Agile & Scrum Development LTD

SOFTWARE DEVELOPMENT

provision of order management software hosted on amazon cloud

Features

  • software as a service
  • easy to use
  • log in anywere
  • real time reporting

Benefits

  • download orders to csv
  • all documents can be emailed direct to customer
  • regenerate documents as required

Pricing

£60.00 to £100.00 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@agilescrumdevltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 3 3 2 5 0 6 2 0 0 7 7 9 3 3

Contact

Agile & Scrum Development LTD KEITH HUMPHREYS
Telephone: 07816959772
Email: keith@agilescrumdevltd.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Will require a re-skin prior to release to customer
System requirements
  • Browser-based - preferably chrome
  • Per-user license

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
First hour free, £50 per hour thereafter
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There will be onsite training and user documentation provided
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The service will be made available up to the point when it is no longer required.
End-of-contract process
Only monthly service invoices and one-off cost per user

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Display is slightly more complex to navigate as container sizes are smaller
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Will set up autoscaling group on aws

Analytics

Service usage metrics
Yes
Metrics types
Via cloudwatch. Will set up an aws role to view
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Export data in CSV format to a template that will be provided on application.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As per aws
Approach to resilience
As per aws
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based and controlled by software
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Supplier takes full responsibility for security governance and risk assesses where necessary
Information security policies and processes
Ad-hoc. Will fall in line with customer requirements

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Use industry standard techniques
Vulnerability management type
Undisclosed
Vulnerability management approach
Pen testing
Patches can be applied immediately
aws tools to provide threat information
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Cloudwatch.
Isolate services.
Immediate response
Incident management type
Undisclosed
Incident management approach
Full communication and visibility from start to finish. Report via, text, email, phone.
Reports provided by email at the end of each stage

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60.00 to £100.00 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full use of service for one month, free of charge

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@agilescrumdevltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.