Avari Solutions

Arcturus

Applicare application performance management (APM) solution that monitors improves enterprise application performance, stability and availability. Early detection of problems, significantly reducing mean time to repair preventing/eliminating outages. Applicare warns of system downtime symptoms and probable causes. Know exactly who is impacted, why, when and how to find the precise solutions.

Features

  • Advisor feature offers a knowledge database
  • Easy to use interface that customers unanimously agreed is best
  • Affordable cost for better quality in comparison to current market.
  • No masking of IPs end user’s real IP address tracked
  • Unique notification systems
  • Detailed user experience monitoring
  • Browser rendering, network, app server and database time.

Benefits

  • Provide problem patterns through embedded artificial intelligence.
  • User friendly console compared to any other platforms.
  • builds the behavioral profile of all the transactions
  • automatically detect the transactions that deviate
  • Answer what to monitor, to what extent and when
  • Text Alerts or email with detailed information

Pricing

£3850 per server per year

Service documents

G-Cloud 10

533010720135289

Avari Solutions

Nicola Garman

08450360040

nicola.garman@avari.solutions

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Applicare IntelliSense & IntelliTrace. IntelliSense
identifies the rogue transactions and stores the details on them. IntelliTrace works similar to IntelliSense
but at the lower level.
Cloud deployment model Hybrid cloud
Service constraints Licenses per server
System requirements Appropriate Licensing and access for integration entities.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Fri within 1 hour, Weekends Within 2
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Based on specific deployment, amount of servers covered.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide proof of concept to training for new users. Professional Services are available to assist in implementing the solution and provide on-site training. Additionally online training is available along with comprehensive user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction N/A since on premise solution. On prem data is stored in industry standard databases.
End-of-contract process You may renew contract and keep any data as you wish. Data is yours to keep in case of on prem deployment

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Browser access to a graphical web portal.
Accessibility testing 508 compliance testing by third parties.
API Yes
What users can and can't do using the API Applicare is customizable
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Applicare is fully customizable - The modules can be combined or bought seperately,
Applicare intelligently measures application performance, auto analyzes and auto tunes your environment, and proactively warns of system downtime symptoms and their probable causes before
your customers are impacted. With Applicare™, Arcturus Technologies takes enterprise application performance management to the next level, with predictable and peak-performing SOA environments.
Know exactly who is impacted, why, and when – and how to find a solution to this situation.Applicare Synthetic Transaction Monitor helps detect and warn performance issues as soon as they occur
and generally well before users are impacted. When combined with Business Transaction Monitoring
and/or IntelliSense, you can diagnose and pinpoint the issue all the way to the individual method/SQL in
your code.

Scaling

Scaling
Independence of resources Licenses Server Model, no lag

Analytics

Analytics
Service usage metrics Yes
Metrics types Applicare discovers Application Runtime Architecture and builds the application blueprint. Applicare does
that by automatically discovering the transactions flowing through the system and modeling interactions
between various components/services and servers. It provides transactions details like # of calls, Errors,
Average Time, Max Time, Min Time & SLA breach
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Arcturus

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via Arcturus reporting tools
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provided single tanent SAAS deployment All customer data is backed up to another datacenter within the same continent, for global failover if needed.
Approach to resilience All customer data is encrypted and backed up in three redundant local systems, for immediate local failover to hot backup.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Delegated administrative access via role based control.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Arcturus collect two types of information from our users: personal information (such as names and e-mail addresses); and aggregated information (such as information about traffic patterns and user trends). Arcturus Applications also record Viewers IP addresses and domain names for reporting and site usage analysis. This information is reported internally and then purged when required

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Production changes are documented in a ticket system and undergo review and approval by operations management.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Arcturus tests for vulnerabilities through multiple channels, including 3rd party application vulnerability testing, bug bounty programs, 3rd party source code security testing, active network scanning, monitoring of vendor and industry security alerts, and annual risk assessments.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Arcturus monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA or SLSA.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3850 per server per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full suite for 1 server for 30 days
Link to free trial Www.arcturustech.com

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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