GOV.UK
Avari Solutions
Arcturus
Applicare application performance management (APM) solution that monitors improves enterprise application performance, stability and availability. Early detection of problems, significantly reducing mean time to repair preventing/eliminating outages. Applicare warns of system downtime symptoms and probable causes. Know exactly who is impacted, why, when and how to find the precise solutions.
Features
- Advisor feature offers a knowledge database
- Easy to use interface that customers unanimously agreed is best
- Affordable cost for better quality in comparison to current market.
- No masking of IPs end user’s real IP address tracked
- Unique notification systems
- Detailed user experience monitoring
- Browser rendering, network, app server and database time.
Benefits
- Provide problem patterns through embedded artificial intelligence.
- User friendly console compared to any other platforms.
- builds the behavioral profile of all the transactions
- automatically detect the transactions that deviate
- Answer what to monitor, to what extent and when
- Text Alerts or email with detailed information
Pricing
£3850 per server per year
- Education pricing available
Service documents
Framework
G-Cloud 10
Service ID
533010720135289
Contact
Service scope
| Software add-on or extension | Yes, but can also be used as a standalone service |
| What software services is the service an extension to |
Applicare IntelliSense & IntelliTrace. IntelliSense identifies the rogue transactions and stores the details on them. IntelliTrace works similar to IntelliSense but at the lower level. |
| Cloud deployment model | Hybrid cloud |
| Service constraints | Licenses per server |
| System requirements | Appropriate Licensing and access for integration entities. |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Monday to Fri within 1 hour, Weekends Within 2 |
| User can manage status and priority of support tickets | No |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), 7 days a week |
| Web chat support | No |
| Onsite support | Onsite support |
| Support levels | Based on specific deployment, amount of servers covered. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | We provide proof of concept to training for new users. Professional Services are available to assist in implementing the solution and provide on-site training. Additionally online training is available along with comprehensive user documentation. |
| Service documentation | Yes |
| Documentation formats |
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| End-of-contract data extraction | N/A since on premise solution. On prem data is stored in industry standard databases. |
| End-of-contract process | You may renew contract and keep any data as you wish. Data is yours to keep in case of on prem deployment |
Using the service
| Web browser interface | Yes |
| Supported browsers |
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| Application to install | Yes |
| Compatible operating systems |
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| Designed for use on mobile devices | No |
| Accessibility standards | None or don’t know |
| Description of accessibility | Browser access to a graphical web portal. |
| Accessibility testing | 508 compliance testing by third parties. |
| API | Yes |
| What users can and can't do using the API | Applicare is customizable |
| API documentation | Yes |
| API documentation formats |
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| API sandbox or test environment | Yes |
| Customisation available | Yes |
| Description of customisation |
Applicare is fully customizable - The modules can be combined or bought seperately, Applicare intelligently measures application performance, auto analyzes and auto tunes your environment, and proactively warns of system downtime symptoms and their probable causes before your customers are impacted. With Applicare™, Arcturus Technologies takes enterprise application performance management to the next level, with predictable and peak-performing SOA environments. Know exactly who is impacted, why, and when – and how to find a solution to this situation.Applicare Synthetic Transaction Monitor helps detect and warn performance issues as soon as they occur and generally well before users are impacted. When combined with Business Transaction Monitoring and/or IntelliSense, you can diagnose and pinpoint the issue all the way to the individual method/SQL in your code. |
Scaling
| Independence of resources | Licenses Server Model, no lag |
Analytics
| Service usage metrics | Yes |
| Metrics types |
Applicare discovers Application Runtime Architecture and builds the application blueprint. Applicare does that by automatically discovering the transactions flowing through the system and modeling interactions between various components/services and servers. It provides transactions details like # of calls, Errors, Average Time, Max Time, Min Time & SLA breach |
| Reporting types |
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Resellers
| Supplier type | Reseller providing extra support |
| Organisation whose services are being resold | Arcturus |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Security Clearance (SC) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations |
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| User control over data storage and processing locations | Yes |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least every 6 months |
| Penetration testing approach | Another external penetration testing organisation |
| Protecting data at rest |
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| Data sanitisation process | No |
| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Data importing and exporting
| Data export approach | Via Arcturus reporting tools |
| Data export formats |
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| Data import formats |
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Data-in-transit protection
| Data protection between buyer and supplier networks | TLS (version 1.2 or above) |
| Data protection within supplier network | TLS (version 1.2 or above) |
Availability and resilience
| Guaranteed availability | We provided single tanent SAAS deployment All customer data is backed up to another datacenter within the same continent, for global failover if needed. |
| Approach to resilience | All customer data is encrypted and backed up in three redundant local systems, for immediate local failover to hot backup. |
| Outage reporting | Email Alerts |
Identity and authentication
| User authentication needed | Yes |
| User authentication | Username or password |
| Access restrictions in management interfaces and support channels | Delegated administrative access via role based control. |
| Access restriction testing frequency | At least every 6 months |
| Management access authentication |
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Audit information for users
| Access to user activity audit information | Users have access to real-time audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | Users have access to real-time audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | User-defined |
Standards and certifications
| ISO/IEC 27001 certification | No |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | No |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | Arcturus collect two types of information from our users: personal information (such as names and e-mail addresses); and aggregated information (such as information about traffic patterns and user trends). Arcturus Applications also record Viewers IP addresses and domain names for reporting and site usage analysis. This information is reported internally and then purged when required |
Operational security
| Configuration and change management standard | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Configuration and change management approach | Production changes are documented in a ticket system and undergo review and approval by operations management. |
| Vulnerability management type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Vulnerability management approach | Arcturus tests for vulnerabilities through multiple channels, including 3rd party application vulnerability testing, bug bounty programs, 3rd party source code security testing, active network scanning, monitoring of vendor and industry security alerts, and annual risk assessments. |
| Protective monitoring type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Protective monitoring approach | Arcturus monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach | Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA or SLSA. |
Secure development
| Approach to secure software development best practice | Conforms to a recognised standard, but self-assessed |
Public sector networks
| Connection to public sector networks | No |
Pricing
| Price | £3850 per server per year |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | Full suite for 1 server for 30 days |
| Link to free trial | Www.arcturustech.com |
Documents
| Pricing document | View uploaded document |
| Service definition document | View uploaded document |
| Terms and conditions document | View uploaded document |