CGI provide Cloud based Public Sector focused payroll services, guaranteed statutory compliance and contracted delivery of government specific terms and conditions. We use our proprietary payroll software E payfact to do this.
- Retrospective pay and costing
- On-line history of all payroll history
- Effective-date based calculations
- Absence and Sickness Recording
- Overtime re-assessment
- Ability to set up and hold multiple pay grade structures
- ...with the facility to apply pay awards through these structures
- Ability to set up numerous pension schemes
- Business Objects ad-hoc reporting tool
- Tailored software to fit organisational requirements
- Client centric services and accessibility routes
- Continuous improvement to generate further cost benefit and customer satisfaction
- Rigorous KPI regime
- Proven interface capability on the unique needs such as Penserver
£0.95 per transaction per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response within one hour|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Consultancy - procured on a call off basis|
|Support available to third parties||Yes|
Onboarding and offboarding
We help users start using our services through our proven payroll implementation processes, refined through experience from previous implementations and lessons learnt in delivering Payroll services. We have implemented over 80 payroll Clients on our ePayfact payroll software through the Government Procurement Framework. CGI use three main project phases. As each phase is reaching completion, both parties meet to review the status of the deliverables for the phase and decide whether to move to the next phase. Any critical issues are resolved before moving to the next phase. Phases include Startup, Build and Test and Go Live. Where appropriate, we will undertake a full end-to-end test starting with data input, through to producing reports and output files. These will include specific tests, such as parallel-runs for payroll. We will compare test results against the acceptance criteria, with any differences identified and resolved.
Once the Client has signed-off the testing or parallel-run phase, CGI will hold a 'hand-over meeting', where the service delivery team will review and agree readiness for a successful cutover into live service. Only when both the Client and CGI's service delivery team accept the service, will the project be formally considered 'Live'.
|End-of-contract data extraction||Various formats including MS Access, MS Excel & CSV. On request from client subject to agreeing scope and price.|
|End-of-contract process||Prior to termination, client will request any data required. CGI will provide a costed proposal, for this request data plus any additional tasks such at other data destruction, and subject to agreement will execute tasks as agreed in the scope of word in the costed proposal|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Independence of resources||Our system is designed to scale horizontally and vertically using a modern n-tier architecture. We use system monitoring tools to ensure there is enough capacity for all clients. In addition clients are advised to schedule large batch processes over night|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Other data at rest protection approach||SQL database encryption|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Either CGI can extract data on a client's behalf or where the client undertakes the data processing they will be able to extract data directly from the system using reporting or a data dump function|
|Data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
The Payroll System availability is at least 97% during System Core Hours
Service Levels apply to the period between 07:30 to 18:30 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours.
|Approach to resilience||Service delivered by multiple servers for each role (ie web servers, SQL servers). Hosting platform has built in redundency (multiple VM hosts, data on resilient storage). Data and server images replicated to secondary data centre for failover in DR scenario|
|Outage reporting||Infrastructure monitoring software detects failures and raises tickets with service desk|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||CGI CinC ePayfact 2.0 Administrative users and Accredited ePayfact 2.0 Administrative users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 8 characters. The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||AFNOR UK Ltd (UKAS Registration No.022)|
|ISO/IEC 27001 accreditation date||19/09/2016|
|What the ISO/IEC 27001 doesn’t cover||
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||Accredited ePayfact 2.0 has achieved PGA Accreditation and PSN compliance|
|Information security policies and processes||
CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. These include: Global Privacy and Data Protection Policy, Member Commitment to the Code of Ethics and Business Conduct, General Office Security and Facility Design and Construction Standards: Third Party Access Standards.
Other operational standards include: Network Security Standards, Access Control Standards, Password Security Standards, Malicious Code Protection Standards: Database Security Standards, Information handling Standards.
Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed: Self-audit process, automated and manual are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.
Enterprise Security performs periodic assessment/review of security controls within the company.
CGI Internal Audit performs security audits based on enterprise risks.
CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients.
External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Our configuration and change management are based on ITIL. A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Systems are regularly patched. Every month in the case of Accredited ePayfact and every three months in the case of CinC ePayfact. Only tested patches are applied. Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing.
Both systems undergo an annual CHECK Penetration Test and the observations are addressed.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||For Accredited ePayfact 2.0 the CGI SOC is utilised. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. Should a security event be triggered it is given a severity rating. Should the rating be high enough then ePayfact Management is immediately notified as well as the CGI Control Bridge. ePayfact Management will then take advise as to the course of action to take. Other less severe alerts are emailed to ePayfact Management. There are monthy meetings between ePayfact Management and the SOC to examine trends.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). There then follows 6 phases as follows: Detection Phase, Analysis Phase, Confinement/Containment Phase, Eradication/resolution Phase, Recovery Phase and Post Incident Phase.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£0.95 per transaction per month|
|Discount for educational organisations||No|
|Free trial available||No|