Tabs FM Limited

Tabs CAFM Software

Tabs FM Limited develop, supply and support cloud-based Computer Aided Facilities Management (CAFM) software solutions for the facilities, estates and service management industries. Our flexible portfolio of modules, mobile and web systems ensure that we offer an effective, end-to-end management and communication software solution.

Features

  • Centralise: Single solution to manage people, places and processes
  • Scalable: Over 40 integrated modules available
  • Categories: Modules for Maintenance, Resources, Health & Safety and Finance
  • Reporting: Business intelligence reports included as standard
  • Mobile: Native mobile apps for field engineers (offline mode supported)
  • Control: Configure and control your own system
  • Intelligence: Includes tools for SLA/KPI, Lifecycle and P/L management
  • Workflow: Configurable workflow to streamline data processing
  • Documentation: Safely store critical compliance, certification and other documents
  • Integration: AD/ADFS, Sage, SFG20, Outlook, CAD, XML data transfers

Benefits

  • Offers a great return on investment
  • Provides access to business-critical information
  • All information safely and securely backed up in the cloud
  • Quick to deploy and upload data
  • Thoughtfully designed and easy-to-use user interfaces
  • Controlled user access provided to add/edit/adjust data
  • Adjustable workflow configuration
  • Optimise resources and spaces
  • Utilises mobile responsive technology
  • Full project management, data support, configuration and training provided

Pricing

£200 a user a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

5 3 3 6 5 2 7 3 6 3 4 9 4 2 2

Contact

Tabs FM Limited

Rob Whalley

0844 556 0488

sales@tabsfm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Suitable broadband connectivity (10MB ADSL up to 10 Users)
  • Android 2.2 or Above (4.0 screen min, 50MB ram)
  • IOS 4.3 or Above (iPod, iTouch, iPhone, iPad)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard Operational Hours: are 09:00-17:00 (Mon-Fri).
Out Of Hours: Contact details are provided for emergency issues.
All support requests are graded based on severity of the issue
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support calls are recorded, tracked and graded through internal systems and agreed SLA. Typically:

P1 (Complete System Failure) - Initial response within 30 minutes, Customer updated every 4 hours.
P2 (System Critically Impaired) - Response time within 45 minutes, Customer updated daily
P3 (Inconvenience) - Initial response time within 1 hour, Customer updated weekly
P4 (General Query) - Initial response time within 8 hours, Customer updated monthly
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Project Management, Installation, Data Migration/Upload, Workflow Configuration, Testing and End User Training Services are provided with every implementation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Tools are provided within the CAFM solution to extract data at any point in to PDF or MS Excel.

A copy of the raw data can be provided.

Tabs FM can offer consultancy services to extract data into formats suitable for the user
End-of-contract process
Upon contract termination, the services will no longer be accessible by user.

In addition to the standard data extract tools, the user will be offered additional/customised extract services.

Any data held within the cloud services will be destroyed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Tabs CAFM comprises of separate mobile apps for field engineers, which are available on Google Play and the App Store.
Other interfaces are designed to be mobile responsive and adapt the forms/layout to orientation of the mobile device.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
System configuration/workflows can be customised, Bespoke branding and additional development services are provided

Scaling

Independence of resources
Tabs FM have the ability to power up additional servers to balance the load from users.

Also if required dedicated servers can be provisioned and load balanced

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Tools are provided within the solution to extract data into Excel format. All reports can be also be exported on demand to PDF or Excel documents. SQL replication services can also be provided to offer local copies (often in real-time) of the data to be sent to the user.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Custom SQL Scripts
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Access to our systems can be locked down to IP addresses preventing unauthorized access
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Firewalls and two factor authentication on admin servers and web servers

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Available on Request
Outage reporting
Email alerts and phone calls

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User profile based seeting are in place and controlled by select Administrators
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Using best practices and Guides
Information security policies and processes
Internal audits and standard procedures are followed and check monthly

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is controlled through our own Tabs System, regular testing is under carried to ensure stable systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular pentests from clients and internal tests
urgent patches applied within 2 days
Alienvault, spice work and prtg coninually monitor threats
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Currently using IDS and IPS systems to monitor access.
Monitoring on Multiple platform systems inc PRTG and Spiceworks

we respond to incidents as soon as notified
Incident management type
Supplier-defined controls
Incident management approach
Documents for most common events exist and as new events are identified new documentation will be produced.
users report incident/events to the TabsFM Helpdesk
if required reports will be created

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£200 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Access to a test environment is available to review the product in more detail

Service documents

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