clients. In addition clients are advised to schedule large batch processes over night

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach SQL database encryption
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Either CGI can extract data on a client's behalf or where the client undertakes the data processing they will be able to extract data directly from the system using reporting or a data dump function
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Through the predefined Excel template
  • Using data entry screens

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The Payroll System availability is at least 97% during System Core Hours
Service Levels apply to the period between 07:30 to 18:30 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours.
Approach to resilience Service delivered by multiple servers for each role (ie web servers, SQL servers). Hosting platform has built in redundency (multiple VM hosts, data on resilient storage). Data and server images replicated to secondary data centre for failover in DR scenario
Outage reporting Infrastructure monitoring software detects failures and raises tickets with service desk

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels CGI CinC ePayfact 2.0 Administrative users and Accredited ePayfact 2.0 Administrative users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 8 characters. The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AFNOR UK Ltd (UKAS Registration No.022)
ISO/IEC 27001 accreditation date 19/09/2016
What the ISO/IEC 27001 doesn’t cover Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Accredited ePayfact 2.0 has achieved PGA Accreditation and PSN compliance
Information security policies and processes CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. These include: Global Privacy and Data Protection Policy,  Member Commitment to the Code of Ethics and Business Conduct, General Office Security and Facility Design and Construction Standards:  Third Party Access Standards.
Other operational standards include: Network Security Standards, Access Control Standards, Password Security Standards, Malicious Code Protection Standards: Database Security Standards,  Information handling Standards.
Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed: Self-audit process, automated and manual are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.
Enterprise Security performs periodic assessment/review of security controls within the company.
CGI Internal Audit performs security audits based on enterprise risks.
CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients.
External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration and change management are based on ITIL. A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Systems are regularly patched. Every month in the case of Accredited ePayfact and every three months in the case of CinC ePayfact. Only tested patches are applied. Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing.
Both systems undergo an annual CHECK Penetration Test and the observations are addressed.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach For Accredited ePayfact 2.0 the CGI SOC is utilised. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. Should a security event be triggered it is given a severity rating. Should the rating be high enough then ePayfact Management is immediately notified as well as the CGI Control Bridge. ePayfact Management will then take advise as to the course of action to take. Other less severe alerts are emailed to ePayfact Management. There are monthy meetings between ePayfact Management and the SOC to examine trends.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). There then follows 6 phases as follows: Detection Phase, Analysis Phase, Confinement/Containment Phase, Eradication/resolution Phase, Recovery Phase and Post Incident Phase.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £0.95 per transaction per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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